World of Felco Reviews

Name: World of Felco
Rating: 4.85

4.9 Rating 2,136 Reviews

97 %

of reviewers recommend World of Felco

4.9

Based on 2,136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was unable to find an email to contact them to ask for a copy of my invoice.”

Helpful Report

Posted 1 year ago

“Good quick and easy ordering and delivery, thank you”

Helpful Report

Posted 1 year ago

“Had slight difficulty identifying the correct size of secateurs. Communication and delivery good and swift.”

Helpful Report

Posted 1 year ago

“Service very good but snips have a lot of play between blades ie joint not good enough. Lee perhaps you could tell me what you can do to help me . I have used Felco secateurs professionally for in excess of 50 years and this is the first time that I am less than happy. I look forward to hearing from you Lee with your response. Regards, Les at Gateside Nursery.”

Helpful Report

Posted 1 year ago

“Good place to be sure of genuine Felco items, the only way to ensure the quality you expect from Felco. Not cheap but worth paying if you want longevity & good function.”

Helpful Report

Posted 1 year ago

“Good service and product.”

Helpful Report

Posted 1 year ago

“Apart from the fact there were no written instructions Good all round... pleasure to deal with, many thanks!”

Helpful Report

Posted 1 year ago

“Quality tools not well packed. Just a poly bag and so much packing tape I was concerned about damaging the contents when opening. Found it a very irritating, a few days after delivery, to receive an e mail offering 15% discount on one of the items.”

Helpful Report

Posted 1 year ago

“Quick delivery. Easy to navigate web page. Little expensive for a nut and bolt, but cheaper than buying a new pair of secateurs.”

Helpful Report

Posted 1 year ago

“Helpful staff need more product knowledge. I needed help navigating the differences between the various loppers and the customer agent was not clear in their own mind.Perhaps website could provide a comparison option and suggested usage for each item Purchase and delivery timely and efficient”

Helpful Report

Posted 1 year ago

“Good quality product delivered in a speedy manner.”

Helpful Report

Posted 1 year ago

“Very happy with the order and delivered on time thank you”

Helpful Report

Posted 1 year ago

“The site could be easier to navigate. I had to search for a no 7 blade otherwise fast service.”

Helpful Report

Posted 1 year ago

“Quick and easy to order. The secateurs arrived quickly - within a week - by stealth. No idea who delivered - parcel found on doorstep (I was in). There were no emails to indicate when it might arrive, hence 4 stars.”

Helpful Report

Posted 1 year ago

“Excellent tool, efficient and robust. Would have liked to order the three bolts, 6/7, 6/6, 2/14 for the Felco 12 as the head edges and slots of these have become burred / damaged, but they can only be obtained as combination sets with other parts that are undamaged and don't need, hence 4 stars.”

Helpful Report

Posted 1 year ago

“Good morning the product is absolutely superb I don't know what I would do without it and delivery was spot on thank you”

Helpful Report

Posted 1 year ago

“Spoke to them about replacing a mislaid pair and got a quick, satisfactory answer.”

Helpful Report

Posted 1 year ago

“The stars are for the price which was good. The actual product I can't yet comment on as I haven't received it yet. Haven't had any tracking details either.”

Helpful Report

Posted 1 year ago

“The four Felco 903's I ordered arrived safely. They came loose in polythene bags. As they are going to be Christmas presents it would have been nice to have received instructions with them and a Felco flyer, to make their use understood.”

Helpful Report

Posted 1 year ago

“The secateurs did what it said on the tin. What more could one ask? Delivery was quick, though we were told that delivery would be held up for lack of stock - it wasn't!”

Helpful Report

Posted 2 years ago

World of Felco is rated 4.9 based on 2,136 reviews