Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,138 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products - especially the SPF moisturiser. Not keen though on the packaging in tubes- the glass jars were much better.”

Helpful Report

(English) - Posted 6 months ago

“Like all Facetheory products: 10/10 .”

Helpful Report

(English) - Posted 6 months ago

“We love the FaceTheory products, and so could not resist their sale opportunities! All was very straighforward in the ordering process, and all the communication from FT. Their customer service is brilliant. The Post Office lost our delivery. The wonderfully helpful staff at FT responded incredibly quickly, and had a replacement order sent out straight away, and received super fast. They couldn't have been nicer about everything. A pleasure to deal with. Thank you Facetheory”

Helpful Report

(English) - Posted 6 months ago

“Prodotti eccezionali! È quasi l’unica marca ad avere un detergente viso al glicolico, che lascia la pelle rinnovata e visibilmente più chiara. Sono molto soddisfatta. Grazie!”

Helpful Report

(English) - Posted 6 months ago

“Love the eye cream”

Helpful Report

(English) - Posted 6 months ago

Hi Talitha, Thank you for your lovely review of our Peptide Firming Eye Cream! We're thrilled to hear you're loving it. Your feedback means the world to the Facetheory team, kind words like yours inspire us to keep formulating effective, gentle skincare. Thanks Facetheory Team

Posted 5 months ago

“Die Produkte bekommen meiner Haut sehr gut, bin älter , gute Verträglichkeit, guter Schutz gegen Kälte , sehr angenehm auf der haut , Gesicht, dezenter Duft , guter Preis!”

Helpful Report

(English) - Posted 6 months ago

Hallo, Vielen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass unsere Produkte Ihrer reifen Haut so gut bekommen, hervorragend verträglich sind und zuverlässigen Schutz vor Kälte bieten. Wir schätzen besonders, dass sie sich angenehm auftragen, einen dezenten Duft haben und ein gutes Preis-Leistungs-Verhältnis bieten, genau das, was wir bei Facetheory anstreben. Ihre Rückmeldung motiviert unser Team; wir freuen uns auf Ihre nächsten Bestellungen! MfG Facetheory Team

Posted 5 months ago

“Produits au top et service client tes réactif! Merci”

Helpful Report

(English) - Posted 6 months ago

Bonjour Sabah, Merci beaucoup pour votre gentil avis ! Nous sommes ravis que nos produits vous plaisent et que notre service client soit à la hauteur de vos attentes. Votre soutien motive toute l'équipe Facetheory, à bientôt pour de nouvelles découvertes ! Facetheory Team

Posted 5 months ago

“I like the products . However I would prefer the jars . I have atheritis in my fingers, I find the little caps fiddly.”

Helpful Report

(English) - Posted 6 months ago

Hi Clare, Thank you so much for your feedback. We’re really glad you like our products. We completely understand that the smaller caps can be difficult to handle, especially with arthritis. We truly appreciate you sharing this with us and will pass your comments on to our product development team as accessibility and ease of use are important to us. Thanks Facetheory Team

Posted 5 months ago

“Love your products don't really like the metal tubes as cant get last bit of product out not to worry I've got mature skin age 70 but find your products are good they are not greasy skin feels lovely after cleansing then using moisturiser I've been using your products for about 10 years or more courtesy of my son as he wears by face theory too thanks .”

Helpful Report

(English) - Posted 6 months ago

Hi Paula, Thank you for your lovely review and for being a loyal FaceTheory customer for over 10 years! We're thrilled to hear our products suit your mature skin so well, leaving it feeling lovely and non-greasy after cleansing and moisturising. We completely understand your frustration with the metal tubes making it hard to get the last bit of product out, and we're sorry for the inconvenience this causes. Your feedback is invaluable, and our team is actively reviewing packaging options based on comments like yours to improve ease of use while maintaining sustainability. It's wonderful that your son shares your enthusiasm for our products too, we truly appreciate your continued support. Thanks Facetheory Team

Posted 5 months ago

“I love FT products, especially their peptides and bakuchiol. The company provides excellent service and impressively fast delivery.”

Helpful Report

(English) - Posted 6 months ago

Hi Olha, Thank you so much for your wonderful review and love for our peptides and bakuchiol products! We're thrilled to hear they deliver the firming, collagen-boosting results you enjoy, alongside our fast delivery and excellent service. Your kind words mean the world to the FaceTheory team and inspire us to keep formulating effective skincare. Thanks Facetheory Team

Posted 5 months ago

“Very happy with the prompt service and quality of products”

Helpful Report

(English) - Posted 6 months ago

Hi Alison, Thank you so much for your kind words! We're thrilled to hear you're happy with both our service and the quality of our products. Your feedback means a lot to us, and we look forward to seeing you again soon! Facetheory Team

Posted 5 months ago

“Loving the products I’ve used so far. The Retinal bundle was so good and prompted me to buy the full sized bottles. Finally, I’ve found something that works. I also love the Hydra serene night cream. Beautiful consistency and feels lovely on my skin. Will always be a Facetheory fan.”

Helpful Report

(English) - Posted 6 months ago

Hi, Thank you so much for your wonderful feedback! We're over the moon that our Retinal bundle delivered such great results and prompted you to grab the full sizes, it's the best compliment we could ask for. The HydraSerene Night Cream sounds like a perfect match for you too, with its lovely texture and hydration. We'll always cherish fans like you who help spread the word! Thanks Facetheory Team

Posted 5 months ago

“Facetheory was recommended to me by Gemini/AI when I asked for a substitution of a very expensive eye cream I received once as a sample from a beauty box. I trusted that the ingredients on the Facetheory eye cream would be great so I started a subscription. I haven't used the cream ling enough but so far I like it,although I would suggest a different packaging,just because when opening the first few times, a lot comes out of the tube.”

