Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,250 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the unscented retinol cream but it's quite pungent, and not in a good way. I'm not sure I can bring myself to keep using it...”

Helpful Report

(English) - Posted 1 year ago

Hi Sarah, Thank you for sharing your experience. The natural scent you’ve noticed can be normal and comes from the botanical ingredients in the formula. As this product does not contain any added essential oils or synthetic fragrance, its aroma reflects the natural profile of the active ingredients rather than a perfumed scent. We completely understand that this might not be to everyone’s preference, but please be assured that it does not affect the product’s performance or stability. Thanks Facetheory Team

Posted 1 year ago

“Uso tanti prodotti tutti validissimi e con ottimi risultati. Adoro il profumo delle creme alla vitamina C e lavanda!!!”

Helpful Report

(English) - Posted 1 year ago

Ciao Patrizia Grazie di cuore per le tue bellissime parole! Siamo felici che i nostri prodotti ti piacciano e che tu abbia ottenuto ottimi risultati. Anche noi adoriamo il profumo fresco e rilassante delle linee alla vitamina C e alla lavanda! Facetheory Team

Posted 1 year ago

“I love your product. My skin is sensitive and your product suits me.”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you so much for your kind words. We're delighted to hear that our product works well for your sensitive skin. It's wonderful to know you've found something that suits your routine. We really appreciate you taking the time to share your experience. Thanks Facetheory Team

Posted 1 year ago

“Great value for quality science-backed ingredients! A great match for a rival brand. The barrier Ecotion is silky smooth and hydrating, and am enjoying using the Nicinamide serum but too soon to see results yet (same for the BHA face wash)”

Helpful Report

(English) - Posted 1 year ago

Hi Layla, Answer Thanks so much for your thoughtful review! We're really glad to hear you're enjoying the Ectoin Barrier formula and finding it silky and hydrating. It’s great that you’ve also added the Niacinamide Serum and BHA Cleanser to your routine — those typically show visible results after a few weeks of consistent use. We appreciate you recognising the value and quality of our science-backed ingredients and are happy to be a good match for your routine! Thanks Facetheory Team

Posted 1 year ago

“I love Facetheory products. They are always filled generously so last a long time.”

Helpful Report

(English) - Posted 1 year ago

Hi Sophie, Thanks so much for your lovely feedback! We’re delighted to hear you enjoy our products and find them long-lasting. We always want our customers to feel they’re getting great value and care in every jar and tube. Thanks Facetheory Team

Posted 1 year ago

“This a great product however ever since you change from the jar to the tube you still haven't got the top right”

Helpful Report

(English) - Posted 1 year ago

Hi Martin, Thank you for your feedback. We're really glad you enjoy the product and appreciate you sharing your thoughts about the new tube packaging. We're sorry to hear the cap hasn’t quite met your expectations and understand how frustrating that can be. Our team is already working on improving the design to make it more reliable and easier to use in the future. Thanks Facetheory Team

Posted 1 year ago

“Ich habe meine bestellte Ware bisher nicht erhalten! Bestellung #1829615”

Helpful Report

(English) - Posted 1 year ago

Hallo Nils-Horst, vielen Dank für Ihre Nachricht. Wir können sehen, dass Sie bereits mit unserem Kundenservice-Team in Kontakt standen. Unser Team kümmert sich bereits um Ihr Anliegen und wird Sie auf dem Laufenden halten, bis Ihre Bestellung eingetroffen ist. Vielen Dank für Ihre Geduld und Ihr Verständnis. Freundliche Grüße Ihr Facetheory-Team

Posted 1 year ago

“I am so happy with this brand I always come back to the super gel moisturizer. It’s so good for my skin. I have really sensitive skin, acne, prone, and eczema prone and honestly, this is the best so far. I had a little issue with the delivery the delivery guy kind of stole mine cream so the after sales staff was really genuinely happy to help and found a solution really fast that’s why I really would like to recommend this brand and everything around it. The ingredients are perfect. Shipping is also fast. I ordered from France over while I am extremely happy. I highly recommend.”

