Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,831 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve always loved Facetheory products and their service is impeccable. For someone that has sensitive skin with rosacea, I feel very catered towards with their range and even when I’ve had issues, the service is nothing short of attentive. I would 100% recommend facetheory to anyone who is looking to start their skincare journey!”

Helpful Report

(English) - Posted 5 months ago

“Good products , easy to order and good price too”

Helpful Report

(English) - Posted 5 months ago

“Every product I buy from Facetheory works SO well. My entire skin care routine is facetheory bar one product, and after being consistent with it for about a year I get so many compliments on how glowy my skin is!”

Helpful Report

(English) - Posted 5 months ago

“Lovely moisturizer, my skin feels gorgeous in the morning, I love the subtle lavender fragrance, this is part of my highly routine now, looking forward to trying other products”

Helpful Report

(English) - Posted 5 months ago

“Easy to order and products arrived quickly. FaceTheory aligns with my own personal values of only using ethically and sustainably made products. They're never tested in animals, made in the UK (reducing miles travelled), and no plastic packaging (that I've come across) - so many positive reasons to use this brand! I have only been using FaceTheory products for a week or two, and am happy with the results so far 😊”

Helpful Report

(English) - Posted 5 months ago

“At 63 years old the Vit C cleanser and Polypeptide are the best products ever and I’ll order forever. They’ve plumped my skin and give a beautiful glow.”

Helpful Report

(English) - Posted 5 months ago

“Initially I waa using this product and was pleased with the results. Until one day, tables turned, and whenever using this product, even if I place on my skin for a few seconds or minutes, it leaves my skin Red Inflamed Itchy sore and bumpy and flaky! What more can i say. It takes upto ONE MONTH following that for my skin to be treated with barrier creams and moisturisers for my skin to return to normal. And this continues to happen whenever I attempt to use the product. I brought 2 aswell. Id like a refund or compensation!!”

Helpful Report

Posted 5 months ago

Hi, Thank you for sharing your experience with Clarifying Cleanser C2. We're sorry to hear about the discomfort you've encountered. The symptoms you describe—redness, inflammation, itchiness, soreness, bumps, and flakiness—can be very distressing, and we understand your frustration. Clarifying Cleanser C2 contains a blend of exfoliating acids, including glycolic acid, lactic acid (AHAs), and salicylic acid (BHA), which are effective for oily and blemish-prone skin but can sometimes cause irritation, especially in sensitive skin types or if the skin barrier is compromised. These ingredients work by exfoliating the skin and promoting cell turnover, but overuse or combining them with other active products (like retinoids, vitamin C, or other exfoliants) can increase the risk of irritation. There are several factors that could contribute to your reaction: Over-exfoliation: Using multiple exfoliating products or using this cleanser too frequently can weaken the skin barrier and lead to the symptoms you described. Combination with other actives: Other products in your routine, especially those containing acids, retinoids, or benzoyl peroxide, may amplify irritation when used alongside this cleanser. Individual sensitivity: Some people are more sensitive to certain ingredients, such as glycolic acid, lactic acid, or even essential oils and preservatives, which can trigger contact dermatitis or irritation. Delayed onset: Sometimes, irritation can develop after repeated use, even if the product was initially well-tolerated. If you experience persistent irritation, it’s best to discontinue use and allow your skin to recover with gentle barrier creams and moisturisers, as you’ve done. Please reach out to our customer service team for further assistance. Thanks Facetheory Team

Posted 5 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 5 months ago

“Ordered my regular products in time for going away but didn't receive them. I emailed FaceTheory and Jade replied back almost instantly.....gave me the option of refund or sending the order. I explained I needed the products as I have sensitive skin and only use Facetheory products. The order was processed, and shipped within a matter of hours, and I received my products on time. Thank you Jade!”

Helpful Report

(English) - Posted 5 months ago

“Für mich funktionieren die Cremes leider nicht besonders. Ich habe sehr trockene Haut und habe entsprechend ausgewählt, aber die Produkte helfen nicht und die Haut spannt trotzdem.”

Helpful Report

(English) - Posted 5 months ago

Hi Andrea, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit unserer HydraSerene Night Cream und dem Glow-C Daily Moisturiser SPF 30 zu teilen. Es tut uns leid zu hören, dass die Cremes Ihre trockene Haut nicht ausreichend pflegen und Sie weiterhin Spannungsgefühle verspüren. Wir wissen, wie wichtig es ist, dass Pflegeprodukte optimal auf individuelle Hautbedürfnisse abgestimmt sind. Gerne beraten wir Sie persönlich, um gemeinsam eine passende Lösung für Ihre Haut zu finden. Möglicherweise eignen sich reichhaltigere Produkte aus unserem Sortiment besser für Sie. Unser Kundenservice steht Ihnen jederzeit zur Verfügung, um Alternativen zu empfehlen oder weitere Fragen zu beantworten. Wir danken Ihnen für Ihr ehrliches Feedback – es hilft uns, unsere Produkte und unseren Service stetig zu verbessern. Facetheory Team

Posted 5 months ago

“Terminé la brillance de la peau grasse mais vive le glow !!!”

Helpful Report

(English) - Posted 5 months ago

“I ordered the Retinal and the face mist - love the retinal serum but the face mist comes out far too wet when all you want is to mist it. Toners do not normally come in spray bottles therefore this should be more of a mist the fact that it is in a spary bottle. Thanks Tessa Fortescue”

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(English) - Posted 5 months ago

“Parfait, j'adore ces produits ils ont vraiment efficaces pour ma peau je peux plus m'en passer .... Ayant déjà essayer plein de gamme pharmaceutiques , je n'ai rien trouver de pareil. très bon rapport qualité prix”

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(English) - Posted 5 months ago

“Products are good; but haven't seen any visible results till yet. I am using it since last years.”

Helpful Report

(English) - Posted 5 months ago

“Los productos funcionan perfectamente para lo indicado con el uso regular. Los precios son razonables. En general buena relación de calidad y precio. Nunca he tenido problemas con el envío, el tiempo de entrega ha sido normal, productos bien empaquetados.”

Helpful Report

(English) - Posted 5 months ago

“I have a form of stress related facial skin redness that started about two years ago when I suffered a bereavement. Facetheiry Porebright Tefining serum keeps it away effectively.”

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(English) - Posted 5 months ago

“Serum a la vitamine très concentré”

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(English) - Posted 5 months ago

“I absolutely love these products and am amazed with the results!”

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(English) - Posted 5 months ago

“I love this product! I can tell a difference in my skin tone if I stop using it! Facetheory, thank you for making this product!”

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(English) - Posted 5 months ago

“One of the best moisturisers I’ve ever used! The quality of this product is outstanding—it leaves my skin feeling amazing and never causes any irritation. My skin feels noticeably healthier, and I have no plans to switch to anything else. This is a product for life! I would absolutely recommend it; it does exactly what it promises”

Helpful Report

(English) - Posted 5 months ago

Facetheory is rated 4.7 based on 37,831 reviews