Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,039 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve purchased many products from facetheory and repurchased them because they are beautiful for my skin and have helped with my blemishes and scars.”

Helpful Report

Posted 2 years ago

“Speedy and excellent after sales service. A product I was using started to irritate my skin. I was given a refund within a day. I have since purchased some other products which I’m extremely happy with.”

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Posted 2 years ago

“Excellent service and product”

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Posted 2 years ago

“enjoying the products so far, not been using them for that long so yet to see a huge improvement but have noticed my skin seems slightly smoother and not as dry, not a huge fan of the Amil c whip SPF30 as I don't find it very moisturising but love the night cream and cleanser and also the rosehip oil. Think i will try out some of the others products for fine lines/ acne scarring etc :)”

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Posted 2 years ago

“Facetheory is the best thing that happened to me! it's one of those too good to be true kind of things, the whole package. Love it!!”

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Posted 2 years ago

“Es una maravilla.Lo recomiendo”

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Posted 2 years ago

“Iv had acne since I wad a teenager I'm now 32 and have tried so many different products including creams from the doctor. Nothing has worked on my skin until this, my face has cleared up within 2 weeks. Will definitely be buying again.”

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Posted 2 years ago

“Terrible & irritating. Everybody knows that vitamin c and niacinimide DO NOT go together. Exaglow has them both and it made my skin much much worse”

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Posted 2 years ago

Hi, Thank you for your feedback. The research of this misconception is based on a study from 1960 where they used non-stabilized forms of both ingredients, whereas today both ingredients are typically stabilized when used in modern-day cosmetics formulas. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Trè mecontente, jamais reçu le produit, jamais remboursé, malgré mes messages. On ne m'a jamais proposé de remboursement.”

Helpful Report

Posted 2 years ago

“Fantastici prodotti... Mio figlio con la gioventù sta migliorando molto x i suoi sfoghi acneici...”

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Posted 2 years ago

“Haven't noticed any difference in my skin. The smell is good, the texture is nice but that's all.”

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Posted 2 years ago

“Have found the product and customer service to be excellent”

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Posted 2 years ago

“The brand has good quality products”

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Posted 2 years ago

“Love this skincare! My pores have reduced and my skin feels nice”

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Posted 2 years ago

“Amazing products! Make my skin feel nourished. Would definitely recommend.”

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Posted 2 years ago

“I love the toner that I purchased and it's the reason for the 5 stars. I suffer with rosacea on my nose and this anti reddening toner has really helped. However I recently purchased the vitamin c cleanser. I washed my face with this twice and had to stop using it as my skin is too sensitive for this.”

Helpful Report

Posted 2 years ago

“I have sensitive skin that is prone to breakouts. I have used the AHA and BHA cleanser before which is amazing- but had to stop using it because I’m now pregnant. I switched to the vitamin c cleanser and unfortunately this really irritated my skin. Have had to stop using it. Will switch back to the AHA/BHA cleanser as soon as is safe to do so.”

Helpful Report

Posted 2 years ago

“I’m not happy with the product and I don’t see result after using for almost two weeks and more”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Great service.”

Helpful Report

Posted 2 years ago

“The night cream has saved my dry and dull skin! Super moisturizing, smells great and has made my skin feel hydrated and soft. Immediately noticed a difference in my skin, and will 100% purchase again”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 38,039 reviews