facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,578 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unfortunately my skin has gotten worse from the „scrub“. I got pimples and they haven't gone away since. The make up remover is good and works”

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Posted 2 years ago

“Produkte gut, wie immer. Aber Versand dauert zu lange, uber 14 Tage. Und es ist nach wie vor bei der Bestellung nicht ersichtlich, dass die Bestellungen wohl im Ausland bearbeitet werden. Mail's nur auch englisch.”

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Posted 2 years ago

“Pas assez d informations concernant les moments où utilisé les produits confus pour le m6”

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Posted 2 years ago

“Problème de colis.. Je décide donc d'écrire au support (personnel réactif et serviable). Une personne s'occupe de ma situation aime demande d'attendre le temps qu'elle reçoit des informations. Ensuite je reçois un mail disant colis dans votre boite aux lettres (message reçu à 6:25h du matin... étrange) J'envoi un mail au support la personne vérifie et trouve également ça étrange, elle fait le nécessaire et me renvoie vite un nouveau colis et me précise qu'il manquera un article pour cause de problème de stocks, donc elle me propose un remboursement cela à été fait et j'ai eu également une remise de 25% car le problème à durer 1 semaine et 5 jours... Je pourrais recommander FaceTheory pour les produits mais pas pour la livraison car ce n'est pas la première fois que je rencontre un problème de livraison et c'est toujours stressant quand je passe une commande...”

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Posted 2 years ago

“My face getting too dry and flakes come out..”

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Posted 2 years ago

“I bought many products and i’m just not satisfied with the quality. I expected a change or at least improvement but no, i’m not satisfied”

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Posted 2 years ago

“Bought the amil C whip m5 and the relaxing night cream Pro for my face with dry skin however it has not helped so far after 2 weeks, still contemplating on its benefits”

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Posted 2 years ago

“I was with facetheory from the beginning and was very satisfied with both products and services... However in the last year their rewards program was changed without prior notification and the points I collected lost their value- I'd before I could get a cleanser and a serum, not it's only cleanser. Upon inquiry from the customer service,I've got a very vague answer, saying that there were some changes... Disappointing behaviour once they have enough customers.”

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Posted 2 years ago

“Makes my face feel very dry and itch.”

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Posted 2 years ago

“I am using these products but not getting results better so please refund my money thansk”

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Posted 2 years ago

“Ho provato regenacalm pro ma ho avuto una reazione poco piacevole al mento”

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Posted 2 years ago

“Certains produits n’ont pas l’effet communiqué après plusieurs semaines.”

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Posted 2 years ago

“I have used facetheory twice before and the first time was very good, I like the products and the BBC uatimer service was great. The second time I ordered three products, I really disliked two of them and emailed for a refund, I emailed about 3 times and unfortunately did not receive a reaponse”

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Posted 2 years ago

“I have ordered a few times and generally love their products, but the recent face cream was a disappointment. It increased the pigmentation on my face. The hand cream is lovely though.”

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Posted 2 years ago

“I’m happy with relaxing pro cream but I’m not a big fan of the day cream as it’s very light. As I have dry skin it doesn’t keep my face moisturized.”

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Posted 2 years ago

“Satisfaite des produits mais mécontente concernant la livraison. J’ai commandé pour l’anniversaire d’un proche et la commande n’est toujours pas livrée.”

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Posted 2 years ago

“The products feel nice going on, although I'm not seeing any benefits as yet. It's just 'ok'”

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Posted 2 years ago

“Produits Ok mais livraison une horreur Colissimo 3 jours annoncés, mensonge ma livraison a mis 4 SEMAINES parce que j’ai râlé auprès du service concerné 👎👎👎👎👎👎 Vraiment pas sérieux de ce côté là dommage car les produits sont tops”

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Posted 2 years ago

“Bonjour je n'ai toujours pas reçu ma commande ????? Pour un premier achat je suis vraiment déçue”

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Posted 2 years ago

“Les produits semblent conforme aux descriptions en revanche la livraison n'est pas du tout effectuée en quelques jours il faut attendre 15 jours, un colis perdu puis attendre l'envoie d'un nouveau, vraiment déçue de cette livraison très lente.”

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Posted 2 years ago

facetheory is rated 4.7 based on 37,578 reviews