Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,014 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used these products for 3 years.. The only negative is the change of packaging l.. I really like the original glass tubs and were easy to recycle or reuse into candel pots...”

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Posted 1 year ago

“Very happy to deal with this company, very speedy delivery, and I'm very happy with the products I have purchased.”

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Posted 1 year ago

“Texture not ideal for my skin. Good hydration.”

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Posted 1 year ago

“I love the products I buy from Face Theory. All the ingredients are completely healthy and beneficial to the skin. The choice for all skin types is excellent. My skin looks and feels in great condition. Customer service is always quickly responsive and helpful. I check all my products on Yuka. The products I buy get 100%.”

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Posted 1 year ago

“Amazing products. Leaves the skin dwey without a wet layer remaining on skin. Brightens and freshens skin.”

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Posted 1 year ago

“Fantastic products, natural ingredients with results you can see!”

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Posted 1 year ago

“I brought three products in total; a cleanser, moisturiser and serum. Would highley recommend and seen an improvement in my skin; the amount of product you get for the price point is great and a little goes a long way. The website is user friendly and it was easy to find the products that suit my skin type.”

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Posted 1 year ago

“Certains produits sont très bien mais les derniers acheté non”

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Posted 1 year ago

“Great service and great product”

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Posted 1 year ago

“Ordered the Retinol skin firming moisturiser which has a delicate scent. Easy to dispense from the tube (I broke the seal with a hair grip) which allows you squeeze out only a small amount. This product goes a long way, isn’t too greasy and lasts all day! Highly recommended x”

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Posted 1 year ago

“I love all of my Facetheory products. They feel beautiful on the skin. They are effective - leaving skin tighter, brighter and smoother. They also have natural ingredients.”

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Posted 1 year ago

“I have breakout it burn my face “porebright toner” it gives me pimples!”

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Posted 1 year ago

“A brilliant company that delivers its high-quality products really quickly and ethically.”

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Posted 1 year ago

“The product itself worked wonderfully for my acne prone skin giving me a clearer, more beautiful and radiant completion. Delivery was done professionally within the time frame given I however don't like the new packaging all the products look too alike and most times I have to look properly so as not to get them mixed up”

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Posted 1 year ago

“Love the products. My skin is the best it ever has been. I use the cleanser, toner and moisturizers. Super quick delivery. Not a fan of the new packaging. Much preferred the glass jars. They were much easier to get the product out of. I really struggle with the tubes when they are almost done.”

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Posted 1 year ago

“My order was despatched and received on time,the night cream is lovely however prefer the glass bottles to the tubes but that's just my preference the product is the same, I find the screw top a bit fiddly also doesn't seem to screw back on I've retrieved it from under the bed a couple of times now but overall good product.”

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Posted 1 year ago

“I like their products. They are quite expensive but fortunately they often offer discounts which make buying worthwhile.”

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Posted 1 year ago

“The new bottle for the supergel moisturiser was isn’t as good, stains black around the rim”

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Posted 1 year ago

Hi Isabel, Thank you so much for your feedback. We're really sorry to hear about the problem with the tube. Your feedback is important to us, and I’ve shared your comments with our customer service team. They will reach out to you via email to assist you further. We appreciate your understanding and look forward to resolving this for you. Thanks Facetheory Team

Posted 1 year ago

“Great products, fantastic packaging and quick delivery.”

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Posted 1 year ago

“Used this product for most nights over 2 weeks and my neck is definitely looking better”

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Posted 1 year ago

Facetheory is rated 4.7 based on 38,014 reviews