Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,148 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products, packaging and prices.”

Helpful Report

Posted 2 years ago

“Facetheory has really nice products, very effective and is a bonus to be a vegan and cruelty free brand. Really nice packaging, most of them without plastic, only glass and metal, so is sustainable as well. Other thing very important is the explanation of each product, it's composition and beneficts, super helpful! I totally recommend!”

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Posted 2 years ago

“Je suis plutôt contente des produits et des services facetheory.”

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Posted 2 years ago

“Did not get information in box as stated. Started using from 10th April no changes yet. So will sure reply around the time estimated changes are expected as mentioned on Facebook advertising.”

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Posted 2 years ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. The usage instructions for the Exaglow Serum are on written on both the box and label. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 2 years ago

“J’étais déçue car j’ai pas reçue ma commande et que j’ai du arrêter mes traitements pour un moment et la deuxième fois je n’ai pas reçue ma commande en totalité!! Mais après sa j’ai eux un remboursement pour le produit manquant donc je met 2 étoiles”

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Posted 2 years ago

Bonjour Offrir une expérience fluide à nos clients est toujours une priorité, et nous sommes désolés de n’avoir pas réussi. Nous pouvons voir ici qu'un membre de notre équipe vous a aidé à résoudre ce problème. N'hésitez pas à contacter notre équipe du service client si nous pouvons faire autre chose pour vous. Merci

Posted 2 years ago

“Sehr gute Produkte, im Preis leider etwas teurer geworden in letzter Zeit, aber mit Rabattaktionen leistbar.”

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Posted 2 years ago

“It has helped me fading my discolouration”

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Posted 2 years ago

“Guter Service und gute Produkte”

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Posted 2 years ago

“Fabulous product and I can see the difference in my skin already”

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Posted 2 years ago

“I have been using Facetheory for more than a year. The products are great and the customer service is the best experience I have had when dealing with returning products or asking questions (they are super responsive and kind)! I also love the 365-day warranty, it makes me feel safe if I want to try new products. Overall, very happy with the Facetheory!”

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Posted 2 years ago

“I have used 2 bottles of facetheory Regencalm Serum Pro. And liked it very much. My skin feels smoother and I think more refined and clearer textured, and helps with redness and wrinkles after the first time I used it. I bought just Regenecalm Serum, (not Pro) and am using that now. It has 2%, instead of 3% Retinol. There is some differnece I notice, I think I like the Pro better. But got a sale price on the the latter. Both types are very nice and helpful on my skin. I like the that they are mild and my skin doesn't have any bad reactions. I tend to use it all over my face and neck, not just spots.”

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Posted 2 years ago

“I receieved the correct products in a timely manner. So far the product results have been good, but too soon to tell. No issues or reactions to product.”

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Posted 2 years ago

“Great Face Theory 👌”

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Posted 2 years ago

“Items sent quickly and very well packaged. The item I purchased works well and was very good value for money. I will definitely buy more.”

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Posted 2 years ago

“As always the goods come quickly and are of beautiful quality. They are a pleasure to use and smell so good! Thank u FT 🙏🏻”

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Posted 2 years ago

“Good clean chemical free face cream”

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Posted 2 years ago

“Good face oil”

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Posted 2 years ago

“Bought it as a Bakuluronic and Vitamin C product but arrived as a Bakuluronic only one, disappointed about the misleading advertising”

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Posted 2 years ago

Hi, Thank you for your feedback. The Bakularonic Moisturiser contains Vitamin C in the form of Sodium Ascorbyl Phosphate, which is listed on the ingredients list. Please get in contact with customer service via help@facetheory.com if you need any help. Thanks Facetheory Team

Posted 2 years ago

“Super produit mais je trouve que le serum met est lent à montrer des résultats je his à mon deuxième flacon j’ai commandé la crème nettoyante et je la kiffe elle a un réel effet sur les boutons en ce qui concerne l’éclat je ne saurai dire mais je recommande facetheory et la réactivité du sav est extraordinaire !”

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Posted 2 years ago

“i have ordered the bakuchiol moisturizer. i like it so far”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,148 reviews