Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,142 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered HydraSerene Night and Glow-c daily, they are scored excellent on Yuka! I wish there was less cardboard packing; of course the metal tubes would get squished and wouldn't look so good but it's a shame all that waste of paper. I love their products, they are amazing at an unbeatable price”

Helpful Report

(English) - Posted 1 year ago

“Excellent Customer service! Fast prompt communication”

Helpful Report

(English) - Posted 1 year ago

“I love the products and used to love the packaging. I don’t like the new amil whip packaging. Please bring back the pots!”

Helpful Report

(English) - Posted 1 year ago

“Broke my skin out really badly and your return policy is awful”

Helpful Report

(English) - Posted 1 year ago

“I've been using FaceTheory for the past 6 years. It's the best skincare brand I've ever tried. All products are made with high quality ingredients, and your skin can feel it. I've recommended it to all my friends, and now most of them use their product and love them! Strongly recommended”

Helpful Report

(English) - Posted 1 year ago

“Facetheory is wonderful and everything I need in skincare. The eye cream is especially good, nice and light and sinks in easily. The fact it's natural and cruelty free makes it a perfect choice.”

Helpful Report

(English) - Posted 1 year ago

“Face theory is the only skin care I have found actually works without damaging the skin . The products do what they say for an affordable price”

Helpful Report

(English) - Posted 1 year ago

“Ich bin absolut zufrieden. Meine Haut sah nie so gesund und schön aus.”

Helpful Report

(English) - Posted 1 year ago

“Easy to order, inexpensive, outstanding products!”

Helpful Report

(English) - Posted 1 year ago

“I love facetheory! I’ve been using it for years and it is great for my skin…the only ‘negative’ I diligently the new packaging”

Helpful Report

(English) - Posted 1 year ago

“Used to love the products but the new packing is terrible.”

Helpful Report

(English) - Posted 1 year ago

“Ça fait maintenant plus de 4 ans que je prends vos produits mais je suis entièrement satisfaite. Seul bémol il faut attendre quand même pas mal de temps avant de les recevoir.”

Helpful Report

(English) - Posted 1 year ago

“In the short while I have been using the serum/eyecream/night cream I can see a difference.”

Helpful Report

(English) - Posted 1 year ago

“I really like using Facetheory products: no sensitivity to the ingredients, effective products, and reasonable shipping. When Facetheory’s products are on sale, that’s a plus for me!”

Helpful Report

(English) - Posted 1 year ago

“I love face theory but why have you changed the packaging the glass bottles were fine. I don't know if it's related but I've started to get breakouts. Please revert back to the glass bottles”

Helpful Report

(English) - Posted 1 year ago

“I stumbled across these products a few years ago. I tried the skin cleanser. I don't use soap products on my skin as I find them drying. I always struggled to find a good face wash on the high street. This product from facetheory, for me is a game changer. It's light, creamy, soft, silky, my skin combination loves it. (normal to greasy). I used to get spots occasionally, not any more. I can truly say I never get break outs. I don't know exactly what's in the cleanser, but it works. I also use the night cream and a day cream from facetheory. I wouldn't choose anything else. The best bit is, they've repackaged the products in to tubes, much better for traveling. My son is now a convert too. He loves the skin cleanser.”

Helpful Report

(English) - Posted 1 year ago

“Love the consistency of this”

Helpful Report

(English) - Posted 1 year ago

“The delivery was very quick. I love the products and will definitley be ordereing again.”

Helpful Report

(English) - Posted 1 year ago

“Sehr gute Produkt und schnelle Lieferung 👍🙏”

Helpful Report

(English) - Posted 1 year ago

“Purchased Facetherapy exfoliating cleanser and Co-enzyme Firming Neck & Décolleté Serum. I absolutely love both! The manderine scent of the cleanser is not at all overpowering. The cleanser is very gentle on my sensitive skin and removes make up really well. The Co-enzyme Firming Neck & Décolleté Serum soaks in well, it leaves a lovely light dewey sheen without feeling oily. Just ordered the eye cream and retinol moisturiser. Excited to use it! Finally, a fair priced skincare routine that my skin loves!”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,142 reviews