Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,054 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ich habe meine Bestellung nicht erhalten”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Please send us an email at help@facetheory.com and our customer service team will be able to look into this. Thanks Facetheory Team

Posted 3 years ago

“J'aime beaucoup les produits qui ont de super composition et des prix très abordable !”

Helpful Report

Posted 3 years ago

“Service excellent, efficace et rapide! Merci”

Helpful Report

Posted 3 years ago

“Eye cream is the best I’ve ever used! Not tried serum yet but have high hopes Great products .”

Helpful Report

Posted 3 years ago

“This is a great product, I have really ridiculously sensitive skin which has been made worse by the menopause. Have been using the products for a while now and all of the problems I usually encounter haven't arisen. It is a great product to use, I am seeing results quickly, hoping it continues to improve. xc”

Helpful Report

Posted 3 years ago

“Mi sono trovata molto bene con i prodotti di Facetheory. Ve li straconsiglio!!!”

Helpful Report

Posted 3 years ago

“I have dry, but acne prone, skin with hyperpigmentation. A new product is always a gamble and so far Facetheory has been a major succes! I bought the pore serum, eye cream and gel day cream. All of them have been SO good, the only thing i regret is not buying more, and only finding a 50% discount after i already ordered. My acne spots have gone down in less than a week, the gel texture locks moisture in great and the eye cream is so soft on the eyes. Will definitely re-buy + buy more!”

Helpful Report

Posted 3 years ago

“Amazing company! Love their products and they are always evolving with new products designed for every skin type. Vegan, cruelty free and no plastic packaging! What more can you ask for!”

Helpful Report

Posted 3 years ago

“Best products I’ve used by far skin feels and looks amazing get the GLOW x”

Helpful Report

Posted 3 years ago

“I didn't get the product!”

Helpful Report

Posted 3 years ago

Hi Claudia, It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Service Team if there’s anything else we can do for you. Thanks, Facetheory Team

Posted 3 years ago

“I really appreciate safe products for my skin, it’s good to see a company that doesn’t hide it’s ingredients.”

Helpful Report

Posted 3 years ago

“J'aime beaucoup vos produits, vegan et de bonnes composition. Pas cher. Bon rapport qualité prix”

Helpful Report

Posted 3 years ago

“Brought the ultimate gift set and I’m in love already nearly 2 weeks in and my skin has never felt it looked so good and not one single break out !! Going to purchase the same set again this payday as an extra treat highly recommend all products come with when to use and how and complement each other the night cream is just amazing don’t wake up oily like every other cream I’ve tried”

Helpful Report

Posted 3 years ago

“Love it! Using it daily now. I got rosacea and I can feel my skin is feeling less sensitive now after using it some time. Also a good moisturiser, skin is looking a lot more healthy and smooth.”

Helpful Report

Posted 3 years ago

“I have the vitamin c moisturiser and my skin seems to have totally transformed, I had used it a few days and my partner asked if I'd used something different because I looked more youthful, this is the only difference, I love how it leaves a glow and it has a lovely smell to it, I will be buying this going forward 💗 I've also told my friends and family about how good it is which I rarely do with products unless I actually see results”

Helpful Report

Posted 3 years ago

“Des produits ne Bon pas avec une petite de peau et ça agresse ma peau”

Helpful Report

Posted 3 years ago

Bonjour Nous sommes désolés d'apprendre que vous avez eu une réaction. De nombreux éléments peuvent augmenter la sensibilité ou provoquer des irritations. Par exemple, il peut s'agir d'un ingrédient spécifique de la formule auquel vous êtes allergique ou d'un ingrédient actif tout simplement trop puissant pour votre peau. Parfois, ce sont d'autres produits utilisés en même temps, ou même des facteurs externes/environnementaux. Nous avons une garantie de 365 jours - envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci, Facetheory

Posted 3 years ago

“vitamin c serum is so good for dull skin”

Helpful Report

Posted 3 years ago

“Ottimi prodotti e serviio clienti top!”

Helpful Report

Posted 3 years ago

“Je n’ai jamais reçu mon colis Très décevant Je ne commanderai plus chez vous”

Helpful Report

Posted 3 years ago

Bonjour Loïc Nous sommes désolés d'apprendre que votre commande n'est pas arrivée. Je comprends à quel point cela doit être frustrant pour vous. Nous n'avions pas l'intention que cela se produise, cependant, les coursiers connaissent encore des retards en raison de covid et d'autres événements nationaux et internationaux. J'ai demandé au service client de vous contacter par e-mail. Encore mille excuses pour le retard. Merci Facetheory Team

Posted 3 years ago

“J'ai découvert cette marque via tiktok, puis dans mes sponsorisés instagram et c'est une réelle bonne découverte. Les produits sont de très bonnes qualités et pour autant à des prix très accessibles. Je vous recommande les yeux fermés si vous voulez prendre goût à la skincare. Votre peau sera accro aux produits et on a tout le temps envie de tester de nouveaux produits après ça.”

Helpful Report

Posted 3 years ago

Facetheory is rated 4.7 based on 38,054 reviews