Name: Bearing King
Address: Unit 5, Northfields, Forge Way, , Rotherham, Unit 5, Northfields, Forge Way, , Rotherham, Rotherham
Rating: 4.66

“I telephoned Bearing King on 29 April to check they had the bearings I needed in stock. They said they checked and had them in stock. I ordered them immediately online that day. I got confirmation of dispatch the same day too. Delivery was promised in 5 days time. They have still not arrived. If they come tomorrow it will be 9 calendar days or 7 weekdays. That means they will be a minimum of 2 days late or worse. I am not very happy as needed them today. I HAVE NOT RECEIVED THE DELIVERY!!!!! BUT MY MONEY WAS TAKEN QUICKLY ENOUGH ON 29TH APRIL!!!!!! POOR SERVICE AND NO COMMUNICATION TO EXPLAIN THE DELAY!!!!!”

Helpful Report

Posted 6 years ago

Hi Paul Many thanks for your review of Royal Mail, As per our conversation this morning on the telephone your order was sent out 2nd class mail on the 29th as per your order, 2nd class mail is 5 working days not calendar days give or take a day especially with the bank holiday just gone We can't trace 2nd class mail but can prove we have sent your order as we subcontract through DHL If your order hasn't arrived by tomorrow we will send out again Really sorry for any inconvenience caused Bearing King Team

Posted 6 years ago

“I have still not received parts ordered- please contact me with update Thank you”

Helpful Report

Posted 6 years ago

Dear Sir / Madam Your order was sent standard post on the 15th March, please could you give it a couple more days and if still not received we'll send the order out again Sorry but we're unable to track standard post Kind Regards Mark

Posted 6 years ago

“I haven't had my delivery in two weeks.”

Helpful Report

Posted 6 years ago

Dear Purso Your order was sent out on the 19th March using standard post as requested, please allow a little longer for this service to Finland from the UK Sorry for any inconvenience caused Regards Mark

Posted 6 years ago

“Delivered when expected all looks good but not tested or fitted yet”

Helpful Report

Posted 6 years ago

Hi Paul Many thanks for your review, however just wondering if you could re review our star rating as I feel we've completed your order successfully You're welcome to come back and review the product at any time Kind Regards Mark Bearing King Ltd

Posted 6 years ago

“I previously ordered a bearing in anticipation of doing a repair to a machine. Having dismantled machine I discovered I needed the opposing bearing needed replacing as well. Went to order another of the same bearing using 'My Orders' and found there was no way to simply click on something to order another or even go to the item to re-order it - SERIOUSLY!???. Tried searching for 3 different variations of what appeared to be the item number/code before finding it only to be confronted with 3 options all very similar sounding/looking. Why not have a *unique* and *obvious* reference number for each specific model of bearing, you know... *LIKE EVERY OTHER ONLINE SHOP ON THE PLANET DOES*!!! Item 'code is 'UCFC206'.”

Helpful Report

Posted 6 years ago

Hi Martin Many thanks for your review, all points taken onboard but I don't understand how you've found it so difficult, top left of our website is a "search code", UCFC206 entered here displays that product, re the three different options all looking the same these have totally different product codes to each other all with full description then each product has the option of buying in single, pack of 5 or pack of 10 UCFC206 Budget Brand 4 Bolt Round Cast Iron Flange Bearing 30mm UCFC206-18 Budget Brand 4 Bolt Round Cast Iron Flange Bearing 1.1/8 inch UCFC206-19 Budget Brand 4 Bolt Round Cast Iron Flange Bearing 1.3/16 inch Thanks Mark

Posted 6 years ago

“Guys, if I pay twice as much as the items' cost for the next working day delivery on Wednesday, I expect them to arrive on Thursday, NOT Friday. And what did you do? Simply informed me on a due day, that I will receive my items TOMORROW, a day later! Since then I didn't hear any apologies from you, what simply means that you don't care. I'm really sad that can't give you 0 stars, this is an awful service. Will never buy from you again and will NOT recommend to do so to anybody else. Shame!”

