WOWBBQ Reviews

Name: WOWBBQ
Rating: 4.92

4.9 Rating 2,225 Reviews

98 %

of reviewers recommend WOWBBQ

4.9

Based on 2,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Andrew OConnor

Matt

John

Collin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have nothing bad to say about this company other than the fact that they wrote to me and asked for me to write them a five star review. It seems that they telling me how to score my own review is more important to them than me scoring my own review. I’ve therefore given them a three.”

Helpful Report

Posted 17 hours ago

“Goods arrived quickly, but damaged. Box show impact and grill is not circular as a result”

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Posted 1 month ago

“Ordered a black Weber Gas BBQ Cover, but a grey one came. It fits and is light weight but it wasn't quite the colour I expected.”

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Posted 1 month ago

“Fairly prompt delivery, but arrived in a damaged box. Not ideal as it was a present, but the contents were fine so didn’t return it.”

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Posted 2 months ago

“Good service apart from delivering the wrong bbq the first time…not easy when tou have to leave work to meet a delivery”

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Posted 3 months ago

“Thaw accessories that you supplied are fine. I gave you the opportunity to supply a barbecue as well but you couldn’t be competitive on this whereas your competitor was , that was a disappointment”

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Posted 9 months ago

“Great product. The video we downloaded to assemble was superb. Shame the delivery person was tremendously unpleasant and just dumped our goods on the street and was rude.”

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Posted 10 months ago

“Disappointed with what accessories came with BBQ compared with my friends exact model and with my local Garden Centre. I thought I purchased a bargain but I should have known.”

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Posted 11 months ago

“Ordered a Genesis. It was a really easy transaction. Arrived extremely well packed on a pallet a couple of days later. There was a part missing, but I called WOWBBQ and was told if I raised a case via email they would chase it up. As yet I’ve not had confirmation of receipt of this email? Lack of communication really lets this company down.”

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Posted 1 year ago

“Always use WOWBBQ and this is our second purchase of a BBQ from them. Unfortunately the main bowl was damaged so it took a few emails to arrange for WOWBBW to have Weber replace the damaged section. Strange as I thought if you received a new product that was damaged upon opening and under 30days you were entitled to a free of charge exchange/replacement. Still yet to receive it two weeks later, but fingers crossed it will come. Also the free gifts still have not arrived and as you have to claim them from Weber direct, it has been a nightmare trying to arrange. Not sure if I’ll ever get them. Normally give WOWBBQ 5 stars but only 3 on this occasion as I have sent many emails with photos and proof of damage and phone calls trying to get the damaged part replaced and as for a Weber and the free gifts, they are useless and I wouldn’t let this influence any future purchases.”

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Posted 1 year ago

“Placed an order which was lost by the delivery company. WOWBBQ jumped into action when I told them I hadn’t received my original delivery. 2nd time round no issues, so 5 stars for this”

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Posted 1 year ago

“I purchased a replacement lid for my weber q2200 unfortunately I thought the bbq was Q2000 so received the wrong one( my fault ) I returned the lid and ordered the correct lid only to find the price had increased from £34.99 to £45.00 in three weeks.”

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Posted 1 year ago

“Prompt service, but we were rather disappointed with the poor condition of the box, especially as the cleaning kit will be a Christmas gift. As yet, we have not examined the contents, so cannot vouch for their condition. Because it is a gift, we will be unable to comment on the usefulness of the kit.”

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Posted 1 year ago

“Ordered on the 27th & delivered on the 28th by DPD. My biggest criticism is the packaging which was not done very well. I had two orders arrive on the same day. This order all items were fine. The second order which were Wood pellets 2x Oak & 2x Hickory were split into two boxes due to weight. The 2x Hickory were fine as they were in bags but the 2x Oak were in boxes & one broke open & wood pellets were everywhere & coming out of the outer box which was also split As the boxes were not secured from moving about.”

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Posted 2 years ago

“As I was opening the box containing the pizza stone, it fell out and broke into 3 pieces. I was surprised it broke on a thick living room carpet. I accept responsibility for this mishap, but am surprised at the lack of robustness of this piece of equipment. Yours in disappointment, Keith Wilkinson”

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Posted 2 years ago

“Was told that we would get a text an hour before delivery that didn’t happen”

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Posted 2 years ago

“Items were bought as a gift so disappointed the packaging is a bit damaged. Good price and fast delivery though.”

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Posted 3 years ago

“I love the BBQ, and appreciated great service from WOWBBQ. What I didn't like was the delivery by Palletways. The BBQ was delivered by a single driver, who was very nice, on a pallet. The pallet was left on the pavement outside by house. The driver would not assist us to get the BBQ in the house. I told the driver that this was ridicules, he said he gets this comment all the time! Had it not been for my very strong son, we would have been left in a pickle. The delivery process needs attention.”

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Posted 3 years ago

“The weber barbecue we ordered is a lovely unit. However there was some damage when it arrived (video attached). I also specifically asked for it not to be shipped before 31st May as we were away but it came out and sat in an irate neighbour's hallway for almost a week.”

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Posted 4 years ago

“The weber starter chimney was packed as if I had bought it from a private seller on Ebay. No box just some bubble wrap and what looked like a black bin liner taped together. The chimney was dented because the bubble wrap was not covering the most vulnerable part of the chimney.”

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Posted 4 years ago

WOWBBQ is rated 4.9 based on 2,225 reviews