Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,218 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely delighted with my purchases! I am allergic to Parabans & SLS which does limit exactly what I purchase. In recent weeks something has triggered a reaction & I was suffering. I came upon facetheory & decided to give it a go, especially as there was 20% off. Its all gorgeous! My skin is no longer peeling around my eyes. I feel nourished & hydrated. Particular credit to the moisturiser with spf 30, I feel protected without a whiteout face. I shall definitely be restocking with you!”

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Posted 2 years ago

“Le sérum lumizela A 10 est effectivement efficace sur les problèmes de peau avec des irritations ou petits boutons... J' utilisais déjà la crème Amil C spf 30 et la regena C M4, très satisfaite !”

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Posted 2 years ago

“Purchased a Vit C cleanser, moisturiser and night cream. Have been extremely happy so far. Product goes a long way with a small amount used. I’ve noticed my skin feeling clearer and lighter. Very happy so far!”

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Posted 2 years ago

“Crème très agréable à appliquer qui laisse ma peau très douce et rebondie. J'adore son parfum lactée à la mandarine. Je n'ai pas fais de réaction au retinol avec ce produit et je ne l'applique que le soir. Je vais attendre encore un peu pour les résultats mais pour l'instant que du positif J'ai eu des frais de douane à régler qui m'ont été très rapidement rembourser par facetheory, super service client merci”

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Posted 2 years ago

“No leaflet aim either of the products I purchased. Given these products have active Ingredients in think leaflets are essential to the user”

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Posted 2 years ago

Hi, Thank you for your feedback - I will make sure to pass this onto our development team. Thanks Facetheoy Team

Posted 2 years ago

“Prodotti validi che lasciano la pelle super idratata inoltre hanno una profumazione davvero gradevole. Ottimo rapporto qualità- prezzo.”

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Posted 2 years ago

“Great products with affordable prices! I love their retinol and vitamin c! Cleansers are my number 1!”

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Posted 2 years ago

“Very quick delivery on goods .”

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Posted 2 years ago

“Products work great, customer service is very efficient and helpful. I ordered a foundation in the wrong shade and they sent me a replacement immediately after I contacted them.”

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Posted 2 years ago

“The cream is good and I have seen different since using the it”

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Posted 2 years ago

“Very satisfied about this company and their products. I keep coming back.”

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Posted 2 years ago

“Love these products. Great for my skin.”

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Posted 2 years ago

“Très bon service client, j'ai pas encore testé les produits mais l'odeur est plutôt pas mal.”

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Posted 2 years ago

“Produit conforme à l description.”

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Posted 2 years ago

“Lovely products great for m skin thank you the cleansers are amazing”

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Posted 2 years ago

“Love face theory. Products are great & customer service is excellent. Would recommend”

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Posted 2 years ago

“I've been trying Face Theory for awhile now, and all the products are really good. I love the Supergel Moisturizer Pro. It's the best gel moisturizer I have used to date. It's the only one I trust on my face during the day.”

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Posted 2 years ago

“La quantité de la crème corps est insuffisante”

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Posted 2 years ago

“De producten zijn supergoed Maar de verzending alsook de communicatie is heel slecht. Als ik jullie een mail stuur wordt er gewoonweg niet op gereageerd alsook de verzending duurt steeds erg lang. Moest ik deze producten ergens kunnen kopen, dan deed ik dat ook. Dus niet zo tevreden. Ook de korting die ik vroeg had ik niet gekregen omdat er geen reactie was op mijn mail. Mijn bestelling ook nog niet ontvangen!”

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Posted 2 years ago

Hoi Annelies, Het spijt mij te horen dat u uw bestelling niet heeft ontvangen. Het is altijd een prioriteit om onze klanten een naadloze ervaring te bieden, en het spijt ons dat we hierin tekort zijn geschoten. Ik heb contact opgenomen met ons klantenserviceteam en helaas is er geen recente e-mail in hun inbox van u. Alle e-mails die wij ontvangen, worden tijdens kantooruren binnen 4 uur beantwoord. Als ik naar de tracking kijk, zie ik dat Colis Prive heeft geprobeerd uw bestelling op 02/05/2024 te bezorgen en dat ze nu aanvullende informatie nodig hebben om de levering uit te voeren. Volg de trackinglink om deze in te dienen; U kunt ook een e-mail sturen naar ons klantenserviceteam op help@facetheory.com als u hierbij hulp nodig heeft. Facetheory Team

Posted 2 years ago

“Very good products and fast delivery.”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,218 reviews