Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 771 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my rug from Woven on the 23rd of October, and thought it would arrive within the usual 5-10 days. I hadn't read the website properly as for Woven orders and shipments, it is 10-15 working days. I therefore sent an email after this time frame and was told the rug was on its way and would arrive w/c 22 November. More emails I was informed that my rug was coming from Denmark, hence the delay. The rug finally arrived 7 December. It is a lovely rug but the incredibly long delivery time has put me off ordering anymore rugs from Woven. I would suggest that if you order any rugs from this company, you find out if the rug is in England already in their warehouse or coming from another country before it comes to England. Then decide if you don't mind waiting 46 days or more for the rug.”

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Posted 4 years ago

“My rug arrived quickly and I absolutely love it, the quality and warmth it gives my living room has made me so happy, trying to get rid of cool grey tones. Would definitely recommend 👌”

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Posted 4 years ago

“The rug is very good quality. Unfortunately one of the long edges isn't quite straight, it seems to curve inwards in the middle but it was half price so will put up with it and hope it either straightens over time or I'll get used to it's quirkiness”

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Posted 4 years ago

“Good price. Well packaged”

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Posted 4 years ago

“Rug as advertised at good price. Delivery took a little longer than expected: Would have appreciated better communication from Woven regarding this. At least I was able to phone them and speak to a real person albeit ultimate delivery was about a week longer than the person on the line promised me it was coming.”

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Posted 4 years ago

“Very good rug”

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Posted 4 years ago

“Arguto Multi 140x 200cm Rug . Took a bit of time to deliver , but was imported so hence the wait , Rug is well made Beautiful vibrant colours & very very soft to walk on , also a Fantastic price from Woven so would Highly recommend.”

Woven 5 star review on 7th December 2021

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Posted 4 years ago

“Slow on delivery I had to chase it up.”

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Posted 4 years ago

“Extremely quick turnaround on delivery. Very pleased with the purchase”

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Posted 4 years ago

“Very impressed with the quick delivery of the rug and it was a great price in the sale.”

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Posted 4 years ago

“Perfect and great customer service”

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Posted 4 years ago

“Beautiful rug, brilliant price and great customer service. The rug was delivered promptly exactly when they said it would be. I would definitely buy from Woven again.”

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Posted 4 years ago

“Still haven’t received the rug ordered nearly a month ago”

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Posted 4 years ago

“I ordered my rug in September & delivery was only a few days ago in December. This was due to delays with shipping which I know is beyond the Company’s control. However my only issue is that I was never contacted to advise me there would be a delay, & the dates were moved on a couple of times. I had to contact them for updates each time. I was offered an alternative product with a slightly higher discount & the staff were always courteous.”

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Posted 4 years ago

“Lovely rug and prompt delivery service - thanks Woven!”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Excellent quality cushion. Highly recommend. Fabric colour is much darker than on Woven’s webpage. Delivery took more than a month.”

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Posted 4 years ago

“Wonderful product! Delivery can within the time frame and before Christmas, so very pleased.”

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Posted 4 years ago

“Beautiful rug and a brilliant offer price the day I bought it.”

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Posted 4 years ago

“delighted with this rug it looks amazing and such great quality. Finishes the room off and gives warmth and interest Thanks, really greatr buy”

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Posted 4 years ago

Woven is rated 4.2 based on 771 reviews