Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,054 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn't expecting the results, although it was for my skin type. Had severe acne and dry skin, after using cleanser my skin started burning used three days after that stopped using. Won't recommend this to anyone.”

Helpful Report

Posted 3 years ago

Hello We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation. For example, it may be a specific ingredient in the formula to which you are allergic, or an active ingredient which is simply too potent for your skin. Sometimes it's other products used at the same time, or even external/environmental factors. We have a 365-day guarantee - just email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 3 years ago

“I'm.using a couple of the serjms and the 30spf moisturiser and to be honest, I like them but more to the point I've had my daughter and a close friend tell me how good my.skin looks. I also bought yhe bodyscrub which is absolutely gorgeous, smells like I'm.in a spa and leaves my skin so moisturised that I feel like I don't need to put body cream on after shower. Very pleased with my purchases.”

Helpful Report

Posted 3 years ago

“Great company, excellent products”

Facetheory 5 star review on 8th October 2022

Helpful Report

Posted 3 years ago

“Love the v c really works if you have poly skin use sparingly as can cause breakouts. Perfect for older skin used to stronger levels of ingredients”

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Posted 3 years ago

“Entreprise très sérieuse. Commande perdue lors de livraison et le service client a fait le nécessaire rapidement. J’ai eu mes produits très vite. J’ai également eu un problème avec pot de nettoyant, j’ai reçu un nouveau pot 2 jours après. Ils sont très réactifs. J’adore les produits et le fait d’avoir un remboursement si nous ne sommes pas satisfaits. J’hésite pas à commander avec ce système. Régulièrement des promos, j’adore et surtout le programme de fidélité. Merci facetheory”

Helpful Report

Posted 3 years ago

“Excellent products. Will certainly repurchase”

Helpful Report

Posted 3 years ago

“Package delivered safely and quickly lovely oil. Leaves my skin soft and supple. I apply this as part of my PM skincare routine and my skin feels great in the morning. Vert happy :)”

Helpful Report

Posted 3 years ago

“Everything fine. Price ok. Will definitly buy from facetheory again!! Thank you”

Helpful Report

Posted 3 years ago

“I received my parcel very quick and exactly as described on the website.”

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Posted 3 years ago

“Just amazing 😍”

Helpful Report

Posted 3 years ago

“Consistently excellent products and very helpful customer service - all round five-star experience every time. I recommend facetheory to anyone who will listen.”

Helpful Report

Posted 3 years ago

“I love the products and the fact that they are cruelty free! The results are amazing and the price is really affordable. My go to brand for skincare.”

Helpful Report

Posted 3 years ago

“Los cosméticos son excepcionales, comprar es sumamente fácil, el servicio al cliente siempre son muy atentos y jamas he tendió problemas con el envío”

Helpful Report

Posted 3 years ago

“Very good products and great commercial team”

Helpful Report

Posted 3 years ago

“My parcel has not arrived, its been a week.”

Helpful Report

Posted 3 years ago

Hi Tjaša, Sorry to hear that you have not received your order yet. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 3 years ago

“Lovely to be able to support this small British brand. Love their natural products and they have an excellent customer service.”

Helpful Report

Posted 3 years ago

“Amazing products and great service”

Helpful Report

Posted 3 years ago

“Very pleased with the 2 products, a cleanser and a toner, both work really well. Also, love the plastic free packaging.”

Helpful Report

Posted 3 years ago

“Feels nice but peels off my face and looks like dry skin! Not buying again”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“The best products ive ever come across- Im a beautician and have tried tons of skin care and Facetheory is by far the most affordable products that ive seen amazing results with!”

Helpful Report

Posted 3 years ago

Facetheory is rated 4.7 based on 38,054 reviews