I ordered my rug from Woven on the 23rd of October, and thought it would arrive within the usual 5-10 days. I hadn't read the website properly as for Woven orders and shipments, it is 10-15 working days. I therefore sent an email after this time frame and was told the rug was on its way and would arrive w/c 22 November. More emails I was informed that my rug was coming from Denmark, hence the delay. The rug finally arrived 7 December. It is a lovely rug but the incredibly long delivery time has put me off ordering anymore rugs from Woven. I would suggest that if you order any rugs from this company, you find out if the rug is in England already in their warehouse or coming from another country before it comes to England. Then decide if you don't mind waiting 46 days or more for the rug.