Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought for my daughter who loves the products. Excellent service as always. Thank you”

Helpful Report

(English) - Posted 1 year ago

“All products so light on the skin. I used to use very expensive brands, I see better impact with Facetheory! Plus, from the purchase to delivery all customer service and support has been very attentive. Very positive experience 10/10”

Helpful Report

(English) - Posted 1 year ago

“I absolutely love the foundation, and it scored a very reassuring “excellent” on Yuka! You only need a tiny amount so the tube will last a long time too. One small thing, I was disappointed it had a plastic cap. I notice you’ve changed a lot of your packaging recently to aluminium tubes and caps so I’m hoping this foundation and the blusher will follow too.”

Helpful Report

(English) - Posted 1 year ago

“Amazing products. Love them!”

Helpful Report

(English) - Posted 1 year ago

“I bought the eye balm and it's fantastic. Puffiness and darkness reducing already”

Helpful Report

(English) - Posted 1 year ago

“Merci FACETHEORY vous avez sauvez mes pores ! Ca fait exactement 1 an que j'utilise vos produits je suis pas du tout déçu , les prix sont très abordable. Petit bémol je trouve que la livraison est trop long je dois attendre deux semaines pour recevoir ma commande c'est trop ... A revoir !”

Helpful Report

(English) - Posted 1 year ago

“I absolutely love the products, i genuinely feel like they have made a positive difference to my skin. It feels tighter, looks more youthful and feels better. However, i asked my mum if she has noticed a difference and she said she hasn't taken much notice 🤣 . I don't know why people are complaining about the the tubes 🤦‍♀️ bottom line is, I would recommend 😁”

Helpful Report

(English) - Posted 1 year ago

“Great product none greasy and does what it's meant to do.”

Helpful Report

(English) - Posted 1 year ago

“Bought the usual Retinol serum: they upped the dose to 3% and you can really, really see the difference. Bad news is you can't use it too often :D but I'm very happy with this product and will order again. The shipping is also quite fine, despite shipping from UK.”

Helpful Report

(English) - Posted 1 year ago

“Haven't recieved the product.”

Helpful Report

(English) - Posted 1 year ago

“Really nice product range and quality. I'm fairly new to skincare and at 49, very late to the party....I was looking for Azeliac Acid....the 15% and 10% are brilliant, only a small amount needed, I treat my t-zone only and super effective...I was pleasantly surprised about how quickly the product works. I have already recommended to my friend. 😍”

Helpful Report

(English) - Posted 1 year ago

“Ich nutze die Produkte schon sehr lange. Kaufe auch vieles auf einmal bei Rabattaktionen. Vertrage die Sachen sehr gut aber natürlich muss man sich durchtesten. Manches finde ich allerdings preislich zu teuer bsp. Retinolprodukte”

Helpful Report

(English) - Posted 1 year ago

“Negli ultimi mesi ho acquistato il detergente a base di olio di argan e jojoba, il tonico glow-c, il siero all'acido salicilico e carnitina e quello con il 2% di estere di retinolo. Prodotti molto validi, delicati sulla pelle e ad un prezzo ragionevole, hanno reso la mia skincare routine più piacevole ed efficiente, i risultati si vedono. Squadra che vince non si cambia!❣️”

Helpful Report

(English) - Posted 1 year ago

“I Love Facethory products they affordable and work, I wouldn't be without my favourites And fast delivery”

Helpful Report

(English) - Posted 1 year ago

“I love all the products I have tried, they smell & feel lovely & I recommend them to friends & family. The only thing that i am not so keen on is the packaging, the face creams & cleanser all look the same & the lids are so fiddly & get messy after a while. They used to be in glass jars which were so much better & the labels were clear, not sure what happened but please change back!”

Helpful Report

(English) - Posted 1 year ago

“Love the products but don’t like the new packaging !”

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(English) - Posted 1 year ago

“Product arrived fast and in perfect condition. One of the best products I’ve used so far for my face.”

Helpful Report

(English) - Posted 1 year ago

“Die Handcreme ist hervorragend. Parfümfrei, Plastik-frei verpackt und (das wichtigste für meine sehr trocknen Hände) enthält Urea. Ich habe lange nach der perfekten Handcreme gesucht und das ist sie für mich. Leider relativ teuer im Vergleich zu anderen Cremes.”

Helpful Report

(English) - Posted 1 year ago

“To be fair, I haven't started using the product yet as finishing off another brand but am really looking forward to trying this and getting some good results for my pigmentation hence I've only given 3 stars presently but hoping in due course being able to amend that.”

Helpful Report

(English) - Posted 1 year ago

“I adore the concept behind facetheory. It’s super hard to find skin products that I feel safe to use. I’m also a big fan of some products that I have been using for years. However some items can definitely be improved (this is why I don’t give the 5 stars) because I didn’t see any change on my skin condition after using them.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews