Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,144 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,144 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products work for my skin Definitely recommended The customer service has been prompt whenever I have had issues”

Helpful Report

(English) - Posted 1 year ago

“I love the factor 30 and the smell of grapefruit which is not overpowering and the cream dose not leave my face sticky or greasy and my skin is left feeling soft, this is my 3rd purchase of this product and will continue as it is the best.”

Helpful Report

(English) - Posted 1 year ago

“Ordered this instead of usual brand as I wanted cleaner ingredients. Very similar colour agrees with skin and cheaper . I use this company moisturiser too and am really pleased with both many thanks”

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(English) - Posted 1 year ago

“Très vite livrée très bon produit”

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Posted 1 year ago

“Second time ordering from here and the product has done wonders for my skin!! Delivery and packaging was perfect too- will be ordering more from here:)”

Helpful Report

(English) - Posted 1 year ago

“I've used facetheory products for years and they're they've been great. Reasonable prices and their products last quite a while. Also great packaging with a focus on sustainability is great!”

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(English) - Posted 1 year ago

“Loved this brand until they changed the packaging. Can I get the “toothpaste tubes” to stand up ? No I cant . Literally every time I open up my mirror everything falls out , they take up too much room”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for reaching out and sharing your thoughts about our packaging. We appreciate your feedback and understand how frustrating it can be when products don’t meet your expectations, especially regarding organisation and space. We’re always looking for ways to improve our products, and your input is invaluable. While most tubes of the current design have a wide enough cap to stand on, I will certainly pass your feedback on to our product development team. Thank you again for your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team at help@facetheory.com. Thanks Facetheory Teram

Posted 1 year ago

“The products are good and I'm glad i tried it. The face cream is light and absorbs well into my skin. The tube cap is a bit fiddly but overall I'm very happy.”

Helpful Report

(English) - Posted 1 year ago

“I bought this for my daughter she has serious acne problems but the oil free gel moisturiser I got for her is helping her so much I will definitely recommend it to anyone and will continue to buy it for her thank u”

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(English) - Posted 1 year ago

“I using your cosmetic line long time and i always happy with your products ,it’s very good quality and all products fit me perfectly 😊”

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(English) - Posted 1 year ago

“The fresh citrus smell of this rich and creamy lotion feels refreshing on my skin. After using it for a month I know have smoother skin.”

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(English) - Posted 1 year ago

“I have definitely noticed an improvement in my skin since using these products. I also love the moisturiser - I have quite dry skin and my makeup sits so much better when using this”

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(English) - Posted 1 year ago

“I love this brand”

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Posted 1 year ago

“I’ve been using Facetheory products for over two years now and find that my skin has definitely improved. Hardly ever get a single blemish, that was often the case prior to using this brand and also dryness was a persistent problem but not any more. In fact, I get compliments about my skin these days and I’m always promoting Facetheory to others when they do, or if they have a moan about a problem they are experiencing with their own skin. Oh and I also recommended it to my daughter…… she now also loves her new ‘skin’. 😉 Please don’t go away any time soon (or at all) Facetheory, just love my skin routine and how my skin looks and feels, one less challenge in life to not have to think about 👍😀”

Helpful Report

(English) - Posted 1 year ago

“I saw face theory add on facebook, and I decided to try it, so far so good, it’s all positive, I noticed that my pigmentation on the side of my face is fading away slightly. I would definitely recommend face theory.”

Helpful Report

(English) - Posted 1 year ago

“Productos naturales y se aprecian sus efectos en la piel”

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Posted 1 year ago

“Having used Facetheory products for nearly 2 years I wouldn’t want to use anything else. My skin is clear and has a healthy glow, something that friends have commented on.”

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(English) - Posted 1 year ago

“Je n'ai pas reçu ma commande !”

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Posted 1 year ago

“I honestly fell in love with Facetheory from the first products I used which was years ago now. My skin has never been better or felt healthier and I’ve developed a really good routine. The only thing I would say that could be improved is that I actually really preferred the old website - I find the new one harder to nevigate as all of the products now seem to look really similar (which I also don’t love). Overall though I will continue to recommend Facetheory to everyone I know as the products are just great.”

Helpful Report

(English) - Posted 1 year ago

“I ordered first time from here, I tried the face wash and the face cream it's very nice and soft suits my skin I have sensitive skin, so this product I found is very good.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,144 reviews