WOWBBQ Reviews

Name: WOWBBQ
Rating: 4.92

4.9 Rating 2,876 Reviews

98 %

of reviewers recommend WOWBBQ

4.9

Based on 2,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

WOWBBQ 5 star review on 12th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received it”

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Posted 4 weeks ago

“Delivered on two pallets and literally dumped outside our gate and the driver was unwilling to assist my wife in getting it to a safe point within the boundary of our home.”

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Posted 4 weeks ago

“I purchased a Lumin Electric Compact BBQ from WOWBBQ, as the website showed it was in stock and allowed me to complete the purchase. However, it later turned out that the item was not actually available. After waiting 3–4 days and not receiving the product the next day as promised, I contacted customer service. The agent explained there had been an error on the website and cancelled my order, but there was no meaningful apology or offer of compensation for the inconvenience. I chose WOWBBQ because of the positive reviews, but this was a disappointing experience. Based on this, I would be unlikely to use the website again.”

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Posted 1 month ago

“Ordered my bbq on 28th April, it is now 6th may Still not received it, no communication form the company despite an email stating I’ve not had my delivery yet. Bank holiday family get together ruined as I was told the delivery would be 30th April or the 1st may. Still waiting”

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Posted 2 months ago

“Order was placed just before Easter, stated as 1-3 days. Phoned company after the easter period,and was Informed that the goods would be with me by the Thursday of that week. Waited till Monday and re phoned the company to find out when it was being deliverd, Was Informed that I would have it by Wednesday, nope arrived two days later. I do wish that companies that ask you to purchase from them actually have the goods in stock, and not fob you off with lies. If you have not got it say out of stock.”

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Posted 2 months ago

“You never delivered it in the first place so asking to review your purchase is a bit rich…”

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Posted 1 year ago

“Broken packaging, coal falling out whne delivered. Delivered to the wrong house with strange boxing around. Contacted you over a week ago and still no response”

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Posted 1 year ago

“Your staff and manager need training in answering the phone in a profeshional manner. My webber turned up with damaged parts and I am still waiting for replacement.”

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Posted 2 years ago

Dear Roger, I want to reiterate that at the very beginning of our call (and all calls) you were greeted you professionally. You must not have heard this and instead went on a tirade of your experience of being a company director and how this was not good enough. To be honest, it took me aback and the call still sits fresh in my memory. You called to report a damaged leg. Unfortunately this does happen but the good thing is that we are well equipped to resolve this. As is standard, we require a photo but you were unable to provide this - no problem, we figured out what leg was damaged and I can already see that this has been delivered to you. 1 Star seems harsh. You must have ran a very tight ship at your company. Kudos to you, sir! If you need further assistance, please let us know.

Posted 2 years ago

“Had my order delivered on 30/05/2024 - incomplete. The only indication was a handwritten message 'To Follow' next to the missing item on the invoice. No explanation as to why or when I had to ring you myself (same day) to seek further detail and a rather uninterested person explained to me that there's nothing that you could do as Weber have let you down and not shipped this item to you as a part of your regular deliveries. In addition, I was explained that the new delivery from Weber is coming in over the next day and you're hoping to rectify the problem I am writing this review on 16/06/2024 - as of yet I haven't had any contact from you, neither received the item. In addition you still have my money that you took for selling something that clearly wasn't available. ps. Shocking packaging - loose items in a huge box which looked like it was sellotaped by a 3 year old”

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Posted 2 years ago

“Did not receive item and still chasing for it or a refund, poor service.”

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Posted 2 years ago

Hi Charles, Thanks for your review and sorry that this has been a 1 star experience for you. I have searched for an email from you and cannot see any contact from you in our inbox, so we have not been able to deal with this for you. I have checked your order and can see it was dispatched just over a week ago using Royal Mail - we have experienced issues with this Royal Mail service lately which has prompted us to changing to a tracked service across the board. I have today raised an order for you for a replacement to be sent out ASAP and should arrive with you in time for the weekend. Please do get in touch if you have any questions or queries and we will do our best to assist you. Kind Regards, Daniel WOWBBQ

Posted 2 years ago

“The Weber BBQ charcoal was really badly packaged. I don't know if I've got 2 bags of dust but I'm not expecting 8kg of coals to be intact. Really poor.”

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Posted 2 years ago

“Great product but the BBQ turned up in a old box that was filthy dirty, wet, soggy and obviously hanging around in storage for a long time. Not ideal for a present for my wife that cost nearly £2K!”

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Posted 2 years ago

“They delivered the BBQ to the pavement outside my house. My pregnant wife asked them to bring in the 150kg pallet and they refused. She had to unpack the whole BBQ and get a neighbour to help carry it inside. It is ridiculous to expect anyone to be able to get 150kg into the house let alone a pregnant lady. Further to this, we are on the ground floor. It would have been very easy to help.”

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Posted 2 years ago

“Haven’t received this cover, it was ordered 17/3/24, and message to say sent 18/3!”

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Posted 2 years ago

“I don’t normally write reviews but the bbq I purchased is not great it’s wobbly and the lid is off set my last Webber bbq without hinged lid is stable sturdy and doesn’t look as though it’ll fall over with a breath of fresh air. Just a tad disappointed 😔”

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Posted 3 years ago

“Charcoal has not arrived as courier. May have left it by the side of a main road”

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Posted 5 years ago

WOWBBQ is rated 4.9 based on 2,876 reviews