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Facetheory Reviews

4.7 Rating 37,995 Reviews
94 %
of reviewers recommend Facetheory
Company Reviews Product Reviews
91,659
 Metrics Info
4.7
Based on 37,995 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Facetheory Reviews
Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Facetheory 5 star review on 4th January 2025
Lorna W
Facetheory 5 star review on 7th October 2024
Rachel Y
Facetheory 5 star review on 20th September 2024
Constantine N
Facetheory 4 star review on 19th August 2024
Ibironke I
Facetheory 5 star review on 18th July 2024
Linda T
Facetheory 5 star review on 19th June 2024
Louise S
Facetheory 5 star review on 14th June 2024
Jodie N
1913
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Dominic W
Verified Buyer
“Incredibly affordable skincare that both works AND is kind to the planet. My skin is actually hydrated and not oily!!”
Helpful Report
(English) - Posted 4 months ago
Hi Dominic, Thank you so much for sharing this! We love hearing that your skin feels hydrated (without the extra shine!) and that our products are ticking both boxes—effective skincare and planet-friendly choices. Affordable, kind, and skin-loving… exactly what we aim for, so your feedback has made our day! Thanks Facetheory Team
Posted 4 months ago
Marta B
Verified Buyer
“El servicio al cliente es genial, muy resolutivos y rápidos. Me encantan sus productos, llevo usando más de 6 años el serum de vitamina C y me encanta!”
Helpful Report
(English) - Posted 4 months ago
Hola Marta, Gracias por compartir tu experiencia. Nos alegra mucho saber que nuestro equipo de atención pudo ayudarte de forma rápida y eficaz y, sobre todo, que lleves tantos años confiando en nuestro sérum de vitamina C. ¡Tu fidelidad significa mucho para nosotros. Facetheory Team
Posted 4 months ago
Lorraine L
Verified Buyer
“Absolutely love using Facetheory products - excellent quality and speedy delivery.”
Helpful Report
(English) - Posted 4 months ago
Hi Lorraine, Thank you so much for your lovely review! We're so glad our Facetheory products have become a favourite in your skincare routine. It means a lot to us that you appreciate the quality and speedy delivery - we’re always here to make your experience great. Looking forward to helping your skin glow even more. Thanks Facetheory Team
Posted 4 months ago
Matt C
Verified Buyer
“LOVE this prodcuts”
Helpful Report
(English) - Posted 4 months ago
Hi Matt, Thank you so much for your lovely feedback! We're delighted to hear you love our product and truly appreciate your support. Thanks Facetheory Team
Posted 4 months ago
Anonymous
Verified Buyer
“Love the products but the metal screw-on lids are too fiddly. Please consider bringing back the glass pots!”
Helpful Report
(English) - Posted 5 months ago
Hi, Thank you so much for sharing your feedback. We’re delighted to hear you love the products, and we completely understand your concern about the metal screw-on lids being a little fiddly. We’ve now updated our packaging to plastic screw tops to make them easier to use, and we’ll also pass on your suggestion about glass pots to our product team for future consideration. Your input is really valuable in helping us improve both our formulas and your overall experience. Thanks Facetheory Team
Posted 4 months ago
Christine M
Verified Buyer
“Got the Hydraoat daily moisturiser and it is lovely, also got the HydraSerene night cream and this one isn't quite right for me. Feels heavy and doesn't sink in properly on my skin.”
Helpful Report
(English) - Posted 5 months ago
Hi Christine, We’re so glad to hear you’re enjoying the HydrOat Daily Moisturiser and really appreciate you letting us know your thoughts on the HydraSerene Night Cream. This formula is a little richer in texture, which can sometimes feel heavier on skin types that prefer something lighter. If you’d like, our team can recommend an alternative night cream that offers hydration with a lighter finish. Just reach out to us anytime at help@facetheory.com – we’d be happy to help you find the best match for your skin. Thanks Facetheory Team
Posted 4 months ago
Olaf B
Verified Buyer
“Simple no nonsense skincare that really delivers at a reasonable price.”
Helpful Report
(English) - Posted 5 months ago
Hi Olaf, Thank you so much for your wonderful review! We're so pleased to hear that you appreciate our simple, effective approach to skincare and that our products are delivering results for you at a price that feels fair. Facetheory Team
Posted 4 months ago
Joana S
Verified Buyer
“After 1 year with facetheory I can say that I’m very happy ♥️ my skin looks so so much healthier 🥰 I’m glowing every day😁 Thank you for the support to the sale and most of all for the amazing skin routine you offer me 🙏”
Helpful Report
(English) - Posted 5 months ago
Hi Joana, Thank you so much for being with us for a whole year! We’re over the moon to hear how healthy and glowing your skin feels – that’s exactly what we love to see. We’re so glad our routines have worked well for you, and we’ll always be here to support you whenever you need. Thank you for choosing Facetheory as part of your skincare journey. Thanks Facetheory Team
Posted 4 months ago
Olabisi A
Verified Buyer
“The facetheory was helpful and a good product. I can see some improvement day by day in my face. The darker area are fading away day by day as I am using the Product.”
Helpful Report
(English) - Posted 5 months ago
Hi Olabisi, Thank you so much for sharing your experience. We’re so pleased to hear you’re already noticing visible improvements and that the darker areas are gradually fading with continued use. Consistency is key with skincare, and it’s wonderful that your dedication is paying off. We can’t wait to hear how your results progress over time. Thanks Facetheory Team
Posted 4 months ago
Anonymous
Verified Buyer
“Product works really well. Noticed a negative difference when I stopped using it so won’t be doing that again!”