Helpful Report

(English) - Posted 1 year ago

Hi Manel, Thank you so much for sharing your kind words and for your continued trust in Facetheory! We're delighted to hear that Supergel Moisturiser has been such a great fit for your sensitive, acne- and eczema-prone skin. We’re also really glad our team was able to help quickly with the delivery issue. Your satisfaction means a great deal to us. It’s lovely to know you’re happy with both the ingredients and the service. Sending our thanks all the way to France! Thanks Facetheory Team

Posted 1 year ago

“High quality products, excellent customer care”

Helpful Report

(English) - Posted 1 year ago

Hi Nikoleta, Thank you so much for your kind words! We're pleased to hear that you’re happy with both our products and our customer care. Your feedback means a lot to us and keeps our team motivated to deliver the best service possible. Thanks Facetheory Team

Posted 1 year ago

“Die Produkte sind sehr gut und passen auch perfekt für meine empfindliche Haut. Ich bin absolut zufrieden.”

Helpful Report

(English) - Posted 1 year ago

Hallo Irina, Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass unsere Produkte so gut zu Ihrer empfindlichen Haut passen und Sie rundum zufrieden sind. Wir wünschen Ihnen weiterhin viel Freude mit Ihrer Pflegeroutine! MfG Facetheory Team

Posted 1 year ago

“Unfortunately the serum caused a bad rash.”

Helpful Report

(English) - Posted 1 year ago

Hi Teray, We’re really sorry to hear that the serum caused a bad rash. Please stop using it for now and contact our customer care team at help@facetheory.com with your order details and any photos of the reaction if possible, so they can look into this for you and assist further. Thanks Facetheory Team

Posted 1 year ago

“I discovered Facetheory a while ago but only managed to place my first order recently. I'm really curious about their clean, rich, and promising formulas, but I’m not a fan of the metallic packaging, honestly. Their customer service is outstanding: they sorted an issue with a leaking eye cream in less than 10 minutes and the replacement arrived in a couple of days. I'm a bit surprised they’re not available at Boots or other beauty retailers: I feel like the brand is quite under the radar despite the quality they offer.”

Helpful Report

(English) - Posted 1 year ago

Hi Maria, Thank you so much for sharing your experience with us. We’re delighted to hear that our customer service team could quickly resolve your eye cream issue. We always aim to make things right as fast as possible. We really appreciate your feedback about the metallic packaging and are continuously reviewing our designs to make them both functional and enjoyable to use. It’s wonderful that you’ve recently discovered Facetheory, and we’re so glad our formulas caught your attention. While we’re not available in major retailers like Boots just yet, we truly value growing through our community of customers who appreciate quality, transparency, and care in skincare. Your support means a lot! Thanks Facetheory Team

Posted 1 year ago

“Prodotti eccellenti, efficaci e delicati sulla pelle. Risultati visibili fin da subito. Consigliatissimi!”

Helpful Report

(English) - Posted 1 year ago

Ciao Sara, Grazie di cuore per le tue parole! Siamo felici che tu abbia notato risultati visibili fin da subito e che i nostri prodotti siano delicati ed efficaci sulla tua pelle. Apprezziamo molto la tua fiducia e il tuo consiglio! Facetheory Team

Posted 1 year ago

“I love these products but since changing from the glass pot to the metal tubes I will be looking for an alternative I could wash the glass to recycle - I can’t do this with the metal tube Annoyingly however I try to manipulate the tube it regularly decides to continue squeezing out so I am always wasting the product 😩 Bring back the glass!”