Helpful Report

Posted 6 years ago

Dear Csaba This review is totally unfair, you placed your order at 20.14 on Wednesday evening, our opening hours are Monday to Friday 8.30am - 5.00pm with next day order cut off at 4.00pm Your order was processed the next working day and delivered next day, this is clearly explained in your confirmation email, see below Sometimes we just can't win Hi Thank you for your order at Bearing King Ltd. Your SagePay payment has been processed and your order number is: 42600 Order details Product Price Quantity Total KLNJ3/82RS (R6-2RS) Sealed Deep Groove Ball Bearing 3/8x7/8x9/32 inch (KLNJ3/8 2RS Budget Brand) £1.91 2 £3.82 VAT £2.15 DPD UK Next Working Day Mainland Only £6.95 TOTAL £12.92 Delivery details Csaba Mako 107 leicester street Warrington Cheshire Wa51tb United Kingdom Orders placed before 4.00pm are normally processed and shipped the same business day. Please note, next day deliveries are Monday-Friday. Help us to improve our site by giving us some feedback: sales@bearing-king.co.uk or even better, write a review about us on Reviews.co.uk. T: +44 (0)1709 527 269 sales@bearing-king.co.uk www.bearing-king.co.uk Unit 5, Stonerow Way, Parkgate, Rotherham, S60 1SG Regards, Bearing King

Posted 6 years ago

“Where is the bearing? How can I write a review when it’s not been delivered?”

Helpful Report

Posted 6 years ago

Hi Josh Your order went out FREE 2nd class as per your order request, have you received as of today?

Posted 6 years ago

“still waiting after a week and now asked to review”

Helpful Report

Posted 6 years ago

“Until now I have not received anything !”

Helpful Report

Posted 6 years ago

Hi Marc Your order was sent using standard post as per your order request, have you received as of today?

Posted 6 years ago

“Waiting 14 days !!! None information, none reply, order not received”

Helpful Report

Posted 6 years ago

Hi Luc Firstly thanks for your order and really sorry for any inconvenience we have caused you, Your order was sent out on the 16th Jan "standard post tracking not available" as per your order instructions, Please note post to Belgium will take a little longer than our standard post here in the UK and kindly ask you to please give our and yours postal service a little more time If you could keep us updated that would be great and once again sorry Regards Mark King Director Bearing King Ltd

Posted 6 years ago

“Customer Service less than ideal. Numerous emails sent for delivery confirmation, the only response is this survey. Well, have at it!”

Helpful Report

Posted 6 years ago

Dear Edwin I'm sorry you feel this way about our customer service but we only received two emails from you, First email was notification of the order you placed, the second email nobody could make sense of it, The order you placed Saturday 12th Jan was sent out Monday 14th Jan as per your request "standard post (USA) tracking not available)" Other customers from the USA have advised that is takes 3-4 weeks for this service Sorry for any inconvenience Bearing King Team

Posted 6 years ago

“NUL Commande passée le 21/12/2018 débit carte bleue le 22/12/2018 à ce jour rien reçu malgré des relances sans réponse. Ne pas commander chez eux.”

Helpful Report

Posted 6 years ago

Hi Your order was sent out standard post 03/01/2019 as requested Many thanks Bearing King Team

Posted 6 years ago

“Ordered a power gates belt drive to be delivered to Malaysia on the 5th of December 2018. I was not informed that there would be no tracking number. I quote from their email "Unfortunately, you chose a delivery option where tracking is not available". If there was an option to pay for such option, I would have opted for so. International deliveries must always be tracked. It is now 10th January 2019 and the order has not arrived. The parcel was not delivered with a tracking number (which in this day and age is probably unthinkable). They have no proof that the item was even sent. I would be okay if they replied my emails but they only replied one out of 10 emails. Only when I bring up the issue of refunds does Mark reply. Very poor service. At the very least, inform your customers and reply your emails. This kind of service is not acceptable. Will not buy again. Worst online service response to date.”

Bearing King 1 star review on 10th January 2019

Helpful Report

Posted 6 years ago

Dear Muzzaffar Please see attached proof of our postage for your order on the 5th of December, if standard post to the USA takes around 4 weeks (see attached review from one of our US customers) then to you in Malaysia will be 4 weeks plus I’m really not going to argue re shipping companies, they are a law upon themselves, they take so much of our working day up, I also understand that we are the seller and you expect a certain level of customer service so I’ve attached proofs The reason why no trackable option is available for Malaysia is simple, the shipping companies cost is too high for our us and our customers especially for order weights like yours I can’t simply give out refunds for every International customer that are not happy with delivery times whilst goods are still in transit Kind Regards Mark Director Bearing King Ltd

Posted 6 years ago

“Ordered two small bearings that I need urgently down in my Spanish residence. Paid extra for DHL delivery from Bearing King in the UK as Spanish quoted seven days delivery and no express delivery offered. Having used DHL for other purchases from UK I knew it would take maximum of three days, however, it's now been seven days since the placement of my order from Bearing King and my DHL tracking indicates my bearings have been stuck in Germany for the past three days and no signs of movement. Incidentally, a Christmas card sent first class post from UK last Thursday was delivered to my Spanish residence today!! Plus, I could have got the bearings from the Spanish supplier quicker and cheaper.”

