Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,144 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,144 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Très bon produit!! Les seuls efficaces contre mon acné et mes rougeurs!!”

Helpful Report

(English) - Posted 1 year ago

“Sehr gute, hautverträgliche Produkte zu fairem Preis. Hoffentlich noch lange in Glasbehältern, da sich die Cremes ... in diesen so gut bis zum Ende entnehmen lassen. Sehr gut sind auch die Reisegrößen.”

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(Deutsch) - Posted 1 year ago

“Package well received nicely packed. Been using it at night on and off leaves my skin a bit dry so I use an ayurveda oil on top. Not yet seen any changes tho I wake up with a smooth skin can't tell whether it's the Bakchuoil or my oils. Will see in a months time.”

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(English) - Posted 1 year ago

“This is my second order and so far I am very satisfied with the service and the quality of the products. I will order again”

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(French) - Posted 1 year ago

“Great products which really work and orders dispatched quickly”

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(English) - Posted 1 year ago

“I love this product, I use morning and night and it has helped calm my rosacea. I have used other brands previously but this oil is great, it has lasted me 6 months and I’ve just purchased my next bottle. Superb value”

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(English) - Posted 1 year ago

“Top reçu en 24h”

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(French) - Posted 1 year ago

“Sehr gutes Produkt aber die neue Verpackung ist schlecht da der Deckel Metallstaub enthält und das Mit der Creme auf der Haut landet was schädlich ist. Der alte Deckel aus Kunststoff war besser”

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Posted 1 year ago

“Commande toujours non reçue ! Qu en est il de la livraison ?”

Helpful Report

(Deutsch) - Posted 1 year ago

Bonjour Laurence, Je suis désolée d'apprendre que vous n'avez pas reçu votre commande. Notre transporteur a indiqué que les Jeux olympiques en cours, associés à des conditions météorologiques défavorables, ont entraîné un retard chez LaPost, ce qui peut entraîner des retards. Après avoir examiné les détails de votre commande, il semble que votre colis soit actuellement bloqué à la douane et devrait être dédouané sous peu. Nous nous excusons sincèrement pour ce désagrément. Si vous avez des questions ou des préoccupations supplémentaires, veuillez contacter directement notre équipe du service client à l'adresse help@facetheory.com. Cordialement,

Posted 1 year ago

“Excellent products”

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(Deutsch) - Posted 1 year ago

“I was on the hunt online for moisturizer suggestions and saw a comment about Facetheory so I decided to look into it. I went ahead and purchased the moisturizer and may just keep this in my regular rotation. Love thats its oil-free and that a little goes a long way. It doesn’t break me out or leave a heaviness on my skin. I also recently bought the clarifying serum which is like a thick lotion that I thought I wouldn’t like but you really have to follow the instructions for usage. When applied correctly on damp skin it seems pretty skin nourishing. Most importantly it did not break me out. I really appreciate the minimal packaging at a good price point which allows you to get mostly every drop and its good for travel as well.”

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(English) - Posted 1 year ago

“I have been using facetheory products for three months now and am so happy with them. Initially I found the vast array of products confusing but found a regime that suits me. The products are so gentle, but have made a significant difference in the tone and texture of my skin. Customer service is excellent and when I had an issue with delivery, it was sorted quickly. Highly recommend their products.”

Helpful Report

Posted 1 year ago

“Bought the moisturiser, eye cream and cleanser as a gift for my daughter. She absolutely loves Face Theory's products and has used them for sometime now. The products are very reasonably priced, they work extremely well and it's great to support a small British company. Will definitely be buying more in the future.”

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(English) - Posted 1 year ago

“I just both for the first time Vit C cream and retinol serum and they feel good on the skin. I haven't experienced any results yet and i am sure it will be”

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(English) - Posted 1 year ago

“Hi iv been using the product for just over two weeks i haven’t seen any change yet but will continue in the hope my skin changes”

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(English) - Posted 1 year ago

“Facetheory est mon produit préféré avec à ces différents produits ma peau et nickel et sublimissime”

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Posted 1 year ago

“Commande #1597144 commandé il y a 11 jours toujours rien reçu et pas moyen de contacter quelqu'un !!!”

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(French) - Posted 1 year ago

Bonjour Nous sommes désolés d'apprendre que votre commande n'est pas arrivée. Je comprends à quel point cela doit être frustrant pour vous. Nous n'avions pas prévu que cela se produise, cependant, les coursiers peuvent subir des retards en raison des procédures d'importation et d'autres événements nationaux et internationaux. Nous avons transmis votre message à notre équipe du service client qui vous contactera par e-mail. Encore une fois, toutes nos excuses pour le retard. Cordialement L'équipe Facetheory

Posted 1 year ago

“Very speedy deliveries. Products are effective but would like more clarity regarding quantities. Old product ‘Ocuwake’ could be purchased in 30mls and 15mls. (Easy to make a mistake when ordering). New Ocuwake seems to be available only in 15mls. More expensive in this smaller size.”

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(English) - Posted 1 year ago

“Im very happy with all of the Facetheory products I've ordered and used overs the years. High quality and affordable. I've recommended them to many people.”

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(English) - Posted 1 year ago

“I have had rosacea for 4 years and have tried everything and facetheory is the only product that has not only helped but made the rosacea go away. I love that they have clean ingredients and are gentle on your skin.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,144 reviews