Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, fast delivery”

Helpful Report

(French) - Posted 1 year ago

“I have been using Facetheory face cream since the beginning of this year. For someone who hates the feeling of creams or make-up on their face, this is the only face cream I would use. Love that it has SPF30 for added protection, skin feels softer, hydrated and looks great!”

Helpful Report

(English) - Posted 1 year ago

“bonjour. Le produit est satisfaisant mais la livraison est longue.”

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(French) - Posted 1 year ago

“Vitamin C serum is excellent”

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(English) - Posted 1 year ago

“JE N'AI PAS REÇU MON COLIS”

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(French) - Posted 1 year ago

Bonjour Meresankh Merci d'avoir partagé vos commentaires avec nous. Je m'excuse pour le retard dans la livraison de votre commande ; nous nous efforçons de garantir une expérience fluide à tous nos clients. Selon nos archives, votre commande a été livrée hier. Si vous ne l'avez pas encore reçue, veuillez contacter notre équipe du service client à l'adresse help@facetheory.com, et ils se feront un plaisir de vous aider davantage. Facetheoy Team

Posted 1 year ago

“I have been using face theory for years now. I love the products and always order the same items. However, i am so disappointed with the new branding. The glass jars were brilliant, why get rid if them in place of the awful tubes? The tubes look unsightly on the bathroom shelf, especially once you have squeezed the contents out. They don't stand up properly, constantly falling over, and the branding is almost exactly the same on the products I use,making it difficult to differentiate between night and day creams etc( the old packaging was easy to tell the difference due to colour) You get less in the tubes than you used to, and you are unable to get the last bits of product out of tube compared to when you were running low with the jars. It's such a shame you've messed with branding and packaging. Will definitely make me rethink wether to order again once I run out next. Really disappointing. BRING THE JARS BACK!”

Helpful Report

(English) - Posted 1 year ago

Hi Jane, Thank you for your feedback regarding the recent changes to our product packaging. We appreciate your long-standing loyalty to Face Theory and your thoughts on our new branding. We want to clarify that despite the transition from glass jars to aluminium tubes, the fill volume of our moisturisers remains at 50ml. We understand how important this consistency is for our customers and are committed to maintaining the same quantity of product you have come to love for the same price. We recognize that the new tube design may not meet everyone's aesthetic preferences, and we are actively considering customer feedback as we move forward. Your concerns about usability and product differentiation are valid, and we will take them into account as we aim to enhance the overall experience. Thank you once again for sharing your thoughts. We value your input and hope to continue serving you with high-quality products that meet your skincare needs. If you have any further questions, please get in touch with our customer service team at help@facetheory.com. Thanks Facetheory Team

Posted 1 year ago

“Great products with formulations backed by science and no nonsense ingredients.”

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(English) - Posted 1 year ago

“Very good products.”

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(English) - Posted 1 year ago

“Love the gel moisturiser but not keen on the tube it’s in.”

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(English) - Posted 1 year ago

“Within a few days of using facetheory products my skin started feeling soft and hydrated - really happy with the result!”

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(English) - Posted 1 year ago

“Love these products! Quality ingredients that I hand chose for myself to make at home, but without the hassle of measuring, mixing, & pouring! Not to mention clean-up! They did all the work for me!”

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(English) - Posted 1 year ago

“I love Facetheory products...literally saved my skin and I couldn't be more grateful for it.”

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Posted 1 year ago

“I absolutely love your skin products, please recommend a product for Hyperpigmention, that I can get rid of on (1) area of my face.”

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(English) - Posted 1 year ago

“Been using these products for 2 + years now. I'm 66 and my skin is doing much better since using, sun spots gone I Swear. Turned my friends on. Can't say enough good things prices are great, quality is superior. I'm a hugh fan love love every single product I've tried.”

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(English) - Posted 1 year ago

“I love their skin products. They feel great on the skin, keep my skin hydrated, and give me a noticeable glow that makes me feel confident. Big fan :)”

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(English) - Posted 1 year ago

“All the products are amazing! i rather prefer the old packaging though, bet is very practical the new one.”

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(English) - Posted 1 year ago

“Really nice product and I have noticed a difference in my skin since using it”

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(English) - Posted 1 year ago

“Great products and excellent customer service. Facetheory products have been ~80% of my face care routine for few years now, and I would definitely recommend it to anyone.”

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(English) - Posted 1 year ago

“I love Facetheory products. Since switching to them a year ago my complexion has evened out and visible pores have reduced. Clean beauty at its best.”

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(English) - Posted 1 year ago

“Bonjour, j'ai effectué une commande récemment, mais manifestement je n'ai pas reçu de mail de confirmation. Avez-vous une commande au nom de Perrine Houpin - 10 rue Maupertuis à St Malo ?”

Helpful Report

(French) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews