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Facetheory Reviews

4.7 Rating 37,992 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 37,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

Facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using Facetheory for a few years now. The products are gentle on my skin and moisturise well. I like the no plastic packaging.”

Helpful Report

(English) - Posted 4 months ago

Hi Rosie, Thanks so much for being with us over the years! We're really glad to hear that our products continue to work gently and keep your skin well moisturised. It’s also lovely to know you appreciate our move away from plastic packaging, sustainability is something we care deeply about. Thanks Facetheory Team

Posted 4 months ago

“Yeah so I stumbled across FaceTheory by accident. I was looking at affordable moisturisers and the packaging looked so sterile, so I thought clearly these people must really trust their product to not spend too much on the way it looks. I navigated the website pretty easily to see what would work for me and I for the oil free moisturiser and the retinol night cream that smells like citrus. Thought I’d chuck it out in a week, but was pleasantly surprised. It actually has greatly improved my skin. It cost quite a bit - according to my purse - and it seemed so small for the value. Bur it’s been over a month of using both everyday Andy here’s over half left in the tube. I’m definitely going to be interested in other things FT could launch because for my skin, their product has fulfilled the base level requirement and then some. Overall, definitely get this if you can. Try one or two products and see how they work. Would greatly appreciate if FT could launch a sunscreen that pairs well with their product.”

Helpful Report

(English) - Posted 4 months ago

Hi, Thank you so much for sharing your experience. We absolutely loved reading this! It’s wonderful to hear that you discovered us by chance and that our products have made such a positive difference to your skin. We completely understand your first impression about the minimalist packaging. We like to keep things simple and focus resources on what matters most: formulas that truly perform. We’re so glad you’re enjoying the Oil-Free Moisturiser and our Retinol Night Cream, and it’s great to know they’ve lasted well with everyday use. Your feedback about wanting a sunscreen to complement the range is a fantastic suggestion and something we’ll be sure to share with our product development team. Thank you again for your kind words and for being part of the Facetheory community. We can’t wait for you to explore more from our collection. Thanks Facetheory Team

Posted 4 months ago

“J'achète tous mes produits chez Facetheory.”

Helpful Report

(English) - Posted 4 months ago

Bonjour Caroline, Merci beaucoup pour votre fidélité ! Nous sommes ravis que vous choisissiez Facetheory pour vos soins quotidiens. Votre confiance nous encourage à continuer à créer des formules efficaces et respectueuses de la peau. Facetheory Team

Posted 4 months ago

“I just love it.can see the difference.”

Helpful Report

(English) - Posted 4 months ago

Hi, Thank you so much! We're delighted to hear you’re seeing a difference — that’s exactly what we love to hear. Thanks Facetheory Team

Posted 4 months ago

“The product are showing results within 2 weeks of use The oil is so light on skin, and the eye cream is helping reduce dark circles. I use almost all products; from face wash to moisturiser”

Facetheory 5 star review on 12th October 2025

Helpful Report

(English) - Posted 4 months ago

Hi Sonal, Thank you so much for sharing your experience! We're thrilled to hear you're seeing visible results so quickly and enjoying how lightweight the oil feels. It’s great to know our products are working together in your routine—from cleanser to moisturiser—to give you the results you’re looking for. Thanks Facetheory Team

Posted 4 months ago

“Love this cleanser but really hate the packaging. I preferred the original jar. My last two tubes of this cleanser both cracked and had to bin them as the product was leaking and the cleanser was discoloured due to the packaging. Off putting to say the least! Bring back the jar !!”

Helpful Report

(English) - Posted 4 months ago

Hi Ann-Marie, Thank you so much for sharing your feedback. We're really glad to hear you love the cleanser itself, though we’re truly sorry the new packaging hasn’t held up as expected. That’s not the experience we want for our customers, and your note about the cracking and discolouration is really helpful for our team. We’re already looking into ways to improve both the packaging and overall product experience, so your comments are perfectly timed. We completely understand why you preferred the original jar, and we’ll be sure to share your thoughts with our packaging developers. If your most recent product was affected, please reach out to our support team so we can make it right for you. Thanks Facetheory Team

Posted 4 months ago

“I've used Facetheory products for a few years and really do feel that they have made a difference. As an older lady, my skin is more supple, glowing and looks smoother. The fine lines are being kept at bay for sure.”

Helpful Report

(English) - Posted 4 months ago

Hi, Thank you so much for sharing your experience and for being part of our Facetheory community over the years. We're delighted to hear that your skin feels more supple and glowing, and that you're seeing those lovely improvements in smoothness and fine lines. It means a lot to know our formulations are supporting your skin’s natural radiance - thank you for your trust and continued support! Thanks Facetheory Team

Posted 4 months ago

“Good ingredients Natural uplifting fragrance that actually helps skin (not just a smell) Good results would like non comedonc version of cera quench and an spf option on that new product as well for those of us with mature but scenic skin Thank you You’re the one 1️⃣ depend on People have remarked about my skin How much better it looks Thanks for doing what you do Greatly appreciated!”

Helpful Report

(English) - Posted 4 months ago

Hi, Thank you so much for your thoughtful review! We’re pleased to hear that you’re enjoying the ingredients and natural essential oils we use as fragrance — and even more that others are noticing the difference in your skin. Your feedback about creating a non-comedogenic and SPF version of Cera Quench is extremely helpful, especially for mature, breakout-prone skin. We’ll be sure to share this with our formulation team. We truly appreciate your kind words and continued trust in what we do! Thanks Facetheory Team Thanks Facetheory Team

Posted 4 months ago

“I’ve tried many azelaic acid products with little to no results, but Facetheory’s Blemicalm Azelaic Acid 10% Clarifying Serum truly works. I started using it during pregnancy when my acne treatment options were limited, and halfway through the 30ml bottle I saw a huge improvement — breakouts stopped forming overnight, and even old, stubborn blemishes began fading fast. My skin looks clearer than it has in years, and now my husband uses it too! Please come back to Canada, I have to stock up every time I visit the US!”

