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Facetheory Reviews

4.7 Rating 37,826 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 37,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

Facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given my first bottle of peptide serum but my skin loves it so much I am now in my third. My skin is noticeably softer”

Helpful Report

(English) - Posted 5 months ago

“Je recommande vraiment je suis satisfaite de leurs produit. J’ai une peau très sensible et le produit correspond vraiment à ce que j’attendais. Je recommanderais bientôt”

Helpful Report

(English) - Posted 5 months ago

“I love this product - it leaves my skin feeling great. However the smell has changed since I last bought it and there’s a distinct smell of TCP(?!). Not sure I like the smell enough to buy it again”

Helpful Report

(English) - Posted 5 months ago

Hi Kirstie, Thank you for your feedback on the Polypep Complex Collagen-Boosting Serum. We're glad to hear that you love how it leaves your skin feeling! We appreciate you letting us know about the change in the scent and your concerns about the TCP-like smell. We take all sensory experiences seriously and will pass this on to our product team for review. Your input helps us improve, and we hope to restore your confidence in the product for future purchases. If you have any further questions or need assistance, please feel free to reach out. Thanks Facetheory Team

Posted 5 months ago

“Great products,using them already for years and always a Super satisfied customer ❤️”

Helpful Report

(English) - Posted 5 months ago

“I ordered the Grapefruit moisturiser and I'm not disappointed! Smell is amazing and it leaves my skin feeling lovely, soft and hydrated. Just ordered the eye cream, looking forward to trying that too!”

Helpful Report

(English) - Posted 5 months ago

“Globalement les produits sont bons notamment les nettoyants Juste un bémol pour le sérum n20 très cher et pour le moment je ne vois pas de différence”

Helpful Report

(English) - Posted 5 months ago

“Ho avuto il piacere di scoprire i prodotti di questo brand anni fa e mi sono innamorata!!!!”

Helpful Report

(English) - Posted 5 months ago

“Feels lovely and works wonders for my skin type, so glad I found it 😁👍🏼 10/10”

Helpful Report

(English) - Posted 5 months ago

“Good product. Quick delivery”

Helpful Report

(English) - Posted 5 months ago

“I miss the glass containers!”

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(English) - Posted 5 months ago

“C'est bien traduit en Français”

Helpful Report

(English) - Posted 5 months ago

“Die Bestellung war einfach und wurde schnell geliefert. Sie UV-Tagescreme mit Vitamin C ist okay, ist aber schwer am Gesicht zu verteilen, trocknet die Haut aus und hinterlässt am Anfang weiße Spuren. Nicht für tägliche Routine leider. Rétinol- Creme hat schnell zu Reizung der Haut geführt, obwohl ich bisher schon eine ziemlich lange Erfahrung mit Retinolseren hatte. So richtig überzeugt haben mich Eure Produkte doch nicht.”

Helpful Report

(English) - Posted 5 months ago

Hallo Olga, Vielen Dank für Ihr ehrliches Feedback und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen. Es tut uns leid zu hören, dass die UV-Tagescreme mit Vitamin C für Sie schwer aufzutragen war, die Haut ausgetrocknet hat und weiße Spuren hinterlassen hat. Wir empfehlen, die Creme auf gut durchfeuchteter Haut in kleinen Mengen aufzutragen und sie sanft einzumassieren – oft hilft das, das Produkt gleichmäßiger zu verteilen und Rückstände zu vermeiden. Dass die Creme Ihre Haut ausgetrocknet hat, sollte natürlich nicht passieren. Wir nehmen Ihr Feedback ernst und geben es an unser Produktteam weiter. Auch die Reaktion auf die Retinol-Creme tut uns sehr leid, besonders da Sie bereits Erfahrung mit Retinol haben. Jede Haut reagiert unterschiedlich, aber wir empfehlen grundsätzlich, neue Retinol-Produkte langsam einzuschleichen, um die Haut an die Formulierung zu gewöhnen. Sollten die Irritationen anhalten, raten wir, die Anwendung zu pausieren und ggf. einen Dermatologen zu konsultieren. Wir bedauern, dass unsere Produkte Sie nicht überzeugen konnten, und möchten uns für Ihre Offenheit bedanken. Wenn Sie möchten, beraten wir Sie gerne individuell, um gemeinsam die passenden Produkte für Ihre Hautbedürfnisse zu finden. Melden Sie sich jederzeit bei unserem Kundenservice – wir helfen gerne weiter. Herzliche Grüße Ihr FaceTheory Team

Posted 5 months ago

“Je suis très satisfaite des produits de facetheory ça fait 2 ans que j’utilise les produits. Mais il faut revoir la livraison c’est beaucoup trop long.”

Helpful Report

(English) - Posted 5 months ago

“Great product, my skin feels really nourished”

Helpful Report

(English) - Posted 5 months ago

“Produits au top. Les seuls qui m'ont aidé à me débarrasser de mon acné hormonale.”

Helpful Report

(English) - Posted 5 months ago

“I’ve always loved Facetheory products and their service is impeccable. For someone that has sensitive skin with rosacea, I feel very catered towards with their range and even when I’ve had issues, the service is nothing short of attentive. I would 100% recommend facetheory to anyone who is looking to start their skincare journey!”

Helpful Report

(English) - Posted 5 months ago

“Good products , easy to order and good price too”

Helpful Report

(English) - Posted 5 months ago

“Every product I buy from Facetheory works SO well. My entire skin care routine is facetheory bar one product, and after being consistent with it for about a year I get so many compliments on how glowy my skin is!”

Helpful Report

(English) - Posted 5 months ago

“Lovely moisturizer, my skin feels gorgeous in the morning, I love the subtle lavender fragrance, this is part of my highly routine now, looking forward to trying other products”

Helpful Report

(English) - Posted 5 months ago

“Easy to order and products arrived quickly. FaceTheory aligns with my own personal values of only using ethically and sustainably made products. They're never tested in animals, made in the UK (reducing miles travelled), and no plastic packaging (that I've come across) - so many positive reasons to use this brand! I have only been using FaceTheory products for a week or two, and am happy with the results so far 😊”

Helpful Report

(English) - Posted 5 months ago

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Facetheory is rated 4.7 based on 37,826 reviews