Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve only been using the blemish serum for a week or so, and too be honest, I have seen a slight difference with the appearance. I am going to continue using it and see if there’s any more improvements in my skin. The texture of the serum is creamy and feels silky on the skin.”

Helpful Report

(English) - Posted 1 year ago

“Really love these products, loaded with active ingredients that actually work. They smell great and the quality rivals top tier brands but the price is really reasonable. If you’re into skincare I really recommend Facetheory - the results are instant and prolonged use really does make a difference.”

Helpful Report

(English) - Posted 1 year ago

“Bonjour , Je n’ai pas reçu mon produit”

Helpful Report

(French) - Posted 1 year ago

Bonjour Cristina, Je suis désolée d'apprendre que vous n'avez pas reçu votre commande. Notre transporteur a indiqué que les Jeux olympiques en cours, associés à des conditions météorologiques défavorables, ont entraîné un retard chez LaPost, ce qui peut entraîner des retards. Après avoir examiné les détails de votre commande, il semble que votre colis soit actuellement bloqué à la douane et devrait être dédouané sous peu. Nous nous excusons sincèrement pour ce désagrément. Si vous avez des questions ou des préoccupations supplémentaires, veuillez contacter directement notre équipe du service client à l'adresse help@facetheory.com. Cordialement, Facetheory Team

Posted 1 year ago

“I love this cleanser ~ I told my two daughters about it~ now they use it as well. I bought my first and second jar because the jar was glass not plastic which I stay away from.”

Helpful Report

(English) - Posted 1 year ago

“Je n'ai pas recu mon colis ça fais plus 1 semaines”

Helpful Report

(French) - Posted 1 year ago

Bonjour Nicolas, Je suis désolée d'apprendre que vous n'avez pas reçu votre commande. Notre transporteur a indiqué que les Jeux olympiques en cours, associés à des conditions météorologiques défavorables, ont entraîné un retard chez LaPost, ce qui peut entraîner des retards. Après avoir examiné les détails de votre commande, il semble que votre colis soit actuellement bloqué à la douane et devrait être dédouané sous peu. Nous nous excusons sincèrement pour ce désagrément. Si vous avez des questions ou des préoccupations supplémentaires, veuillez contacter directement notre équipe du service client à l'adresse help@facetheory.com. Cordialement,

Posted 1 year ago

“Produkt ist Top. Packaging: nicht so…”

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(Deutsch) - Posted 1 year ago

“Love skin results after only 2 weeks of doing my new face routine.”

Helpful Report

(English) - Posted 1 year ago

“These are the best products I’ve ever used, my skin feels hydrated and firm. The prices are also brilliant”

Helpful Report

(English) - Posted 1 year ago

“Très bon produit!! Les seuls efficaces contre mon acné et mes rougeurs!!”

Helpful Report

(English) - Posted 1 year ago

“Sehr gute, hautverträgliche Produkte zu fairem Preis. Hoffentlich noch lange in Glasbehältern, da sich die Cremes ... in diesen so gut bis zum Ende entnehmen lassen. Sehr gut sind auch die Reisegrößen.”

Helpful Report

(Deutsch) - Posted 1 year ago

“Package well received nicely packed. Been using it at night on and off leaves my skin a bit dry so I use an ayurveda oil on top. Not yet seen any changes tho I wake up with a smooth skin can't tell whether it's the Bakchuoil or my oils. Will see in a months time.”

Helpful Report

(English) - Posted 1 year ago

“This is my second order and so far I am very satisfied with the service and the quality of the products. I will order again”

Helpful Report

(French) - Posted 1 year ago

“Great products which really work and orders dispatched quickly”

Helpful Report

(English) - Posted 1 year ago

“I love this product, I use morning and night and it has helped calm my rosacea. I have used other brands previously but this oil is great, it has lasted me 6 months and I’ve just purchased my next bottle. Superb value”

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(English) - Posted 1 year ago

“Top reçu en 24h”

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(French) - Posted 1 year ago

“Sehr gutes Produkt aber die neue Verpackung ist schlecht da der Deckel Metallstaub enthält und das Mit der Creme auf der Haut landet was schädlich ist. Der alte Deckel aus Kunststoff war besser”

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Posted 1 year ago

“Commande toujours non reçue ! Qu en est il de la livraison ?”

Helpful Report

(Deutsch) - Posted 1 year ago

Bonjour Laurence, Je suis désolée d'apprendre que vous n'avez pas reçu votre commande. Notre transporteur a indiqué que les Jeux olympiques en cours, associés à des conditions météorologiques défavorables, ont entraîné un retard chez LaPost, ce qui peut entraîner des retards. Après avoir examiné les détails de votre commande, il semble que votre colis soit actuellement bloqué à la douane et devrait être dédouané sous peu. Nous nous excusons sincèrement pour ce désagrément. Si vous avez des questions ou des préoccupations supplémentaires, veuillez contacter directement notre équipe du service client à l'adresse help@facetheory.com. Cordialement,

Posted 1 year ago

“Excellent products”

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(Deutsch) - Posted 1 year ago

“I was on the hunt online for moisturizer suggestions and saw a comment about Facetheory so I decided to look into it. I went ahead and purchased the moisturizer and may just keep this in my regular rotation. Love thats its oil-free and that a little goes a long way. It doesn’t break me out or leave a heaviness on my skin. I also recently bought the clarifying serum which is like a thick lotion that I thought I wouldn’t like but you really have to follow the instructions for usage. When applied correctly on damp skin it seems pretty skin nourishing. Most importantly it did not break me out. I really appreciate the minimal packaging at a good price point which allows you to get mostly every drop and its good for travel as well.”

Helpful Report

(English) - Posted 1 year ago

“I have been using facetheory products for three months now and am so happy with them. Initially I found the vast array of products confusing but found a regime that suits me. The products are so gentle, but have made a significant difference in the tone and texture of my skin. Customer service is excellent and when I had an issue with delivery, it was sorted quickly. Highly recommend their products.”

Helpful Report

Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews