Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,427 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,427 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love them! Easy to put together and look fabulous both on and off. Having the photo of them both lit and unlit on the website made choosing much easier”

Helpful Report

Posted 7 years ago

“Excellent customer service, dealt with my enquiry quickly and efficiently. Great product “50 LED” light string to replace older version with the benefit of being compatible with original shades.”

Helpful Report

Posted 7 years ago

Thank you, dear Ian for taking there time to post such a nice review! Your lights look fabulous... Yours warmly, Kate

Posted 7 years ago

“I didnt realise you had to self assemble, but it was really easy, and could set up the colours in whatever order you like Once the are up and on i totally fell in love with them, I am already thinking where else in the home i can have them. They are a little pricey, but the effect is worth paying a little bit for, and hopefully they will be with me for years to come”

Helpful Report

Posted 7 years ago

Dear Pauline, Thank you for your considered post - your feedback is greatly appreciated. I am glad that you were able to easily self-assemble the lights - it is quite straightforward once you get the hang of it! And they look so pretty when you come to switch them on! I very much hope you enjoy your lovely new light set.... Yours warmly, Kate

Posted 7 years ago

“Great service and lovely product”

Helpful Report

Posted 7 years ago

“Excellent service, love the lights.”

Helpful Report

Posted 7 years ago

“Once I found what I needed it was straight forward and my order arrived safely, thank you”

Helpful Report

Posted 7 years ago

“Ordering and the website were great. However when it came to delivery, the driver chucked the box over the back fence without checking whether anyone was in, which we were. Now some of the bulb putters are squashed and damaged. Very disappointed with delivery method.”

Helpful Report

Posted 7 years ago

Dear Lesley, Thank you for taking the time to post your review and feedback about the delivery method, which of course I will be looking into for you. Please kindly email me at hello@cableandcotton.com and I will happily replace any of the cotton balls that got damaged in the process. We very much want you to be happy with your lovely new lights. Yours sincerely, Kate

Posted 7 years ago

“Very friendly and helpful..love the leds!”

Helpful Report

Posted 7 years ago

Dear Margaret, Thank you for you lovely review and fabulous pictures of your lights in situ - they look fantastic! Yours warmly, Kate

Posted 7 years ago

“Of it was a little cheaper I'd have purchased more an possible another set.”

Helpful Report

Posted 7 years ago

Dear Scott, Thank you for your post and feedback - perhaps you can look in the sale section on our website as we have some fabulous discounts available at the moment on selected sets! https://cableandcotton.com/sale-section Yours warmly, Kate

Posted 7 years ago

“Great service. Such an amazing range of colours and great fun to choose the combination that’s right for me.”

Helpful Report

Posted 7 years ago

“High quality lights. Received promptly. Thanks.”

Helpful Report

Posted 7 years ago

“Absolutely loved the colours and the whole concept. Would put one in every room if I could! My daughters room has white walls and white shutters so I was going to add mock curtains for colour. Then decided to go with lights around her window instead. So pleased I did ! Thank you. Kirstie”

Helpful Report

Posted 7 years ago

Thank you for your lovely enthusiastic review dear Kirstie - I hope your daughter loves them as much as you do! My nieces adore their lights too! Yours warmly, Kate

Posted 7 years ago

“Fabulous product. Efficient service. Would definitely order again.”

Helpful Report

Posted 7 years ago

“Nightmare to assemble!”

Helpful Report

Posted 7 years ago

Dear Anon, Thank you for taking the time to post your review of our lights - I am sorry you found them so hard to put together and would like to know more. I have checked our customer service inbox and can see that you did not contact us directly so if you can email me at hello@cableandcotton.com with more information it would be very helpful. I hope you can in the meantime enjoy your lovely set of lights, now that you have put them together. Yours sincerely, Kate

Posted 7 years ago

“I absolutely love Cable & Cotton. I purchased my first set when I accidentally came across the shop in Brighton. Since then I’ve ordered two more sets online!”

Helpful Report

Posted 7 years ago

“So happy with our lovely new lights. They are a great way of lighting my living room after Christmas without the need for a lamp. They are very easy to construct. Well done Cable and Cotton, your products really are lovely 😊”

Helpful Report

Posted 7 years ago

“Quick service”

Helpful Report

Posted 7 years ago

“Very prompt reply. My daughter bought your lights, she then bought our other daughter and myself a set for our respective birthdays. My friend liked them so much, she bought a set for her new flat. High 5. Jayne”

Helpful Report

Posted 7 years ago

Dear Jane, Thank you for your lovely post and feedback - I am delighted that your friends and family all love the lights too! Yours warmly, Kate

Posted 7 years ago

“You’re always so helpful and friendly and efficient on the phone , Sarah from Bournemouth x”

Helpful Report

Posted 7 years ago

Dear Sarah, Thank you so much for such a kind post - what a great start to my working week! We aim to please, lol! Yours warmly, Kate

Posted 7 years ago

“Received in good order very quickly, but think it’s a shame not to be able to get the white bulbs separately. Also think it’s a bit expensive”

Helpful Report

Posted 7 years ago

Dear Tony, Thank you for taking the time to post your feedback; the bulbs packs have 2 white-tipped fuse bulbs and 5 clear bulbs in each pack as this seems to meet most customers needs. The price used to be £2.95 but we lowered it by £1 to compensate for an increase in p&p charges for this item, to try and keep the cost down for our customers. I do hope your lights are working again now. Yours sincerely, Kate

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,427 reviews