Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,142 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easily my favourite skincare brand. They have great quality and effective products that are really good value for money. I love that they’re always trying to improve their sustainability and reduce waste from their packaging. The vitamin c and retinol serums are some of the best I’ve tried, and far better value for money than a lot of alternative brands IMO. The customer service has always been excellent, for example when I ordered a foundation that turned out to be the wrong shade for me, they simply sent me a new shade completely free of charge!”

Helpful Report

(English) - Posted 1 year ago

“I really enjoyed using the azelaic acid 15%. Best consistency ever, does not pill and does not irritate my sensitive skin. Easy to layer on other skincare actives. I have tried many azelaic acid products and this one is a winner”

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(English) - Posted 1 year ago

“As always the products are amazing. I now only use your body products as they leave my skin super soft and smooth. Tried foundation this time and is just perfect. I normally use Charlotte tilbury but will definitely be using this one from now on. Had some lovely comments”

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(English) - Posted 1 year ago

“Ormai sono anni che compro prodotti Facetheory e mi sono sempre trovata benissimo. Ottimi prodotti ad un prezzo onesto. Ottima scelta.”

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(English) - Posted 1 year ago

“Produits de qualité”

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(English) - Posted 1 year ago

“I've used a few Facetheory products and have liked them all, not least the recyclable and minimal packaging. When I had a small problem with one product it was quickly replaced - impressive customer service. All tip top.”

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(English) - Posted 1 year ago

“Fantastic creams and products I use them now for a few years”

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(English) - Posted 1 year ago

“J’ai bien de recevoir mon produit que j’ai commandé le 30/102024, de coup c’est trop tôt pour savoir le valeur,j’ai mis quatre étoiles,car j’ai reçu trop tard.”

Helpful Report

(English) - Posted 1 year ago

“Great product. See a difference already after a week, no irritation, skin is glowing 10/10”

Helpful Report

(English) - Posted 1 year ago

“Very pleased overall! The pricing is remarkable, I love the packaging and vibe the product feels amazing on my skin. The ClariCleanse AHA & BHA Exfoliating Cleanser is lightweight but cleans really well with out leaving any residue feeling. Supergel Oil-Free Moisturiser is one of my favorite moisturisers because of it's light on the skin and I don't feel it throughout the day. I wish it had a scent but I get why it doesn't. I wouldn't hesitate on this stuff. This has replaced my innisfree products”

Helpful Report

(English) - Posted 1 year ago

“Bonjour, je viens juste de commencer a utiliser vos produits, je connaissais pas. Pour le moment très satisfaite, la texture très bien..peux être pas assez hydratant pour moi qui a un soucis de thyroïde. A voir a long terme. Affaire a suivre 🙏”

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(English) - Posted 1 year ago

“Love the products and love how you remind me of offers on the products I like ❤️”

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(English) - Posted 1 year ago

“Excellent product at a very good price. Fast delivery. Would recommend”

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(English) - Posted 1 year ago

“I suffer with psoriasis and roseaca and the products have really helped calm my skin down and reduce redness and flare ups on my face, its not itchy or sore anymore and feels amazing, thank you”

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(English) - Posted 1 year ago

“Too early to tell I hope it works because it's very expensive”

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(English) - Posted 1 year ago

“Nice new packaging. Creamy cleanser leaves face clean and not tight.”

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(English) - Posted 1 year ago

“I was looking for some fancy flannels as part of a gift. The gift was for my child's 15th birthday. They are particularly concerned with their appearance and get through a lot of cleansing products - but haven't had new flannels for a while. There are cute ducks and penguins on the current ones! From the description and price of the facetheory flannels I was expecting thick, quality flannels. They are not. They are ordinary thin flannels.”

Helpful Report

(English) - Posted 1 year ago

“I am always really impressed with the service, quick despatch and delivery of orders. The quality of the products are brilliant for my skin, I have great results with everything I try.”

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(English) - Posted 1 year ago

“Love facetheory products, I recommend to everyone and customer service is brilliant.”

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(English) - Posted 1 year ago

“Effective cutting edge clean vegan products. High end results at great value high street prices. British made. Great customer service from a certified B Corp company. What's not to love?”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,142 reviews