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Facetheory Reviews

4.7 Rating 38,138 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 38,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant product, my skin felt softer and smoother after the 1st day. I really like this product, it really works.”

Helpful Report

(English) - Posted 5 months ago

Hi Deborah, Thank you for your brilliant review! We're pleased to hear the Retinal Supreme MultiCream 0.2% delivered softer, smoother skin after just one day and truly works for you. This rapid improvement highlights the effective, science-backed formula designed for visible hydration and texture refinement from the first use. Thanks Facetheory Team

Posted 5 months ago

“It’s too early to say whether the product will make a difference or not but it was highly recommended for me.”

Helpful Report

(English) - Posted 5 months ago

“Packers didn't arrive”

Helpful Report

(English) - Posted 5 months ago

“Già dopo qualche giorno dalla prima applicazione dei prodotti sono visibili i risultati. Davvero efficace!”

Helpful Report

(English) - Posted 5 months ago

“Ottimi prodotti e servizio clienti cortese e reattivo.”

Helpful Report

(English) - Posted 5 months ago

“J’utilise les produits facetheory depuis de nombreuses années… toujours fan de la marque”

Helpful Report

(English) - Posted 5 months ago

“I love this moisturiser! It feels lovely on the skin once rubbed in and leaves me feeling nice and hydrated.”

Helpful Report

(English) - Posted 5 months ago

“Cela va faire presque un mois que j’ai commandé des produits et je ne les ai toujours pas reçus.”

Helpful Report

(English) - Posted 5 months ago

“I started by using non scented, but it is now reoeatedly out of stock?! Can you please reintroduce it as I have had to use the manarin scented which is not so good for me.”

Helpful Report

(English) - Posted 5 months ago

“Perfect for my dry skin, always leaves my skin feeling hydrated and soft even after all day or after night sleep. Love the products!”

Helpful Report

(English) - Posted 5 months ago

“I loved the exa glow serum however the new bottles seem quite flimsy and harder to use with the pipette than the previous packaging. Also the serum feels a bit watered down than usual so am quite disappointed”

Helpful Report

(English) - Posted 5 months ago

“I will not buy skincare from any other brand. Every product I've purchased from Facetheory has done what it was supposed to do - when does that ever happen? I'm over the moon with how much clearer and healthy-looking my skin is! So impressed with Facetheory. The products are so well-priced; they last for ages and give you real results. 10/10”

Helpful Report

(English) - Posted 5 months ago

“Such luxurious products for such a reasonable price. Love the Vit C products”

Helpful Report

(English) - Posted 5 months ago

“It’s my favourite skincare company by far! Loyal customer for 3y+”

Helpful Report

(English) - Posted 5 months ago

“I am very pleased with my products from Facetheory. Knowing exactly what is in the product is a great help and knowing that you care what goes into them is reassuring. The prices are very reasonable and the containers/ packaging are sustainable. These are the things that matter to me so I am happy to purchase from you.”

Helpful Report

(English) - Posted 5 months ago

Hi Wendy, Thank you so much for sharing your experience. We’re delighted to hear you’re pleased with our products, and that knowing the ingredients and sustainability of our packaging matters to you. We always aim to offer good value while caring for both your skin and the planet. Thanks again for your kind words and for choosing Facetheory. Kind regards, Facetheory Team

Posted 5 months ago

“Unico appunto è tutte le descrizioni solo in inglese .Prodotti ottimi”

Helpful Report

(English) - Posted 5 months ago

“Très bons produits, envoi rapide et soigné”

Helpful Report

(English) - Posted 5 months ago

“I tried the cream for dry skin, but it didn’t moisturize my skin enough”

Helpful Report

(English) - Posted 5 months ago

“Ein Naturprodukt von sehr guter Qualität und eine tägliche Wonne für die Haut.”

Helpful Report

(English) - Posted 5 months ago

“I regularly purchase some of their products. Always happy with my online shopping.”

Helpful Report

(English) - Posted 5 months ago

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Facetheory is rated 4.7 based on 38,138 reviews