Helpful Report

(English) - Posted 4 months ago

Hi, We're delighted to hear that Blemicalm has made such a difference for your skin — especially during pregnancy when options can be limited. It’s wonderful that it’s worked so well for both you and your husband! We truly appreciate your loyalty and will share your wish to see Facetheory shipping to Canada again. Our team is actively working on finding a reliable way to ship there soon, and we hope to make it easier for you to restock in the future. Thank you so much for your continued support! Thanks Facetheory Team

Posted 4 months ago

“I love that all the ingredients are so good and none pore clogging! I will absolutely buy more products.”

Helpful Report

(English) - Posted 4 months ago

Hi Kateryna, Thank you so much for your kind words! We're really happy to hear you appreciate our ingredient choices and that your skin is responding well. It means a lot that you trust us with your skincare, and we can’t wait for you to explore more of our range! Thanks Facetheory Team

Posted 4 months ago

“J'apprécie beaucoup la texture du produit. Le retinal est un produit qui donne des resultats a long terme mais je vois deja la difference apres 2 semaines. Je recommande mais il ne faut pas l'utiliser tous les jours car c'est tres fort”

Helpful Report

(English) - Posted 4 months ago

Bonjour Quentin, Merci beaucoup pour votre retour ! Nous sommes ravis que la texture vous plaise et que vous constatiez déjà des résultats en si peu de temps. Vous avez tout à fait raison : le retinal est un actif puissant, et il est préférable de commencer en espaçant les applications pour que la peau s’y habitue en douceur. Merci encore pour votre recommandation. Facetheory Team

Posted 4 months ago

“Love this product. Leaves my face feeling smooth and lovely.”

Helpful Report

(English) - Posted 4 months ago

Hi, Thank you so much for your kind words! We're delighted to hear that you love the product and that it leaves your skin feeling smooth and lovely. Your feedback means a lot to us! Thanks Facetheory Team

Posted 4 months ago

“Really satisfied after years of strugling with finding the right skin care for my sensitive olive skin.”

Helpful Report

(English) - Posted 4 months ago

Hi, We’re so glad to hear our products have worked well for your sensitive olive skin after such a long search! Thank you for sharing your experience — it means a lot to know we’ve helped you find a routine that truly suits your skin. Thanks Facetheory Team

Posted 4 months ago

“So far I have been very pleased with the products. I have sensitive skin that gets quickly affected by weather, heating, and aggressive products. I've had no reactions and my skin has felt comfortable and hydrated. I have high hopes for the winter using these, which is the ultimate skin care test for me. The shipment was quick, they arrived in 2 days.”

Helpful Report

(English) - Posted 4 months ago

Hi, Thanks so much for your thoughtful review! We're really happy to hear your skin feels comfortable and hydrated — especially knowing how sensitive it can be to environmental changes. It’s also great to hear that your order arrived so quickly too! We hope your products continue to keep your skin calm and nourished through the winter months, and we’d love to hear how they perform for you during the season. Thanks Facetheory Team

Posted 4 months ago

“Love the product”

Helpful Report

(English) - Posted 4 months ago

Hi Andrew, Thank you so much for your 5-star review! We’re happy you had a great experience with Facetheory and truly appreciate your support. Thanks Facetheory Team

Posted 4 months ago

“Good service , fast delivery and a product works well for me .”

Helpful Report

(English) - Posted 4 months ago

Hi Jacqueline Thank you for sharing your feedback! We’re so pleased to hear you received your order quickly and that the product is working well for you. Your satisfaction means a lot to us, and we look forward to helping with future skincare needs. Thanks Facetheory Team

Posted 4 months ago

“Fantastic product!”

Helpful Report

(English) - Posted 4 months ago

Hi Femi, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had a great experience with us and truly appreciate you taking the time to share your feedback. Your support means a lot to our team, and we look forward to continuing to provide you with products and service you’ll love. Thanks Facetheory Team

Posted 4 months ago

“Quick delivery. Products deliver results.”

Helpful Report

(English) - Posted 4 months ago

Hi Sallie, Thank you for your feedback! We’re so pleased to hear that your order arrived quickly and that you’re seeing great results from our products. Your satisfaction means a lot to us and we look forward to helping you continue your skincare journey. Thanks Facetheory Team

Posted 4 months ago

“Me encantan sus productos, sus cremas dejan mi piel muy luminosa e hidratada, estoy muy contenta. Pero no me gustan demasiado sus envases, se rompen fácilmente y el metal....”

Helpful Report

(English) - Posted 4 months ago

Hola Diana, Gracias por compartir tu experiencia con nosotros. Nos alegra mucho saber que nuestras cremas han dejado tu piel luminosa e hidratada y que estés tan contenta con los resultados. Entendemos tu preocupación sobre los envases y lamentamos que no hayan cumplido con tus expectativas. Actualmente estamos trabajando en mejoras para que sean más resistentes y funcionales, manteniendo nuestro compromiso con la sostenibilidad. Agradecemos tu comentario, ya que nos ayuda a seguir mejorando tanto nuestros productos como su presentación. Facetheory Team

Posted 4 months ago

“Great. Great. Great”

Helpful Report

(English) - Posted 4 months ago

Hi Kathy, Thank you so much for your kind words! We’re thrilled to hear you’re happy with your experience and truly appreciate you taking the time to share your feedback. Thanks Facetheory Team

Posted 4 months ago

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Facetheory is rated 4.7 based on 37,992 reviews