Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,142 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to replace my face cloths and decided to source an ethical and environmentally conscious product. I’m really pleased with the quality and would certainly recommend.”

Helpful Report

(English) - Posted 1 year ago

“The Face theory SPF30 is easy to use smooths into the skin nicely and does not leave a white film behind. Good for sensitive skin.”

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(English) - Posted 1 year ago

“Sto usando il prodotto da poco quindi i risultati non sono decisivi ma sono molto soddisfatta dell’acquisto 😍😍😍”

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(English) - Posted 1 year ago

“Love all Facetheory products. Have used them for years now and I am very happy.”

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(English) - Posted 1 year ago

“Great product but only 4 stars because I prefer their old packaging! So hard to get it all out of the new packaging and doesn’t last me as long :(”

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(English) - Posted 1 year ago

“I don’t like the new packaging and the night cream is nothing like the old product. I may have picked one that didn’t have any smell but it isn’t very pleasant. The old night cream was brilliant. Sorry guys this doesn’t work for me.”

Helpful Report

(English) - Posted 1 year ago

Hi Rachel, Thank you for your honest feedback regarding our new packaging and night cream. We are sorry to hear that the Peptide Firming Night Cream did not meet your expectations and that you do not find the new product to be as good as in the previous packaging. We will pass on your feedback on to our product development team. It is important to us that our customers are happy with what they receive and we will continue to evaluate your comments. If you have any further suggestions or would like to discuss your experience further, please do not hesitate to contact us at help@facetheory.com. Your satisfaction is our priority. Thank you again for your honesty. Thanks Facetheory Team

Posted 1 year ago

“Still hasn’t arrived”

Helpful Report

(English) - Posted 1 year ago

Hi Holly, Thank you for reaching out and sharing your concern about your order. We completely understand how frustrating it can be to wait for a delivery. While we strive to ensure timely shipping, various factors can occasionally affect delivery times. Your order has been cleared by customs yesterday and we would expect to be delivered in the next few days. If you need further assistance or have any specific questions, please don’t hesitate to contact our customer service team at help@facetheory.com. We're here to help! Thanks again for your feedback. Best regards, Facetheory Team

Posted 1 year ago

“I really like these products. Only wish they didn’t get rid of the tiny glass jars that some facial lotions use to come in. The quality of the product was better in glass.”

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(English) - Posted 1 year ago

“I am very impressed with the quality of products in my facetheory order. I've got sensitive skin, but have had no reactions thus far. I really enjoy the gel moisturiser and the regenacalm serum. I'm going to give a couple of weeks to adequately review the peptide eye cream. I've got two retinol serums as well and am currently started on the lower percentage one. I'm very relieved to have experienced no reaction to this. I've had some severe reactions in the past that needed intervention. Delivery was swift and the prices on sale were good.”

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(English) - Posted 1 year ago

“I love this company, excellent products and prices”

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(English) - Posted 1 year ago

“Very happy with the products I have purchased from Facetheory Have started using small amounts at first and it certainly working on problematic areas. Skin has less blemishes and scars and pigmentation less noticeable Also I must add that customer service have been superb in answering questions on their products thus helping me chose what’s best for my skin Lastly service and delivery excellent”

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(English) - Posted 1 year ago

“Lovely and soft,fast service”

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(English) - Posted 1 year ago

“I love getting my skin care products from face theory. I have been using anti winkle creams since I was I my mid 20s and these are the best. I use the vitamin c cleanser and spf 30 face cream I also use the night cream from facetheory as well. I won’t use anything else”

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(English) - Posted 1 year ago

“Tolle Produkte, für meine empfindliche Haut genau das richtige, vertrage bisher alle Produkte, auch über längere Zeit. Absolut empfehlenswert, zwar nicht ganz günstig aber jeden Cent wert.”

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(English) - Posted 1 year ago

“Enjoying it”

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(English) - Posted 1 year ago

“I bought FaceTheory products in 2020 for the first time. At that time I already loved the results and was very happy. I’m buying again for a second time, and I’m happy that it still works amazing on my skin. Definitely I’ll buy again many times because it’s one of the few brands that I actually see a difference on my skin. The new packaging is pretty nice, but I only didn’t like so much the cleanser packaging - I think the previous glass container was more practical.”

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(English) - Posted 1 year ago

“Great customer service. Use FT products all the time. When trying new products if don't like them they refund.”

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(English) - Posted 1 year ago

“Very good service. Sale assistance give me advice about siutable cream for my skin .”

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(English) - Posted 1 year ago

“Bonjour, Les produits sont très bien. Mais le délai de livraison n'était pas celui annoncé : 3 semaines !”

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(English) - Posted 1 year ago

“Love the product. Dislike the tubes(and associated grey slime) si sadly will not be buying again.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,142 reviews