World of Secateurs - (formerly World of Felco) Reviews

Name: World of Secateurs - (formerly World of Felco)
Rating: 4.85

4.9 Rating 2,602 Reviews

96 %

of reviewers recommend World of Secateurs - (formerly World of Felco)

4.9

Based on 2,602 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“I ordered Felco 2 and snips bundle, I was really pleased with the service ,the delivery was prompt and my secateurs was really well packed within bubble wrap , Felco Secateurs are the best when gardening, worth every penny , I highly recommend World of Secateurs, I would use again Many thanks”

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Posted 5 months ago

“I have been using Felco secateurs for 45 years, none better.”

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Posted 5 months ago

“Excellent range of products. Competitive prices. Will use again.”

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Posted 5 months ago

“The parts ordered arrived very promptly and in perfect condition, faultless service, well done!”

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Posted 5 months ago

“Awful, a week from ordering - still not received the item; contacted Felco - clearly no idea what’s happened, then received review email - implies it should have arrived by now”

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Posted 5 months ago

I’m really sorry for the delay and for the frustration this has caused. I did reply to your email this morning to explain that your order was dispatched on a Royal Mail 48-hour and it looked as if all was in hand to be delivered. While the vast majority arrive within the expected timeframe, on this occasion it appears Royal Mail have unexpectedly delayed or held the parcel. Unfortunately there have been no further tracking scans today as we had hoped. To resolve this as quickly as possible, I’ve arranged for a replacement to be sent out to you ASAP. I’ve also emailed you with instructions on what to do should the original item still arrive. I completely understand how disappointing this experience has been and I’m sorry it didn’t meet expectations. Please do check your emails, and if you need anything further, I’m more than happy to help.

Posted 5 months ago

“Well done again World of Felco!🙂Excellent, communication, I could get all the parts i needed, and swift delivery! Brilliant!”

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Posted 6 months ago

“Sorry, I can't go lower than one star! Having owned my Felco number 8 secateurs for fifty years (along with several otherpairs of Felco's), on servicing them with new blades and springs, I lost the tiny washer behind the thumb catch, so ordered a thumb catch pack in order to replace it. On tightening the thumb catch retaining screw the new washer shattered - a really dissapointing experience, showing the rubbish quality products are made to today, not acceptable at all and a real let down by Felco.”

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Posted 6 months ago

We’re sorry to hear that the washer broke during fitting. This is the first time we’ve heard of such an issue, but even so, it is something we could have helped with. Normally, if a small component fails, customers contact us so that we can resolve the issue. In this case, no contact was made and this review is the first notification we have received. Had you contacted us, we would have been happy to help. Choosing instead to leave a one-star review without first giving us the opportunity to respond is, of course, your decision. For completeness, the order was placed on Thursday 15 January and delivered on Monday 19 January, in line with our stated delivery timeframe. Suggesting that you wanted to give less than one star is difficult to reconcile with the facts, particularly as we were not made aware of any issue at the time. Had we been informed through normal channels, there would have been a clear willingness to help resolve it.

Posted 5 months ago

“Great service from ordering to delivery. Used them everyday since buying. Great product”

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Posted 6 months ago

“They had what we needed and the delivery was very fast.”

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Posted 6 months ago

“Great service at a reasonable price.”

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Posted 6 months ago

“Great secateurs.”

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Posted 6 months ago

“Great products, Fast delivery”

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Posted 6 months ago

“Excellent service once again for the go to Felco people.”

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Posted 6 months ago

“Replacement blades ordered easily . Arrived v quickly Thank you”

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Posted 6 months ago

“Great quick simple service. Good postage costs too”

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Posted 6 months ago

“Great products let down by delivery. Out of stock items had to be chased and a partial delivery suggested as it was a gift. Customer service should be more forthcoming.”

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Posted 6 months ago

“Brilliant!”

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Posted 6 months ago

“Yes really pleased with the product and service”

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Posted 6 months ago

“Perfect . Great customer service . I actually spoke to a human to place my order. Super efficient. I Highly recommend , my 2nd time using the site.”

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Posted 6 months ago

“Excellent quality products. Great service. Have used Felco secateurs for years and find them exceptional.”

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Posted 6 months ago

World of Secateurs - (formerly World of Felco) is rated 4.9 based on 2,602 reviews