Helpful Report

Posted 6 years ago

Hi Bruce Firstly I would like to apologise for any inconvenience this has caused you Secondly I would like to ask you at what point should Bearing King take a bad review on DHL's behalf? I'm sorry but we sent your order out as you asked the following day, your order came in to us the previous day at 15:53 and all carriers had collected by this time, we have given you the DHL tracking number so you can track your order and sent out your order well within a respectable time frame If you feel the need to write a review please only review Bearing King's service NOT the carrier companies Kind Regards Mark King Director

Posted 6 years ago

“Would like to give a positive review but not receice goods ordered yet.”

Helpful Report

Posted 6 years ago

“I placed an order online, I was given a DHL tracking number that does not exist and until now I didn't receive my order . I phoned Bearing king , I was told "You just have to wait until you get your parcel " My question is when??”

Helpful Report

Posted 6 years ago

Hi I’ve just spoken with UK Mail and been told to track DHL International shippments here (see below) they told me that you refused to accept the parcel and also yesterday requested change of delivery, I’m now confused as it says all of this info once tracked Can you please explain if you requested change of delivery or refused to deliver?! https://www.dhl.de/content/de/en/privatkunden/dhl-sendungsverfolgung.html Then use JJD149055313895702960650 to track Thanks Mark Tue, 04.12.2018 08:53 - The shipment was loaded into the delivery vehicle. Tue, 04.12.2018 07:32 - The shipment is prepared for delivery in the delivery depot. Mon, 03.12.2018 11:13 - The recipient has requested changes in the delivery Mon, 03.12.2018 09:14 - The shipment has arrived in the destination country. Thu, 29.11.2018 16:17 - The consignment is transported to the destination country and handed over to the delivery organization. Wed, 28.11.2018 15:22 - The recipient has refused to accept the shipment. The shipment will be returned to the sender. Wed, 28.11.2018 15:22 - The shipment has arrived at the package center Wed, 28.11.2018 15:17 - The recipient has refused to accept the shipment. The shipment will be returned to the sender. Wed, 28.11.2018 09:18 - The shipment was loaded into the delivery vehicle. Wed, 28.11.2018 06:36 - The shipment is prepared for delivery in the delivery depot. Tue, 27.11.2018 16:01 - The shipment has arrived in the destination country. Mon, 26.11.2018 12:16 Cologne, Germany The international shipment is being processed in the export parcel center. Fri, 23.11.2018 13:27 - The order data for this shipment were sent electronically to DHL by the sender. Fri, 23.11.2018 13:27 - The consignment is transported to the destination country and handed over to the delivery organization. Fri, 23.11.2018 13:27 - The shipment has arrived in the start package center.

Posted 6 years ago

Dear Clotilde Just spoken with DHL / UK Mail and had the address changed to 340, this will be delivered tomorrow, Once again sorry for any inconvenience caused, I’m shocked that they didn’t use the contact numbers you supplied us I’ll credit you in full for your trouble and as my way to say sorry Kind Regards Mark King Director Bearing King Ltd

Posted 6 years ago

“I'm sure the product would have been fine if only it had turned up and they had responded to emails”

Helpful Report

Posted 6 years ago

“Still awaiting delivery of my purchase after a week.”

Helpful Report

Posted 6 years ago

Good Afternoon Susan, Thanks for the 1 star rating!, however you placed your order on Saturday (22nd), we then posted it on Tuesday (25th) as we do not process orders over the weekend and it was delivered to you on the Wednesday 26th at 9am (the next following day). Also, you only placed the order on a FREE second class service which takes up to five working days. Please see the consignment tracking number for UK MAIL below. 41491490000851

Posted 6 years ago

“Firstly the bearing that came was in the wrong box which is fine as not BK fault. But the replacement sent was wrong again which was just poor.”

Helpful Report

Posted 7 years ago

“No communication. Nothing to say the bearings I required were not in stock, just a quick email to say so would of been nice. No reply to email asking about my delivery.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Bearing King Reviews