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Facetheory Reviews

4.7 Rating 37,841 Reviews
94 %
of reviewers recommend Facetheory
Company Reviews Product Reviews
91,251
 Metrics Info
4.7
Based on 37,841 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Facetheory Reviews
Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Facetheory 5 star review on 4th January 2025
Lorna W
Facetheory 5 star review on 7th October 2024
Rachel Y
Facetheory 5 star review on 20th September 2024
Constantine N
Facetheory 4 star review on 19th August 2024
Ibironke I
Facetheory 5 star review on 18th July 2024
Linda T
Facetheory 5 star review on 19th June 2024
Louise S
Facetheory 5 star review on 14th June 2024
Jodie N
1913
Anonymous
Anonymous  // 01/01/2019
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Eleanor J
Verified Buyer
“I love facetheory, I have been buying from them for years now, such an excellent company with real human customer service, considerate ethical values and brilliant products.”
Helpful Report
(English) - Posted 8 months ago
Anoniem
Verified Buyer
“Beautyful products! Helps the skin to make it more plump, relaxed, and glowy. Clean products I love it 🙌🏽”
Helpful Report
(English) - Posted 8 months ago
Pilar M
Verified Buyer
“He probado ya varios productos de FaceTheory y siempre me han parecido estupendos y eficaces”
Helpful Report
(English) - Posted 8 months ago
Anonyme
Verified Buyer
“DĂ©lai de livraison très long et pour le moment pas assez de recul pour Ă©voluer les produits”
Helpful Report
(English) - Posted 8 months ago
Bonjour, Merci pour votre retour. Nous nous excusons pour le retard dans la réception de votre commande. Des retards peuvent survenir en raison de facteurs tels que des problèmes de transporteur (par exemple des grèves), des problèmes logistiques, du mauvais temps ou d'autres circonstances indépendantes de notre volonté. Nous sommes heureux de voir que vous avez reçu votre commande. Si vous avez d'autres questions ou préoccupations, veuillez contacter notre équipe de support client à l'adresse help@facetheory.com. Facetheory Team
Posted 8 months ago
Michelle Q
Verified Buyer
“I got face therapy as recommended. Skin just slightly brighter, too early to tell. The retinol doesn’t feel strong enough. The factor 30 is plentiful with only small amounts required”
Helpful Report
(English) - Posted 8 months ago
Hi Michelle, Thank you for sharing your experience with our face therapy and skincare products. We appreciate your feedback and are glad to hear that your skin appears slightly brighter. It's natural that seeing full results may take time, especially when using retinol, as skincare improvements often require patience. Some individuals might observe subtle enhancements in skin brightness and evenness within 1-2 weeks of consistent use. Between 2-6 weeks, gradual improvements in skin texture typically become more noticeable. During this period, temporary side effects like purging (breakouts) or irritation may occur. With continued use over 3-6 months, significant improvements in overall skin smoothness, tone, and clarity are often evident, with wrinkles, blemishes, and dark spots appearing reduced. If you have any further observations or need any recommendations, please don't hesitate to contact our customer service team directly at help@facetheory.com. Thanks Facetheory Team
Posted 8 months ago
Bartosz T
Verified Buyer
“Great customer service.”
Helpful Report
(English) - Posted 8 months ago
Patrizia G
Verified Buyer
“Sto provando il retinal 0.1 ma non mi dĂ  nessun disturbo dermatologico.si è giallo ma se metti una federa bianca e aspetti 20 minuti prima di andare a dormire succede ben poco.Mi spettavo una reazione piĂą forte.lo so che uso il retinolo da anni ma il retinal non mi dĂ  nessun fastidio e lo uso tutte le sere.Anche se ho piĂą di 30 anni e una bimba ho una bella pelle ereditata da mia madre ma dovuta anche alla cura costante che faccio.A questo retinal non so che voto dargli.spero che tra un mese possa dire che una reazione c'è l ha.Grazie a presto.”
Helpful Report
(English) - Posted 8 months ago
Jocelyne B
Verified Buyer
“Excellent produit je conseille”
Helpful Report
(English) - Posted 8 months ago
Anonymous
Verified Buyer
“So far I love it, going to buy face sunscreen”
Helpful Report
(English) - Posted 8 months ago
Judith P
Verified Buyer
“My skin has never been better! I never had the confidence to go out without makeup, and that has changed since using Facetheory.”
