WOWBBQ Reviews

Name: WOWBBQ
Rating: 4.93

4.9 Rating 2,469 Reviews

98 %

of reviewers recommend WOWBBQ

4.9

Based on 2,469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

WOWBBQ 5 star review on 12th October 2025

Anonymous

Anonymous // 01/01/2019

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“I brought a Weber Master Touch Limited Edition from WOW BBQ. I found their pricing very competitive and it was delivered in a timely manner and as advised. Unfortunately my BBQ arrived damaged not once but twice through no fault of WOW BBQ. I do not want to bore you with the detail but i cannot thank Patrick and Lee for how proactive they have been in resolving the issues. Their communication was second to non and they did what they said they were going to do and replacement parts arrived as they advised. I never write reviews but in this instance and given the level of customer service that i received i feel compelled to do so. I cannot recommend this company enough and they will be my first port of call for all my future BBQ requirements. Many thanks guys and keep up the good work.”

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Posted 7 years ago

“The Weber BBQ thatI bought is great, but even better is the WOW team and especially Lee, as they went out of their way to make sure my delivery arrived even faster than planned. Cannot recommend them highly enough: prices are great, products are really good, and the WOW team and their customer service and dedication to us, the customer, is fantastic.”

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Posted 7 years ago

“TNT could have turned this into a disaster - great service from Lee meant it was business as usual. Ordered a bbq on Thursday, and chose Saturday delivery, ready for a big BBQ and party Sunday. Logged into TNT at 3pm Saturday to check status only to find we had been moved to a Monday slot - called TNT no answer, gone home! Called WowBBq and spoke to a chap called Lee who could not have been anymore helpful, he went above and beyond and organised for a local courier to pick up from them and then deliver to me 2 hours away - what more could you want - ohh and threw in a book for my inconvenience! This is how customer service should be done, unfortunately too often it is not. Lee is a credit to the team there and the customer ethos is spot on! They now have a customer for life and one that will be ensuring all my friends order from them. Well done”

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Posted 7 years ago

“ordered up Weber BBQ,Fantastic service and extremely professional .....personal thanks to Lee Wills who sorted out my delivery to Argyll Scotland ,delivered within 48 hours for a reasonable surcharge very happy customer”

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Posted 7 years ago

“Brilliant! The team at WOW BBQ are helpful, friendly and quick to respond to any queries. Very impressed with the quality of the products and the service I received. Will definitely be using WOW BBQ again and would happily recommend them to friends and family.”

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Posted 7 years ago

“Fantastic service and extremely professional .....personal thanks to Lee Wills who was brilliant :)”

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Posted 7 years ago

“Questions were answered promptly. Delivery was prompt. Product was exactly as expected and at a competitive price.”

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Posted 7 years ago

“Easy to use website. Very quick weekend delivery. Top notch product. 10/10”

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Posted 7 years ago

“Fast, quick and highly professional service. Will definitely use again and recommend to anyone.”

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Posted 7 years ago

“Excellent delivery service. We purchased a Q1200 and gas containers as a birthday present. Very pleased with the Weber products. We will be returning for a new BBQ soon. Thank you”

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Posted 7 years ago

“Very prompt service.”

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Posted 7 years ago

“Excellent, prompt delivery”

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Posted 7 years ago

“Delivery arrived on time and will packaged. Goods were most competitively priced. Swift efficient purchase.”

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Posted 7 years ago

“I live on the Isle of Wight and the next day service is great arrived next day and time delivery thank you very much for an excellent service”

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Posted 7 years ago

“Just bought our second Weber Electric Barbeque from WOW BBQ, who are a pleasure to deal with. The staff are always helpful and friendly, especially Patrick, who's customer service is second to none. Great product, great price, same day despatch and next day delivery, what more could you ask for. Such a refreshing change, these days, to deal with a company that cares about their customers :-)”

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Posted 7 years ago

“Great Customer Service, Excellent Communication, couldn’t be better than that! Bought a Weber Master Touch barbecue, reported a manufacturing fault, received an entire new replacement within three days. Will always be on top of my recommendation list.”

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Posted 7 years ago

“I purchased my Weber Q1200 from WOWBBQ and was immediately impressed with the superb packing and easy to understand instructions which made it very simple to assemble. When I had some difficulty getting it to work, I got in touch with the customer service team who responded very quickly and were able to resolve the problem (which was of my own making) We enjoyed our first Weber bbq the following day, finding the bbq quick to heat up and easy to use with great results - Thankyou WOW.”

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Posted 7 years ago

“A very efficient company to deal with, i had a few queries on the product i was buying and Lee was very helpful and described each product in depth for use with a BBQ, delivery was arranged once payment made and was delivered on time and well wrapped with no damage at all. I would buy products from this com pony again, friendly, very helpful and a good price.”

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Posted 7 years ago

“The staff were helpful when I contacted them about the products I was considering buying but had some questions about. The ordering and delivery process went smoothly and the items arrived on the day requested, in good condition. All was good, thank you.”

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Posted 7 years ago

“If your looking for anything Weber related, use this company first, you will not be disappointed. I looked around for the best deal as you do, I’m so glad that I chose WOWBBQ the service that I got was second to none. The staff are very helpful and knowledgeable, nothing is too much trouble. Ok I had a slight hiccup, but it was sorted straight away, with next day delivery, again very professional service. I did not hesitate in giving 5 stars for such a phenomenal service.”

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Posted 7 years ago

WOWBBQ is rated 4.9 based on 2,469 reviews