Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,020 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,020 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the product over a month ago and still have NOT RECEIVED IT. I was given a tracking number but it never was tied to an actual delivery! It kept showing me my item was in Germany! I have filed a claim with paypal and would like my money back as there has been no way to contact this company.”

Helpful Report

Posted 1 year ago

Hi Fox Thank you for your feedback, and we are sorry to hear that you did not receive your order. We noticed that we attempted to reach you via email on March 7th regarding your shipment. The courier required more information from you, but unfortunately, we did not receive a response. Our customer service team is available 24/7 through live chat on our website or by email at help@facetheory.com. Details can also be found on our "Contact Us" page on the website. We can see that a team member has already assisted you with this issue. Please feel free to contact our Customer Service Team if there’s anything else we can do for you. Thanks Facetheory Team

Posted 1 year ago

“I love my serum and use it every night. I gave my best friend the night cream with the wonderful consistency and the hint of lavender. She is delighted with the product.”

Helpful Report

Posted 1 year ago

“Jako brza dostava, super zapakirano. Jako sam zadovoljna sa svim naručenim proizvodima.”

Facetheory 5 star review on 28th March 2024

Helpful Report

Posted 1 year ago

“Products are just lovely leave my sensitive skin cool and smooth I love them”

Helpful Report

Posted 1 year ago

“Beautiful products. My skin is glowing.”

Helpful Report

Posted 1 year ago

“Both products and service are of high standard, and all reasonably priced.”

Helpful Report

Posted 1 year ago

“On ne peut plus satisfaite de leurs produits. 🩷”

Helpful Report

Posted 1 year ago

“I trust the products and the customer service, that's the main thing really. The face moisturisers sorted out a skin flare up I had and I've never looked back”

Helpful Report

Posted 1 year ago

“Very good products indeed ❤️ started my journey with Facetheory 6 months ago and my skin is FLOURISHINGGGG!! As someone with oily skin, I highly recommend the Bakuloronic Moisturiser!”

Helpful Report

Posted 1 year ago

“Love these products! They have helped me deal with the issues that have plagued me since my early teens, and the sustainable packaging is a fantastic idea.”

Helpful Report

Posted 1 year ago

“This is my first time trying any facetheory products. No one recommended me the brand, I simply googled a face cream with a small % of retinol to start with, and then I was impressed by the reviews. The first impressions are great, starting with their idea of using glass jars and recyclable packaging. Other than that, thinking I have only been using the products for less than a month, I am not ready to express any oppinions on results yet.”

Helpful Report

Posted 1 year ago

“I happy with all the products I purchased especially the Dewy Cacau oil which does what it says on the bottle! Leave your face dewy ! My kids said I should buy an spf 30 So bought Amil C whip spf 30 , goes on nicely absorbs well leaving my skin feeling soft , with no greasy film on my face . Love it !”

Helpful Report

Posted 1 year ago

“Started using FT products about 2 yrs ago after being diagnosed with Lupus and my skin especially face reacted badly to products already using and everything else I tried. Until I discovered FT! I use the eye cream, moisturiser, vit c among others but these are my 3 must haves. Really gentle and rich creams that are brilliant and do exactly what it says on the box🙌🏻… the eye cream has been a godsend and life saver. Highly recommend.”

Helpful Report

Posted 1 year ago

“I have been using porebright for about a year now, I hated the way my pres seemed to be getting bigger with age. This product has worked wonders. I did not realise until people were asking me if I had botox. The improvement is significant. Definitely worth the price.”

Helpful Report

Posted 1 year ago

“Healthy products with no scary stuff! Gentle to the skin I saw immediately improvement!! Very good costumer service Hope to see any more products like suncovers by them and promotions cause it is pricy for someone with only government payment/ funding cause you can' t work Love it!💓”

Helpful Report

Posted 1 year ago

“Easy to use website and colour match for foundation”

Helpful Report

Posted 1 year ago

“Très satisfaite du service client qui m’ont apporté beaucoup de résultats pour ma peau Encore merci beaucoup 😁”

Helpful Report

Posted 1 year ago

“Bon produit,je recommanderais certainement”

Helpful Report

Posted 1 year ago

“I have not received my purchases yet.”

Helpful Report

Posted 1 year ago

Hi Jackie, Sorry to hear that you haven't received your order yet. I have asked customer service to check the status of your order and to get in touch with you via email. Thanks, Facetheory Team

Posted 1 year ago

“Je suis très satisfaite du sérum Regena C30 car je vois ma peau plus lumineuse lorsque je l'utilise. La livraison est rapide et sans problème.”

Helpful Report

Posted 1 year ago

Facetheory is rated 4.7 based on 38,020 reviews