I've been buying Felco products for myself and family members for over 30 years. NO LONGER! Unlike many other of Britain's best companies they use couriers that charge exorbitant extra costs to deliver to UK residents in Highlands and Islands - despite their website saying they can use Royal Mail which has uniform costs for whole of UK. When I was telephoned to say they were adding £20 postage to my order of £163 I refused to pay this ridiculous charge and asked for my order to be cancelled. I was told by Clive at 4.44pm today this would be done...... so why is my credit card statement not showing any refund at all? I never thought I'd end up having to take a company like Felco through the small claims process. That's me, my extended family and all our many friends never buying Felco products ever again. Shame because they are good products, but to rip off customers in this way just because of where they live, especially with a large value order, is totally unacceptable. I'll not write what I feel about the lack of prompt refund!