Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,223 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the products and the delivery speed!”

Helpful Report

Posted 3 years ago

“I had a very simple skincare routine and had not had any major breakouts for the last 2 years. However randomly in Feb of this year for 2 months straight I had at least3/4 new painful spots every other day. I changed my cleanser, kept an eye on my diet/wasnt consuming dairy, changed my pillow cases daily and nothing made a major difference until I bought the face theory Bha exfoliant serum and the Lumizela A15 serum. My skin felt smoother after 1 week and within 4 weeks breakouts have ceased (apart from the odd hormonal spot but thay cant be helped). The Lumizela is helping with the hyperpigmentation left behind from my previous spots too. Have recently also added the Exaglow serum and Regena C moisturiser to my collection and my skin hasn't felt this calm and smooth in a long time. It is on the costly side, especially if purchasing several items-but has been worth it for me. They often do discounts at the end of the month (around payday)so i make use of that too.”

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Posted 3 years ago

“Nicht bekommen”

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Posted 3 years ago

Hallo Joanna, Es tut uns leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wie ich sehe, haben Sie bereits Kontakt zu unserem Kundenservice aufgenommen. Bitte antworten Sie auf die letzte E-Mail, wenn Sie weitere Informationen benötigen. Danke, Facetheory-Team

Posted 3 years ago

“Excellent products and service. My skin has never been so clear.”

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Posted 3 years ago

“Love the products. Especially clarifying c2 cleanser and relaxing night time moisturizer. The oil cleanser is great for make up removal.”

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Posted 3 years ago

“Happy results since 2018!”

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Posted 3 years ago

“Excellent and friendly customer service! Ordered wrong colour of foundation and blush - replaced straightaway :)”

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Posted 3 years ago

“This is my favourite brand. The face creams are Loveland light and moisturise well”

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Posted 3 years ago

“Je n'ai jamais reçu ma commande, elle a été livrée dans un point relais qui n'existe plus. J'ai écrit un message pour vous l'exprimer mais sans réponse de votre part. Je me trouve pas ça correct du tout.”

Helpful Report

Posted 3 years ago

Salut, Je suis désolé d'apprendre que vous n'avez pas reçu votre commande. Il est toujours prioritaire d'offrir une expérience fluide à nos clients, et nous sommes désolés d'avoir échoué. Je vois que vous avez communiqué avec notre équipe du service client par e-mail et qu'une réexpédition a été traitée conformément à votre demande. Veuillez répondre au dernier e-mail que nous vous avons envoyé si vous avez besoin d'aide supplémentaire. Merci L'équipe de la théorie des visages

Posted 3 years ago

“After 6 months of use, I can recommend the Amil-C Whip SPF 30, Clarifying Cleanser C2 and Relaxing Night Crean as the perfect trio. After daily use of these, they are my go to!”

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Posted 3 years ago

“Facetheory is a honest, simple, affordable and really good skincare brand. I am using their products for over 3 years and I am super happy with them. Highly recommend it!”

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Posted 3 years ago

“I love being able to get all my skincare in one place, and be rewarded for shopping with them.”

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Posted 3 years ago

“Crème rétinol parfait”

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Posted 3 years ago

“I have very dry skin and the products I've found on Facetheory are the only ones that have ever worked. Customer service is great and delivery is always fast!”

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Posted 3 years ago

“Good moisturer gel …..”

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Posted 3 years ago

“It didn’t feel very moisturising and too light for my face”

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Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“I regret buying it, it's not what you advertise I'm seeing.”

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Posted 3 years ago

“Loving your face creams will recommend and such good value for money”

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Posted 3 years ago

“Good products, good price.”

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Posted 3 years ago

“I have 5 items i use regularly. My skin has benefited from these items . I have not looked back. This brand i found after becoming dismaid with brand i had been using for over 20 years. Facetheory makes my skin feel like a babies bottom everytime.”

Helpful Report

Posted 3 years ago

Facetheory is rated 4.7 based on 38,223 reviews