WOWBBQ Reviews

Name: WOWBBQ
Rating: 4.92

4.9 Rating 2,717 Reviews

98 %

of reviewers recommend WOWBBQ

4.9

Based on 2,717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

WOWBBQ 5 star review on 12th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price I could find and had all items in stock. There were some issues with the delivery which took a few phonecalls, but all sorted in the end. On assembly the Weber fixing pack was missing, but a replacement was sent out next day. I was sold an accessory I didn’t need, butbthis was taken back and credited without question. Not without issues, butball were resolved.”

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Posted 6 days ago

“Quick delivery - ordered Solo XL melisa table top wood burner - product cheaper than other reputable sites - would recommend this site and will purchase again from them”

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Posted 2 weeks ago

“I ordered a Weber Q BBQ and accessories. The accessories were delivered as promised but the BBQ was not sent. I found customer services at WOW to be very responsive and they quickly sorted the problem. It all worked out in the end despite a slight delay.”

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Posted 2 weeks ago

“All fine. Delivery could have been a bit quicker.”

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Posted 2 weeks ago

“Cover for BBQ was missed off original delivery but resolved immediately. Great customer outcome focus”

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Posted 2 weeks ago

“Really pleased with my new Weber E-425 BBQ. Can see after assembling it how well designed the unit is and has considered the ease of use for the end user.”

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Posted 2 weeks ago

“Excellent bbq used it twice perfect your dispatch was good but carrier you used not so good didn’t receive until Thursday ordered on the Saturday”

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Posted 2 weeks ago

“Ordering and delivery was fine. I had a query about changing the gas regulator from the travel version to patio gas, not something you would want to get wrong. Unfortunately the telephone number isn’t manned and even though it says to leave a message that function doesn’t work. This meant frustrating delays getting the BBQ operational. Why have a number of you have no intention of using it?”

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Posted 3 weeks ago

“I ordered 2 cooking grates, one for my 22” Weber & one for my ‘Go Anywhere’. Both were dispatched promptly but were delayed on route by the shipping firm DPD. When the box finally arrived it was in very poor condition. Fortunately the grates were ok.”

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Posted 1 month ago

“Incorrect part sent out but after contacting WOW Correct part was sent to me! Good customer service.”

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Posted 2 months ago

“Received a call from WOWBBQ soon after placing order, offering me delivery the following Monday, waited in on Monday only to get a call late afternoon from a pallet delivery company stating they had a delivery from Garden World and could deliver after Wednesday, so all very confusing. Pallet company sent email at 14:00 on the day of delivery stating it would be between 15:00 and 16:00. Had been left out in the rain as box was very wet.”

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Posted 6 months ago

“I have owned a Q1200 for a number of years now and it's a great little BBQ. I recently decided to get the Traveler Compact. It's the perfect size for my use. I was after a cargo cover so emailed Weber as I couldn't find one. They replied and asked for my product details and personal details. This sounded promising, so I replied with all required information. However, my next reply just said they didn't have one for the Compact. This was a strange turn of events, particularly as their email was so promising intially but it seems they just wanted to register my product. It would have been better to just ask me to register it rather than string me along like they were preparing to supply a cover. I have returned the BBQ.”

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Posted 9 months ago

“The package arrived damaged but the BBQ was very well protected. The box of wooden pellets, however, was damaged and no longer sealed.”

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Posted 10 months ago

“Returning customer to WOWBBQ find them a great service only down side is i find that there delivery service is over priced. Even more than the courier own website. I'd probably buy more from here if delivery wasn't so expensive. But customer service 5*”

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Posted 10 months ago

“Item arrived a bit dissapointed as I thought the wing trays would be cast metal but they are not they are plastic”

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Posted 1 year ago

“Entirely satisfied with the ordering process and product delivery, but the delivery was very disappointing. Not only did the delivery company keep us waiting all day on the promise of a guaranteed time which kept being pushed back - ultimately they delivered 45 minutes later than their absolutely final time. They then proceeded to dump the incredibly heavy pallet and box on the middle of the drive and refused to put it in the garage as requested. We then had to dismantle the box outside and take it into the garage piece by piece leaving us with a huge pallet to dispose of. It may be easier for you to have the delivery by a pallet company, but as your customer, this did not work well at the point of delivery. I would suggest you give further thoughts as to how this is done in the future.”

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Posted 1 year ago

“Delivered all okay.On assembly found self taping screws x 7 that held plastic end cap in place missing for the right hand side shelf. In assembly guide every fixing shows what packet it comes in A,C,D or E. At the front of the manual it does not show these screws.Ive managed to fix using my own self taping screws.Bit annoying to pay £1500 to have screws missing .Photos attached.”

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Posted 1 year ago

“I received my Weber in good time, however I wasn't aware that we had to assemble it. We managed, but I guess what would have been nice would have been informed that they come flat packed these days.”

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Posted 1 year ago

“We received the wrong bbq in error but it was promptly rectified. The correct bbq arrived unsealed but everything was in the box and appeared untouched. Great bbq.”

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Posted 1 year ago

“the price was decent. the delivery timely. some issues with payment system meant painful to order. Asked a question re cover, as i wanted to store BBQ with the sides down, told cover adjustable with velcro, bought recommendation. not really adjustable.”

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Posted 1 year ago

WOWBBQ is rated 4.9 based on 2,717 reviews