facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,578 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jai pris trois produits sans odeur. Et lodeur de fumé est terrible, il est difficilement supportable de les mettre sur le visage.”

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Posted 2 years ago

“Serum is a little sticky but nice and hydrating The Supergel Moisturizer is my favorite! A bigger size would be perfect. I am keen on trying the clarifying cleanser.”

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Posted 2 years ago

“Hi I did not receive my product. Products are fantastic”

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Posted 2 years ago

“Bonjour, Je viens d'ouvrir le premier pot de crème de jour amil C-whip. Le produit n'est pas comme d'habitude, il y a comme de l'huile en suspension sur le dessus du pot et la crème est beaucoup moins onteuse. J'ai donc ouvert le second pot et c'est la même chose. Pour les 2 autres produits, c'est une découverte et je n'ai pas de référence.”

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Posted 2 years ago

“Es wirkt zwar leicht, aber leider nicht so wie das von The Ordinary.”

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Posted 2 years ago

“Je ne sais pas trop encore car je n’ai pas assez de recul, mais j’ai une poussée d’acné comme si le produit me faisait sortir tout mes boutons et je ne sais pas trop si c’est normal mais pour le coup ça ne me satisfait pas trop du coup…”

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Posted 2 years ago

“Ich befinde mich noch in der Testphase und möchte deshalb noch keine Bewertung abgeben.”

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Posted 2 years ago

“I ordered the night cream, the green tea mask and the vitamin c face wash, and they are alright. The face mask is the best, leaves me feeling refreshed and my face is smooth. The vitamin c face wash does the job, but I've been using it for a couple weeks and have seen no change so I'm quite upset. I got vitamin c because its meant to help with pigmentation but nothings happened. The night cream is too oily when applying, but then it dries and leaves my face sticky and hard, like there's a peel off mask on, also it smells kinda funky. I would recommend the face mask and wash to others, but not the night cream. Sorry for the strong review I just want to be as honest as possible :(”

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Posted 2 years ago

“I bought Regenacalm serum,CeraQuench Renewal cream the texture I like ,but the smell is like salami hem.I don’t like it.”

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Posted 2 years ago

“Yet to receive products- shipping is a tad on the slow side considering the order was placed almost 2 weeks ago. Nonetheless, still thrilled and looking forward to trying out the products.”

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Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear about the delay in receiving your order. Due to internal and external events, couriers are currently experiencing service disruptions, which could result in temporary service delays. I am happy to see that your order was delivered in the meantime. Please feel free to reach out to our Customer Service Team if there’s anything else we can do for you. Thanks, Facetheory Team

Posted 2 years ago

“I have been using Face theory for about a week now day and night and have not seen much change in my skin, especially with the pore reducer. I have used this and my pores still remain the same.”

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Posted 2 years ago

“I was not particularly impressed by the products I purchased. The cleanser did not raise to my expectations. The lip balm is sticky. The lip scrub ineffective.”

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Posted 2 years ago

“Not very impressed”

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Posted 2 years ago

“Delivery takes too long”

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Posted 2 years ago

“Les livraisons sont de plus en plus compliquées. Presque un mois d'attente pour recevoir mes soins. Donc forcément un moment sans crème de disponible. Ce qui est vraiment dommage parce que j'aime beaucoup les produits.”

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Posted 2 years ago

“Received my order of retinol but the seal was broken on the jar Anyone could have touched the contents when packaging”

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Posted 2 years ago

“I had big expectations for this product. Unfortunately it didn’t work for me. I’ve been using it for 10 days but had to stop. Because my skin looks incredibly irritated and swelled. It’s a pity though.”

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Posted 2 years ago

“Products are good. * Packaging could be improved. * Option for pumps for serums. * Repackage the cream cleansers with some pump dispenser. * Not all serums contain the same amount. If I buy 2 of the same serum, bottles are not filled im the same amount.”

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Posted 2 years ago

“Je suis satisfaite des produits mais ma dernière livraison est arrivée cassée et je l’ai reçu très tard”

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Posted 3 years ago

“Diciamo che la spedizione non è stata celerissima, molto più lunga di quel che era indicato. Ho acquistato 2 prodotti, il siero lumizela che mi lascia la pelle un po' unta, forse non è il massimo per questa stagione, e il gel idratante, che mi piace ma non riesco a valutarlo bene perché applicandolo dopo il siero molto untuoso confonde un po'. Per vedere risultati comunque ci vorrà un minimo. Credo che proverò in ogni caso altri prodotti. Mi sarei aspettata qualche sample da provare, invece nel pacco non c'era neanche un leaflet.”

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Posted 3 years ago

facetheory is rated 4.7 based on 37,578 reviews