Helpful Report
(English) - Posted 5 months ago
Hi, Thank you so much for sharing your experience! We're delighted to hear that the product has been working so well for you and that you've noticed the benefits it brings to your routine. Consistency really can make all the difference, and we're glad it's become such an essential part of your skincare. Thanks Facetheory Team
Posted 4 months ago
Angela G
Verified Buyer
“Hace mucho que no reponen en serum de 10% de Niaminacida y es un esencial en mi rutina”
Helpful Report
(English) - Posted 5 months ago
Hola Angela, Gracias por tu comentario. Sabemos lo importante que es nuestro sérum de Niacinamida al 10% para muchas rutinas de cuidado de la piel y nos alegra informarte que ya está nuevamente disponible en stock. ¡Esperamos que puedas disfrutarlo muy pronto! Facetheory Team
Posted 4 months ago
Margaret M
Verified Buyer
“I’ve extremely super sensitive skin and facetheory unscented products are the only ones I can use on my face and I have tried many a many of products and spent a complete fortune on products that were meant to be for my skin type 🙈, thank you facetheory for saving my skin …..”
Helpful Report
(English) - Posted 5 months ago
Hi Margaret, Thank you so much for sharing your experience with us. We know how challenging it can be to find products that truly work for very sensitive skin, and we’re so glad our unscented range has been a good match for you. It means a lot to hear that Facetheory has helped bring comfort and relief where other products haven’t. We’ll keep working hard to create gentle formulations you can trust. Thanks Facetheory Team
Posted 4 months ago
Cristian A
Verified Buyer
“I’ve tried the vitamin C eye cream and, unfortunately, it was very disappointing. The packaging does not let you dispense the right amount as the moment it touches your skin it becomes a liquidy mess (with an intense scent too and not so pleasant). I did not enjoy the product and would not recommend unless you plan to use your eye cream as a full face moisturiser.”
Helpful Report
(English) - Posted 5 months ago
Hi Cristian, We’re really sorry to hear about your experience with our Vitamin C Eye Cream. We appreciate you letting us know that the texture and dispensing didn’t perform as expected. We’ll share your comments about the packaging and scent with our product team to review further, as this isn’t the experience we want our customers to have. If you’d like, please reach out to us at help@facetheory.com so we can arrange an alternative product that might be a better fit for you and your skin. Thank you again for your honest feedback - it helps us improve. Thanks Facetheory Team
Posted 5 months ago
Karol B
Verified Buyer
“I have purchased many times from Face theory , love all the products.”
Helpful Report
(English) - Posted 5 months ago
Anonym
Verified Buyer
“Sehr gute Ware”
Helpful Report
(English) - Posted 5 months ago
Lesley I
Verified Buyer
“This company never disappoints. Occasionally, I have tried other skincare, but I always go back to FaceTheory. I’m loving their new Retinal range - what a difference to my skin. None of their products have ever made my skin feel uncomfortable and their customer service is excellent. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️”
Helpful Report
(English) - Posted 5 months ago
Ani S
Verified Buyer
“Absolutely amazing product Work from the beginning I’m so happy”
Helpful Report
(English) - Posted 5 months ago
Jennifer C
Verified Buyer
“All the products that I have tried did what it said it would do my skin glows more youthful in appearance”
Helpful Report
(English) - Posted 5 months ago
Hi Jennifer, Thank you so much for your wonderful feedback! We're thrilled to hear that our products have helped your skin glow and achieve a more youthful appearance. Your satisfaction means a lot to us, and we look forward to continuing to support your skincare journey. Thanks Facetheory Team
Posted 5 months ago
Chris O
Verified Buyer
“Faster est un très bon site de cosmétique. Cependant je pense qu’il devrait arrêter de collaborer avec colis privé, j’ai commandé deux articles avec eux et je n’ai jamais été livré. Il devrait utiliser un autre transporteur pour la France. Si Face Theory utiliser un autre transporteur, je le recommanderais volontiers à mon entourage.”
Helpful Report
(English) - Posted 5 months ago
Bonjour Chris, Merci beaucoup pour votre retour et pour vos compliments sur nos produits. Nous sommes navrés d’apprendre que votre expérience de livraison n’a pas été satisfaisante et comprenons parfaitement votre frustration. Votre commentaire concernant notre partenariat avec Colis Privé est bien noté. Nous attachons une grande importance à la qualité de nos services, y compris au moment de la livraison, et nous transmettons régulièrement les retours de nos clients à nos transporteurs. Soyez assuré(e) que votre remarque sera partagée avec notre équipe logistique afin d’améliorer l’expérience de nos clients en France. En attendant, notre service client reste à votre disposition pour vous aider à trouver une solution concernant votre commande non livrée. N’hésitez pas à nous contacter directement afin que nous puissions vous accompagner. Encore merci pour votre confiance et vos suggestions. Nous espérons avoir l’opportunité de vous offrir très bientôt une expérience pleinement satisfaisante. Bien à vous, Facetheory Team
Posted 5 months ago
Giulia D
Verified Buyer
“I love the products but I hate the new packaging.”
Helpful Report
(English) - Posted 5 months ago
Hi Giulia, Thank you so much for sharing your feedback. We’re delighted to hear that you love our products! We’re sorry to learn that the new packaging hasn’t met your expectations. Your input is really valuable to us, and we’ll be sure to pass it along to our team as we continually work to improve both our products and packaging. We truly appreciate your support and hope to keep bringing you products you enjoy. Thanks Facetheory Team
Posted 5 months ago
Facetheory is rated 4.7 based on 37,995 reviews
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