Helpful Report
(English) - Posted 8 months ago
Anonymous
Verified Buyer
“Firstly, I want to acknowledge that this is a genuine company with great pricing, timely delivery, and excellent customer care. Regarding the product, I have not noticed any negative effects on my skin. Although I have only been using it for about a week, everything seems good so far. Based on my experience, I would recommend these skincare products.”
Helpful Report
(English) - Posted 8 months ago
Jackie W
Verified Buyer
“In the couple of weeks I have been using Facetheory products I have noticed an improvement in my skin tone and surface texture. I am very pleasantly surprised.”
Helpful Report
(English) - Posted 8 months ago
Katsiaryna K
Verified Buyer
“Mir gefällt Qualität dieses Produkts, keine allergische Reaktion”
Helpful Report
(English) - Posted 8 months ago
Anonymous
Verified Buyer
“I ordered the Glow-C Daily Moisturiser SPF 30 (unscented) and so far, so good! It has a matte finish and no white cast. I can easily apply my make-up on top. I will order again!”
Helpful Report
(English) - Posted 8 months ago
NĂ©vtelen
Verified Buyer
“Falsche Firma!!! Ich habe meine Produkt bezahlt abert nicht bekommen!!! Niemand meldet ĂĽber E-Mail nur Automatisch antworten!!! Nie wieder dies Firma!!!!! Ich gehe in Polizei!!!!”
Helpful Report
(English) - Posted 8 months ago
Hallo Szilvia, Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Verzögerung beim Erhalt Ihrer Bestellung. Verzögerungen können aufgrund von Faktoren wie Problemen mit dem Transportunternehmen (z. B. Streiks), Logistikproblemen, schlechtem Wetter oder anderen Umständen auftreten, die außerhalb unserer Kontrolle liegen. Wir haben Ihre Interaktionen mit unserem Kundensupportteam überprüft und festgestellt, dass jede Ihrer E-Mails umgehend beantwortet wurde und Sie auch auf diese Nachrichten geantwortet haben. Unseren Aufzeichnungen zufolge wurde Ihre Bestellung als geliefert markiert, und Sie haben den Erhalt bestätigt. Darüber hinaus haben Sie eine vollständige Rückerstattung erhalten. MfG Facetheory Team
Posted 8 months ago
Divya V
Verified Buyer
“Hi, I’m currently using the product. It feels good, will see on the long run. Packaging is not user friendly especially for cleanser. It slips and it’s hard to close when your hands are wet. Chances of contamination if leave it open. Pump will be good I guess.”
Helpful Report
(English) - Posted 8 months ago
Hi, Thank you for sharing your initial thoughts on our product! We're glad to hear that it feels good so far, and we appreciate your feedback on the packaging. We understand your concerns about the current design, especially with the cleanser packaging being slippery and difficult to close when wet. This is valuable feedback for us, and we will definitely consider incorporating a pump or improving the design to make it more user-friendly. We appreciate your input and look forward to hearing more about your experience as you continue using the product. If you have any further questions or suggestions, please reach out to our customer service team directly at help@facetheory.com. Thank you again for your feedback!
Posted 8 months ago
Home P
Verified Buyer
“Love all the products I’ve tried. They are always high quality, delivered on time. Excellent value for money and all packages are recyclable.”
Helpful Report
(English) - Posted 8 months ago
Anonymous
Verified Buyer
“My order was posted promptly, but Evri lost it as usual without any useful explanation or solution. I then contacted Facetheory directly and was sent another parcel which I received within 2 days. Thank you”
Helpful Report
(English) - Posted 8 months ago
Ă–zlem E
Verified Buyer
“Die Creme zieht schnell ein angenehmes GefĂĽhl auf der Haut”
Helpful Report
(English) - Posted 8 months ago
Anonymous
Verified Buyer
“Really outstanding customer service. Had an issue with a product I received and the couldn't have given me a better resolution to the issue. Have been using for a few years and particularly like the pro niacinamide 20% which is a lot cheaper than other brands of the same strength.”
Helpful Report
(English) - Posted 8 months ago
Facetheory is rated 4.7 based on 37,841 reviews
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