Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good products. You have to experience a little which products fit best with your skin but they are excellent using little bits… Nice and hygienic new packaging ! Happy having discovered Facetheory ca. 1 year ago”

Helpful Report

(English) - Posted 1 year ago

“Juste Parfait !”

Helpful Report

(French) - Posted 1 year ago

“Toujours satisfaite des produits de très bonne qualité”

Helpful Report

(French) - Posted 1 year ago

“The new packaging has made this product go from one of the best products to a product where you feel like you are contaminating your face.”

Helpful Report

Posted 1 year ago

“Azelaic acxid serum iz light weight and helped with rosacei big red papules. Just have to be patient and persistent”

Helpful Report

(English) - Posted 1 year ago

“J’ai la peau mixte à grasse et j’ai acheté cet crème qui paraissait convenir aux peaux huileuses afin de contrôler mon excès de sébum ( comme celle-ci est un gel et non une crème ) Finalement je ne vois pas de changements et au début de l’utilisation ma peau a même très mal réagi à la composition du produit ( voir photo ). De plus, le gel colle et ne laisse pas un fini agréable sur ma peau. Quand je me maquille par dessus cela peluche … Je ne suis malheureusement pas satisfaite de la crème.”

Helpful Report

(French) - Posted 1 year ago

“I’ve been using Facetheory products for around three years now (Porebright N10 is my holy grail product). I love the simple, clean ingredients and the options for sensitive skin.”

Helpful Report

(English) - Posted 1 year ago

“Have been using exclusively facetheory for over 4 years and I would never change! Incredible products for oily skin. My faves are the clarifying and Vitamin C cleansers, any moisturiser, the eye cream.”

Helpful Report

(English) - Posted 1 year ago

“I’m very happy with both online shopping experiences I’ve had with Facetheory. Postage has been quick to Australia and communication is excellent! I was so happy with the results from using Azelaic Acid on my 67 year old face that I purchased 2 more bottles on sale! I can definitely see a lessening of age spots on my face over the past 3 months of continuous use.”

Helpful Report

(English) - Posted 1 year ago

“Facetheory product made my skin glow”

Helpful Report

(English) - Posted 1 year ago

“Excellent”

Helpful Report

(English) - Posted 1 year ago

“this stuff leaves my skin so glowy and hydrated. love how it looks on its own or under makeup. the perfect item for the face or any dry areas on the skin. highly recommend !!”

Helpful Report

(English) - Posted 1 year ago

“Bonjour, J'ai du mal à mettre une note, car je crois en vos produits, malheureusement, j'ai boen l'impression que certaines ne me conviennent pas ou plus. Les derniers produits : rétinol 3% et vitamine C 30% m'ont beaucoup déçu: peau hypersensible et visage plus que luisant depuis leur utilisation J'ai insisté pour les utiliser au moins 1 mois avant de donner mon avis. Je pourrais vous les renvoyer. J'espère pouvoir être remboursée comme promis. En vous remerciant néanmoins pour la qualité de vos produits Bien à vous Nadège KWANYOUMA”

Helpful Report

Posted 1 year ago

“I was introduced to Facetheory products by a work colleague about three years ago and have been using them ever since. I have nothing but praise for the serums and creams and am delighted with the way my skin looks. I live in the States but was born in Scotland and am happy to support a small company as opposed to the big multinationals. I hope Facetheory continues to thrive and sees an expanding customer base.”

Helpful Report

(English) - Posted 1 year ago

“Great skincare at affordable prices. Love the clean ingredients and efficacy!”

Helpful Report

(English) - Posted 1 year ago

“Sehr gute Produkte”

Helpful Report

Posted 1 year ago

“Prodotti meravigliosi!”

Helpful Report

Posted 1 year ago

“Love the way vitamin C cleanser makes my skin feel so clean and soft!”

Helpful Report

(English) - Posted 1 year ago

“Je préférerais, et de loin, la présentation précédente, mais j’attends de voir à l’usage.”

Helpful Report

Posted 1 year ago

Bonjour Christine, Merci d'avoir partagé vos impressions avec nous ! Nous apprécions vos commentaires concernant notre nouvel emballage. Nous comprenons que les changements peuvent nécessiter un certain ajustement et nous apprécions votre point de vue en tant que client fidèle. Si vous avez des questions ou des préoccupations, veuillez contacter notre équipe du service client à l'adresse help@facetheory.com. Facetheory Team

Posted 1 year ago

“Excellent pure and effective products with excellent packaging !”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews