Had secateurs for six months. After some light trimming the corner of a blade broke off. I claimed on the guarantee but because this is an unusual occurance my claim was rejected except that I was told that Felco would be contacted to see if they will replace the blade.I am 86 so there is no way that the secateurs have been misused. Very disappointed with your customer service who blocked our genuine guarantee claim for a £40 item item.
2 years ago
World of Felco has a
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