Helpful Report

(English) - Posted 6 months ago

Hi Ana, Thank you for your review. We're delighted that Gemini recommended our eye cream as a great alternative and that you're enjoying it so far through your subscription. We appreciate your suggestion on the packaging, as too much product dispensing on initial squeezes is frustrating. We are already looking to improve the packaging to provide a better experience with the product. Your input directly shapes our ongoing packaging reviews to better serve customers like you. Thanks Facetheory Team

Posted 5 months ago

““I absolutely love this serum — it’s one of the few products that genuinely makes a difference to my skin. It keeps my pores looking smaller and helps control my breakouts. Every time I stop using it, the spots come back, so it’s definitely become a staple in my routine. I also want to highlight Facetheory’s amazing customer service. When my original parcel didn’t arrive, they responded quickly and offered a refund or a replacement without any hassle. They sent out a new one straight away. Such a reliable brand.””

Helpful Report

(English) - Posted 6 months ago

Hi Tarana, Thank you for your glowing review of our Porebright Niacinamide 20% Refining Serum! We're overjoyed to hear it keeps your pores looking smaller and breakouts under control—its potent 20% niacinamide and azelaic acid are formulated to regulate oil, strengthen the barrier, and deliver those lasting results you noticed when you stopped using it. It means everything that it's become a staple in your routine, proving its efficacy for skin like yours. We also truly appreciate your shoutout to our customer service team, resolving your parcel issue with a quick replacement is exactly what we strive for every time. Thanks Facetheory Team

Posted 5 months ago

“The items I ordered came right in time and your products have been good for my skin that’s why I keep coming back. The only challenge I have with your product is the Cere Night Rejuvenating Night oil which I ordered previously. I have been unable to use for more than 5 times because it dries out my face whenever I use it. I don’t know what to do about it. Overall, I have seen a transformation on my skin since I started using your products except the CeraNight Rejuvenatinating Night Oil.”

Helpful Report

(English) - Posted 6 months ago

Hi Anthonia Thank you for your lovely review and for being a loyal customer. We're happy to hear our products have transformed your skin and that deliveries arrive promptly. We're sorry to learn the CeraNight Rejuvenating Night Oil has been drying out your face after just a few uses, despite its nourishing blend of rosehip, sweet almond, marula, and cranberry seed oils designed for overnight hydration. This lightweight, unfragranced oil is typically suitable for all skin types, including dry skin, and works best as the final step in your nighttime routine to seal in moisture from serums or creams. Drying can sometimes occur if applied to damp skin without a moisturizer underneath, or if environmental factors like low humidity affect absorption. Pairing it with a richer cream like HydraSerene may help. Please discontinue use if dryness persists. If you have any further questions, contact our customer service team. Thanks Facetheory Team

Posted 5 months ago

“Great products, great value!”

Helpful Report

(English) - Posted 6 months ago

Hi Jan, Thank you so much for your kind words! We're thrilled to hear you’re happy with our products and find them great value. Your support means a lot to us! Facetheory Team

Posted 5 months ago

“Their Vitamin C serum is simply amazing - recommended to many! And their follow up support is how all brand should be.”

Helpful Report

Posted 6 months ago

Hi Danielle, Thank you so much for your glowing review of our Vitamin C serum and for recommending it to so many others! We're thrilled to hear it's delivering amazing results for you, and your praise for our follow-up support truly motivates the team to keep setting the standard high. Your kind words mean the world. Thank you for being part of the Facetheory community! Facetheory Team

Posted 5 months ago

“The best product I've found for my severe acne so far.”

Helpful Report

(English) - Posted 6 months ago

Hi Michelle, Thank you so much for sharing your experience! We're thrilled to hear that Supergel has been helping with your acne. It’s formulated especially to hydrate without clogging pores, so it’s wonderful to know it’s made a real difference for you. We really appreciate you taking the time to share your results. Thanks Facetheory Team

Posted 6 months ago

“I love Face Theory, especially the Peptide Eye Cream which I gently pat around the Eye bone top and underneath. It stops sagging and eye bags. I have just tried Ectoin Barrier Build Milk putting it over my moisturiser to stop the tightness in my skin. I have very dry skin and am in my late 70s.”

Helpful Report

(English) - Posted 6 months ago

Hi Crystina, Thank you so much for your lovely review! We’re delighted to hear that the Peptide Eye Cream has been helping to keep your skin feeling firm and refreshed. It’s wonderful that you’ve added Ectoin Barrier Build Milk to your routine too. It’s a fantastic choice for helping to lock in moisture and ease any tightness, especially for dry skin. We’re so happy you’re enjoying your Facetheory products and truly appreciate you sharing your experience with us. Thanks Facetheory Team

Posted 6 months ago

“Die Lieferung kam leider in einem völlig verbeultem Paket und der Inhalt, die Tuben, waren dementsprechend deformiert. Leider konnte ich davon nichts mehr verschenken. Sehr schade, bin enttäuscht.”

Helpful Report

(English) - Posted 6 months ago

Hallo, es tut uns sehr leid zu hören, dass Ihre Bestellung in einem beschädigten Zustand bei Ihnen angekommen ist und Sie die Produkte daher nicht verschenken konnten. Das entspricht natürlich nicht unserem Qualitätsanspruch. Bitte senden Sie uns ein Foto des beschädigten Pakets und der deformierten Tuben an help@facetheory.com, damit wir den Vorfall prüfen und Ihnen schnellstmöglich eine passende Lösung anbieten können. Vielen Dank für Ihr Verständnis und Ihre Geduld – wir kümmern uns darum! Mit freundlichen Grüßen Ihr Facetheory-Team

Posted 6 months ago

Facetheory is rated 4.7 based on 38,138 reviews