World of Secateurs - (formerly World of Felco) Reviews

Name: World of Secateurs - (formerly World of Felco)
Rating: 4.85

4.9 Rating 2,730 Reviews

96 %

of reviewers recommend World of Secateurs - (formerly World of Felco)

4.9

Based on 2,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“After using the Felco pruners for years on a fruit farm parts have worn put in an order and within a few days replacement parts arrived so I was very pleased with the service.”

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Posted 1 year ago

“I love the products, and the service was excellent. Only thing I'd like to be different is avoiding lots of bubblewrap - could you find a more environmentally-friendly way to package the items perahps? I hope you don't mind the feedback - I'm absolutely delighted with the secateurs. Thank you”

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Posted 1 year ago

“Excellent price and fast despatch. I've always used Felco products as they are superb quality.”

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Posted 1 year ago

“first class service, thanks”

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Posted 1 year ago

“So glad I chose to buy Felco secateurs & the sharpening tool also. I also use the re sharpening & servicing option each year it keep everything working perfectly.”

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Posted 1 year ago

“Incredible Secateurs! Fantastic customer service”

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Posted 1 year ago

“Most excellent.”

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Posted 1 year ago

“great customer service, order received promptly”

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Posted 1 year ago

“Always one of the best makes of secateurs on the market”

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Posted 1 year ago

“Very pleased with my purchase, Felco makes work in the garden easier.”

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Posted 1 year ago

“I bought spare parts for a set of Felco secateurs. This was for my son who works professionally in the wine industry, maintaining vineyards in the UK. He has had his secateurs for over 10 years and they have lasted well. He would not use any other brand. The website made finding and ordering the spare parts very easy and my order arrived within 3 days. While on the website I decided to order a new pair of secateurs and a cleaning kit. I used the cleaning products as soon as they arrived on an old set of secateurs and they now look like brand new. I am very happy with my purchase and would but from Felco again.”

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Posted 1 year ago

“Quality product.”

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Posted 1 year ago

“Good quality materials shipped quickly”

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Posted 1 year ago

“Super-fast delivery of excellent secateurs. Very pleased and would definitely recommend”

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Posted 1 year ago

“I always get excellent service from the staff at Felco. It is so good to have confidence that a person will sort out an issue.”

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Posted 1 year ago

“Secateurs had efficient cutting mechanism but very, very stiff to open, close and lock. It took quite a while, considerable patience and a lot of 3 in One oil to loosen them up and the 'holding' tab it still very stiff. Not a problem I have had before.”

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Posted 1 year ago

“Great product and a great company to deal with. Website is easy to navigate . Order was promptly processed and I was kept up to date with its progress. Super fast delivery. The Felco secateurs are the best I've used in over 50 years and well worth the price.”

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Posted 1 year ago

“Easy to find spare part I needed and very prompt postage.”

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Posted 1 year ago

“Quick delivery, well packed. Would use again.”

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Posted 1 year ago

“I ordered the Felco model 7 professional secateurs and about 3 to 4 days after receiving them the thumb catch fell off whilst I was using them and got lost meaning that I could no longer close the secateurs when not in use. I contacted Felco straight away and was told they would replace the thumb catch on this occasion but in future I would need to check the thumb catch before using my secateurs. Two months later I finally received the replacement parts. This is pretty disappointing customer service for a very expensive pair of secateurs which to be honest I would have expected to stay intact for longer than a couple of days. The secateurs themselves are sharp but the quality of the thumb catch and the customer service extremely poor. I expected a lot better.”

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Posted 1 year ago

World of Secateurs - (formerly World of Felco) is rated 4.9 based on 2,730 reviews