WOWBBQ Reviews

Name: WOWBBQ
Rating: 4.92

4.9 Rating 2,271 Reviews

98 %

of reviewers recommend WOWBBQ

4.9

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Sally

Andrew OConnor

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived a bit dissapointed as I thought the wing trays would be cast metal but they are not they are plastic”

Helpful Report

Posted 1 month ago

“Entirely satisfied with the ordering process and product delivery, but the delivery was very disappointing. Not only did the delivery company keep us waiting all day on the promise of a guaranteed time which kept being pushed back - ultimately they delivered 45 minutes later than their absolutely final time. They then proceeded to dump the incredibly heavy pallet and box on the middle of the drive and refused to put it in the garage as requested. We then had to dismantle the box outside and take it into the garage piece by piece leaving us with a huge pallet to dispose of. It may be easier for you to have the delivery by a pallet company, but as your customer, this did not work well at the point of delivery. I would suggest you give further thoughts as to how this is done in the future.”

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Posted 1 month ago

“Delivered all okay.On assembly found self taping screws x 7 that held plastic end cap in place missing for the right hand side shelf. In assembly guide every fixing shows what packet it comes in A,C,D or E. At the front of the manual it does not show these screws.Ive managed to fix using my own self taping screws.Bit annoying to pay £1500 to have screws missing .Photos attached.”

Helpful Report

Posted 2 months ago

“I received my Weber in good time, however I wasn't aware that we had to assemble it. We managed, but I guess what would have been nice would have been informed that they come flat packed these days.”

Helpful Report

Posted 2 months ago

“We received the wrong bbq in error but it was promptly rectified. The correct bbq arrived unsealed but everything was in the box and appeared untouched. Great bbq.”

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Posted 2 months ago

“the price was decent. the delivery timely. some issues with payment system meant painful to order. Asked a question re cover, as i wanted to store BBQ with the sides down, told cover adjustable with velcro, bought recommendation. not really adjustable.”

Helpful Report

Posted 2 months ago

“Delivery came well packaged including the extra items i had ordered and on time. It was delivered on a pallet. I had seen this BBQ cheaper on a different website but Wow seem to suggest their delivery service would be better. My wife took the delivery, the driver just dumped the pallet in the middle of the driveway preventing my wife moving her car. They also refused to take the Pallet away. My wife & son then had to open the package and drag the BBQ out of the way of the car. Not the service we had hoped for.”

Helpful Report

Posted 3 months ago

“Part of order was not despatched by mistake. On contacting the seller they apologised and immediately sent the item special delivery for next day. Overall very good (but not quite perfect) service. So only 4 stars. I would use them again.”

Helpful Report

Posted 6 months ago

“Competitive pricing and good stock. There was a mix up with the first delivery, but it was sorted extremely quickly without fuss. I’m very impressed with WoWBBQ customer service and very happy with my new Master Touch.”

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Posted 9 months ago

“Can't fault my new Weber, and the accessories delivered in perfect working order had a little returns issue but was resolved pretty quick”

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Posted 9 months ago

“The product and price were good, however delivery by DPD was poor”

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Posted 10 months ago

“Difficulty with the website delivery address different from billing address, had to telephone to sort it out, otherwise all fine”

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Posted 10 months ago

“Arrived very quick but box damaged so part of product also damaged on arrival otherwise would give 5*. Matter dealt with promptly after one phone call & a couple of emails to satisfaction. The actual product weber master touch is amazing.”

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Posted 11 months ago

“Ordered a Weber E-5770. Looked like it had been knocked around during shipping. This is obviously the courier’s fault. The brilliant people at WOWBBQ were super quick to address the problem. Great customer service.”

Helpful Report

Posted 11 months ago

“Had a small problem with the delivery not turning up after 4 days, this was quickly put right once I had spoken to them , items then came in the next 3 days. All items are as advertised.”

Helpful Report

Posted 1 year ago

“Good quick service. Guy I spoke to wasn't quite up to speed with Weber part numbers but eventually found an online parts diagram. Would be better if wow bbq also listed Weber part numbers. I needed a spark igniter for a E310. Overall good, quick dispatch. Item was well packed and the install instructions were good. Some ambiguous bits but ok overall. Job took about 30 mins to change the igniter.”

Helpful Report

Posted 1 year ago

“Easy to order quick delivery”

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Posted 1 year ago

“Great service, Product dispatched on time and arrived next day. Knocked a point off as the same BBQ bundle I ordered has gone up £60 less than 3 weeks after I ordered this which is a shame that companies do this.”

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Posted 1 year ago

“Great bbq and great service 👍”

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Posted 1 year ago

“Excellent service and communication through out the process even with some post delivery queries that I had”

Helpful Report

Posted 1 year ago

WOWBBQ is rated 4.9 based on 2,271 reviews