Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,141 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products. Reliable. Adequate for very sensitive skin and acne prone. Delivery within predicted period. I wish the points/rewards system was used again though.”

Helpful Report

(English) - Posted 1 year ago

“Je n’ai rien à redire sur les produits mais ils ne semblent pas me convenir. Ma peau réagit mal Elle s’est d’avantages asséchée sans doute dû au retinol présent dans les produits commandés.”

Helpful Report

(English) - Posted 1 year ago

“Ottimi prodotti, sono molto soddisfatta di quanto acquistato e del rapporto qualità/prezzo. Spedizione un pochino lenta rispetto ad altre brands.”

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(English) - Posted 1 year ago

“Qualidade e variedade”

Helpful Report

(English) - Posted 1 year ago

“Bon produit !”

Helpful Report

(English) - Posted 1 year ago

“I love Facetheory products. I use them for four years right now. I only wish that they have day creams with SPF or separate SPF products. It is kind of logical think to have I think....other then that, perfect!”

Helpful Report

(English) - Posted 1 year ago

“Ottimi prodotti”

Helpful Report

(English) - Posted 1 year ago

“I love your skincare products but prefer the old glass container’s. I find the tubes fall out the cupboard and damage, are less easy to store and there is more wastage of product leftover in the tubes.”

Helpful Report

(English) - Posted 1 year ago

“Prodotti molto validi e sono delicatamente profumati quindi perfetti per me che non sopporto le fragranze forti.”

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(English) - Posted 1 year ago

“Encantada con los productos. Noto los beneficiosos inmediatamente.”

Helpful Report

(English) - Posted 1 year ago

“It's nice to still be able to get a proper face towel.”

Helpful Report

(English) - Posted 1 year ago

“Face Theory products have cured my skin. I was struggling with acne and oily skin since I was 13. In the last 15 years, I saw a decent number of dermatologists, and tried way too many products that didn’t help. And now, face theory turned out to be exactly what my skin needed!! I highly recommend going for an in-person consultation before buying anything; the lady in the London store, Alexandra, is very knowledgeable and can tell you exactly what your skin needs. I’m super happy and grateful 🩷”

Helpful Report

(English) - Posted 1 year ago

“I love the cruelty free, vegan, gentle and effective products so much, I order from overseas. It’s so worth it!”

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(English) - Posted 1 year ago

“go easy excellent product”

Helpful Report

(English) - Posted 1 year ago

“Tres bon produit naturels et service apres vente de qualite”

Helpful Report

(English) - Posted 1 year ago

“I’ve been using facetheory products for years and love the products I use. However, they’ve recently changed the packaging and it is awful! I’m not sure why they were changed but it makes getting the product out really difficult, the getting in to the product hard as it’s a metal thing to try and pierce yourself, of which I’ve nearly stabbed myself doing so, and I feel it’s going to be a lot of product wastage. Luckily I’ve still got old tubs for them to be decanted in to, but there is still going to be a lot of wastage!”

Helpful Report

(English) - Posted 1 year ago

“I have been using the products from Facetheory and they have work like a magic to my skin. I appreciate the prompt response from the customer services incase of an query. I can only further suggest the trustworthy products from Facetheory.”

Helpful Report

(English) - Posted 1 year ago

“Great company and I love all the natural ingredients in the products”

Helpful Report

(English) - Posted 1 year ago

“Fantastic customer service. The 1 year satisfaction policy is incredible and unheard of! I love that the company are eco-friendly and clean beauty but I've tried many products from other brands that have good intentions, but just didn't work for my skin, so knowing Facetheory will exchange/refund anything that doesn't work for you means you can try without worrying about losing money. I had a couple products that didnt work for my skin and they have refunded and exchanged (based on my pref) without hesitation and its been a refreshingly pleasant experience. Shout out to their Retinol cream 0.5% as I've experienced amazing results from that over the past few weeks. Looking forward to exploring more products with them.”

Helpful Report

(English) - Posted 1 year ago

“I like the toners and the serums. Not so much the moisturisers. They are sticky and I don’t feel my skin is hydrated enough after using them.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,141 reviews