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Facetheory Reviews

4.7 Rating 37,840 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 37,840 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

Facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn’t break me out but didn’t make my skin any better either”

Helpful Report

(English) - Posted 8 months ago

“Amazing and great quality products!”

Helpful Report

(English) - Posted 8 months ago

“After 3 days of small amount of use my skin got extremely dry... i have a mix skin type and i ve never seen my skin that dry.. My nose and my cheeks started to peel..i took me 2 weeks to bring it back to normal..”

Helpful Report

(English) - Posted 8 months ago

Hi Azade, Thank you for providing your feedback. I'm sorry that the product didn't meet your expectations. Our returns policy gives you peace of mind when trying Facetheory. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 8 months ago

“I love this vegan & cruelty-free brand so much! 🌱 Their products work perfectly! 💚”

Helpful Report

(English) - Posted 8 months ago

“Have been using Facetheory products for the last few years and still very happy with them. Amazing products at a very reasonable price point. I recently replenished some items I had finished and still great quality products at the same competitive price. Some amazing smelling products in my collection. Definitely recommend.”

Helpful Report

(English) - Posted 8 months ago

“This is the first sun protection cream I have used that hasn’t caused my skin to breakout. It’s light, non-greasy and has a lovely orange smell.”

Helpful Report

(English) - Posted 8 months ago

“I am a long term customer and I absolutely love the products. They really do work and the quality is amazing!”

Helpful Report

(English) - Posted 8 months ago

“I bought a range of facetheory and I have to say they are the best products I’ve ever used, my skin is smooth and soft and people have commented on it .”

Helpful Report

(English) - Posted 8 months ago

“Very disappointed, since I have started using their vitamin c with niacinmide glow with spf 30, my skin has come up with red spots. I think the ingredients are too strong for me.”

Helpful Report

(English) - Posted 8 months ago

Hi Dixie, Thank you for sharing your experience with our Vitamin C and Niacinamide Glow product. I’m sorry to hear that it has caused red spots on your skin. Both vitamin C and niacinamide can occasionally lead to irritation, particularly if your skin is sensitive or if the product is overly concentrated for your skin type. Our returns policy gives you peace of mind when trying Facetheory. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 8 months ago

“Great products thought not sure I'm happy about applying products to my skin from aluminium packaging. Verizon returned my products without delivering but Facetheory immediately dispatched them again so great customer service.”

Helpful Report

(English) - Posted 8 months ago

“Angenehme Produkte”

Helpful Report

(English) - Posted 8 months ago

“Bin sehr zufrieden! Ich bestelle gerne eure Produkte.”

Helpful Report

(English) - Posted 8 months ago

“Very good products and quick delivery service”

Helpful Report

(English) - Posted 8 months ago

“Ultra fan de ces produits! Ma peau est douce, teint clair, à 53 ans, le miroir est redevenu mon ami ! Merci !!”

Helpful Report

(English) - Posted 8 months ago

“Love this moisturiser, I was looking for an every day with SPF. I don’t tend to have much issue with my skin, it can be a little bit dry from weather/swimming and maybe the odd spot every so often. I’ve had less spots since using the product and happy know my skin is also protected from sun damage”

Helpful Report

(English) - Posted 8 months ago

“One of the packages arrived broken and soaked in oil as the top was not screwed on correctly. Therefore I lost half the oil in the bottle. A feedback email to you was not satisfactorily resolved.”

Helpful Report

(English) - Posted 8 months ago

Hi Kate, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your order. We take quality control and customer satisfaction very seriously, and we're disappointed to hear that one of the packages arrived in an unsatisfactory condition. We did respond to your feedback email promptly and requested additional information, including pictures of the damaged package and product. No further response was received. This information is crucial for us to fully understand the extent of the damage and to investigate how this occurred during shipping and take necessary steps to prevent similar incidents in the future. We require photographic evidence to share with our shipping partners. This allows them to conduct a thorough investigation and implement measures to prevent such incidents from recurring. We're committed to ensuring that all products leave our facility in perfect condition. Your feedback helps us identify any potential issues in our packaging or quality control processes. We kindly ask that you to respond to the email of our customer service team with the requested pictures and any additional details about the damaged product. This will enable us to: Provide you with an appropriate solution (e.g., replacement, refund,) Take necessary actions to improve our processes Work with our shipping partners to enhance package handling Your satisfaction is our priority, and we appreciate your patience as we work to resolve this issue. We value your feedback as it helps us improve our products and services. Thanks Facetheory Team

Posted 8 months ago

“I have been using Facetheory in comparison with others. Maybe one side of my face is clearer than the other, but the side with their formulas keeps my skin clear without irritation. I wish they would ship to Hawaii again.”

Helpful Report

(English) - Posted 8 months ago

“Purchased ClariCleanse AHA & BHA Exfoliating Cleanser and have been using it for several days. I am very impressed with this cleanser as it really seems to clean and clear my face. Very easy to use twice a day and am happy with the results. Highly recommend!”

Helpful Report

(English) - Posted 8 months ago

“Die bisher verwendeten Produkte finde ich sehr gut 👍 !”

Helpful Report

(English) - Posted 8 months ago

“I love facetheory, I have been buying from them for years now, such an excellent company with real human customer service, considerate ethical values and brilliant products.”

Helpful Report

(English) - Posted 8 months ago

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Facetheory is rated 4.7 based on 37,840 reviews