Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,157 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love these products! I’d been using the same cream for years but needed something different for my 34 year old skin so spent quite a bit on a whole new regime and I’ve been so happy with everything I bought. My skin is sensitive to a lot of the mainstream brands out there but these products are perfect, I love that they don’t have loads of nasties in them. Also, customer service is great, very helpful, obliging and quick to respond. I will definitely be re stocking with Face Theory when the time comes. Love this brand and everything about it!”

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Posted 3 years ago

“Sehr gutes Preis/Leistungsverhältnis. Gerne wieder.👌”

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Posted 3 years ago

“Facetheory has several effective products for different types o skin.”

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Posted 3 years ago

“I'm a big fan of facetheory products, having purchased most of the range by now! As a makeup artist, I'm always looking for great skincare heroes to recommend to my clients. I especially love their BHA products.”

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Posted 3 years ago

“Not satisfied. I didn’t do much of a research due to lack of time. I wanted a cruelty-free company. I usually get serums, but this time I wanted to give it a try to creams. Well, it doesn’t really work for me. I had a breakout after years (usually my skin is flawless). If it wasn't with 50% the first time you get them I would b very mad. I think they are overworked otherwise.”

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Posted 3 years ago

“Très satisfait”

Facetheory 5 star review on 9th May 2023

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Posted 3 years ago

“Just amazing products. I am 47 and I have always suffered with breakouts. However, since using facetheory products, my breakouts are a thing if the past. I highly recommend this to everybody”

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Posted 3 years ago

“Bonjour, Je n’obtiens pas du tout de résultat donc je ne suis pas satisfait du produit. Merci”

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Posted 3 years ago

Bonjour, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 3 years ago

“The gentle lavender scent is relaxing at bedtime and a little goes a long way and it feels like it's doing my skin good. Love the glass pot too.”

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Posted 3 years ago

“not getting results i wanted”

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Posted 3 years ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 3 years ago

“All good so far. I've been using it for about a week. It's nice to find a facecream with SPF that doesn't leave you sticky and shiny. Haven't really had any sunny weather to test it out properly”

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Posted 3 years ago

“Guter Service”

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Posted 3 years ago

“Am so happy with the product, only using it for less than two weeks and already see the improvement in my skin.”

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Posted 3 years ago

“Super fast delivery…the vitamin c face wash is amazing…will definitely be purchasing again”

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Posted 3 years ago

“My skin very dry and always peeling because of genetic issue. Since using Glycomide body cream is geting better and my skin not dry and peeling anymore.”

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Posted 3 years ago

“Started to use the products to help to regenerate my skin after using anti-baby pill for nearly 3 years. By using clarifying cleanser, and Supergel moisturizer my skin, unfortunately didn’t get better instead it got even more worse :(”

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Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“I love these products, they do the job and are perfect for sensitive skin. Love the little brown pots they come in too, so easy for travelling. I thoroughly recommend this company. Quick and efficient.”

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Posted 3 years ago

“I have very sensitive skin, and Facetheory is the only brand that I have been able to use continuously, without my skin reacting to it. My skin has also improved since!”

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Posted 3 years ago

“Good product, excellent quality price ratio”

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Posted 3 years ago

“Been shopping with them for over a year now and love their products, never had any issues with ordering and the packages arrive quickly. The one time I ordered something that didn't agree with my skin I was offered a full refund which was great. Would highly recommend them.”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,157 reviews