Helpful Report

(English) - Posted 1 year ago

Hi Michelle, Thank you so much for sharing your feedback and for being such a loyal fan of our products. We completely understand your frustration with the metal tube packaging and really appreciate you taking the time to let us know. We switched from glass to tubes to help protect active ingredients from air and light exposure and to make them lighter and safer for shipping. That said, we know the experience of using a tube can sometimes feel less convenient, and your comments about wastage and recyclability are very helpful. We’re continuing to explore more sustainable and user-friendly packaging options, and feedback like yours truly guides those decisions. Thank you again for sticking with us and for caring about both quality and sustainability, it means a lot. Thanks Facetheory Team

Posted 1 year ago

“Great active products and good prices especially with their deals !”

Helpful Report

(English) - Posted 1 year ago

Hi Vanessa, Thanks so much for your feedback! We're glad to hear you’re enjoying our active formulations and finding great value in our offers. We really appreciate you taking the time to share this! Thanks Facetheory Team

Posted 1 year ago

“Facetheory Produkte erfüllen ihre Versprechen. Ich liebe sie immer mehr”

Helpful Report

(English) - Posted 1 year ago

Hallo Dulip, Vielen Dank für Ihr wundervolles Feedback! Es freut uns sehr zu hören, dass unsere Produkte Ihre Erwartungen erfüllen und Sie sie immer mehr lieben. Ihr Vertrauen bedeutet uns viel – wir wünschen weiterhin viel Freude mit Ihrer Facetheory-Pflege! MfG Facetheory Team

Posted 1 year ago

“I’ve been using your products for years and they’ve always been great for my skin.”

Helpful Report

(English) - Posted 1 year ago

Hi Honor, Thanks so much for your continued support and trust in Facetheory! We're thrilled to hear our products have been working so well for your skin over the years. It means a lot to have loyal customers like you as part of our community. Thanks Facetheory Team

Posted 1 year ago

“Awesome face cleanser love it works for my combination skin”

Helpful Report

(English) - Posted 1 year ago

Hi Basil, Thanks so much for your review! We're really glad to hear that you love the cleanser and that it’s working well for your combination skin. Your feedback means a lot to us! Thanks Facetheory Team

Posted 1 year ago

“I've been using Facetheory for a few years now. The products are gentle on my skin and moisturise well. I like the no plastic packaging.”

Helpful Report

(English) - Posted 1 year ago

Hi Rosie, Thanks so much for being with us over the years! We're really glad to hear that our products continue to work gently and keep your skin well moisturised. It’s also lovely to know you appreciate our move away from plastic packaging, sustainability is something we care deeply about. Thanks Facetheory Team

Posted 1 year ago

“Yeah so I stumbled across FaceTheory by accident. I was looking at affordable moisturisers and the packaging looked so sterile, so I thought clearly these people must really trust their product to not spend too much on the way it looks. I navigated the website pretty easily to see what would work for me and I for the oil free moisturiser and the retinol night cream that smells like citrus. Thought I’d chuck it out in a week, but was pleasantly surprised. It actually has greatly improved my skin. It cost quite a bit - according to my purse - and it seemed so small for the value. Bur it’s been over a month of using both everyday Andy here’s over half left in the tube. I’m definitely going to be interested in other things FT could launch because for my skin, their product has fulfilled the base level requirement and then some. Overall, definitely get this if you can. Try one or two products and see how they work. Would greatly appreciate if FT could launch a sunscreen that pairs well with their product.”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you so much for sharing your experience. We absolutely loved reading this! It’s wonderful to hear that you discovered us by chance and that our products have made such a positive difference to your skin. We completely understand your first impression about the minimalist packaging. We like to keep things simple and focus resources on what matters most: formulas that truly perform. We’re so glad you’re enjoying the Oil-Free Moisturiser and our Retinol Night Cream, and it’s great to know they’ve lasted well with everyday use. Your feedback about wanting a sunscreen to complement the range is a fantastic suggestion and something we’ll be sure to share with our product development team. Thank you again for your kind words and for being part of the Facetheory community. We can’t wait for you to explore more from our collection. Thanks Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,250 reviews