Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Write Your review

Tell us how Workwear Express made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some shirts on the 10/07 to be told they would be with me on the 17/07. The artwork came through on the 17/07 for a completely different company, I was told it would now be another 7-10 days, I cancelled my order as they couldn't (as the website suggests) put it right!!! There claims for quality goods, fast, that I heard whilst waiting on the phone for 10 minutes are unfounded. DO NOT USE THIS COMPANY, THEY DO NOT FULFIL THEIR PROMISES. PS It will take 3-5 working days for my money to come back, I paid them instantaneously!!”

Helpful Report

Posted 4 years ago

Hi, thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations. We always aim to deliver a great experience. We are not happy when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 4 years ago

“Constant chasing for update on order. Queries not answered within 1 hour as claimed on website. I was told by Karl that they do not stock the majority of item lines of clothing sizes on site due to storage space but only order in once you have approved the artwork even though you have already paid thereby creating further delays! They then load the delays on to the courier and blame them. I will not use this company again and fully expect this review to disappear like all the other poor reviews.”

Helpful Report

Posted 4 years ago

Hi, thanks so much for sharing your experience with us. I'm so sorry that it fell short of expectations. We'd like to take your feedback as a suggestion for us to do better. Please feel free to reach out to us at 0808 273 1966 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 4 years ago

“Missed agreed delivery date by over a week with no email or explanation, lettering peeled off the product before it was even worn, took 2 weeks to get a response and another week to make it. Then delivered to an old business address and not the one on the order (which is over 1hr away) requested a refund as it's nearly 2 months and all I have is to useless t-shirts. Been told it will take 3-5 days for a refund.. Not a great company and customer service is poor and disorganised.. do yourself a favour and shop local where any issues and be resolved quickly and stress/hassle free”

Helpful Report

Posted 4 years ago

Hi Mike, thank you for posting a review and we’re sorry to hear that the garments you received were not of the quality you expected. We always aim to deliver a great products, and we are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make our products and services better and to ensure this doesn’t happen again.

Posted 4 years ago

“Silly site ..cant get past country ..you just lost my order..haven't the patience for sites that dont work”

Helpful Report

Posted 4 years ago

“Order Reference: SO1027995 Sadly the second time I have made the mistake of using this Company and still the rubbish service I had before and like before have had to cancel the order after nearly two weeks of chasing. No communication and had to chase myself and if I could give zero stars, I would have. Utter shambles!!!!”

Helpful Report

Posted 4 years ago

“Would have give lower than 1*. Ordered 2 tops. Received one. Wrote to ask what happened to the other and told 3 times it had been sent but never received. Still haven't got it and disgusted.”

Helpful Report

Posted 4 years ago

“Delivery charge way too much,remember everything is ex VAT,which means these bams are really expensive.Have now banned my wife from ordering workwear,she got the wrong size aswell,we will see how Workwear Ex. handle returns”

Helpful Report

Posted 5 years ago

“1 month to arrive :-( no information given about the order or a reason for its delay unless I chased them. It's a shame but not a company I will be using again in a hurry.”

Helpful Report

Posted 5 years ago

“Waiting over a month for an order of basic t shirts with basic printing, no correspondence or updates, constantly had to chase for information. Not impressed and will be placing business elsewhere in future.”

Helpful Report

Posted 5 years ago

“I really do not understand how the ratings have been shown as 4.25/5 on this site! For future customers, please look at reviews from Google! That is a more true representation. I am completely dissatisfied with the lack and quite unapologetic nature of the customer service team, hidden charges added, that do not show in your order, prices that state Inc VAT, then to receive a bill higher with VAT added, extortionate delivery costs and although stated as 'express' be prepared to wait over a week and with no details of tracking provided. The quality of t shirts received, are also very poor. It's so unfortunate, as website looks great and I was going to purchase a larger order, but based on my initial experience and reading numerous similar reviews to mine, I will not. No doubt, I will receive emails, passing on any responsibility to 3rd party vendors. Do not use, workwear are a middle man you do not need, can quite easily go elsewhere and save yourself money and most of all time and inconvenience. I've never encountered such poor service from a company in a long duration of time. Best wishes”

Helpful Report

Posted 5 years ago

“Useless company. Ordered goods. Confirmed delivery date. Heard nothing. Chased them again and again. Kept being told order delayed. Cancelled order. Now waited over 30 days for a refund. Company refuse to give me name of anyone I can speak to other than generic email addresses which get ignored.”

Helpful Report

Posted 5 years ago

“Worst company to deal with will never order again shirt came at least 3 inch smaller than M&S shirt innsame size called customer services terrible response no help was basically told tough will never use this company again .”

Helpful Report

Posted 5 years ago

“Size so far off it's a joke good 3 inch different to m&s shirt innsame size will never order again with this company customer service terrible”

Helpful Report

Posted 5 years ago

“The prices workwear express charge are an absolute joke. Shop around and you'll save £100's on small business orders.”

Helpful Report

Posted 5 years ago

“Order was short and never received items after being told they were posted,I’ll leave it to the credit card company to sort out.”

Helpful Report

Posted 5 years ago

“Paid for t-shirts and jumpers to get them quickly which was more than another company I approached. Invoice stated a dispatch date but the company tell me you should ignore this official document its not correct. Went to complain listening to the hold music saying 4 to 6 days again told to ignore this as this is incorrect also. (appreciate it is difficult times with covid but not really an excuse as this could be changed) Sent them an official logo with the telephone number on which was correct. The sent me a proof which I checked on my phone in part to see if the location was in the correct place and approved. Received the t-shirts and they have taken a pdf logo with correct info changed it removing a digit from the mobile number and now want me to pay £100 for a new set as they can't see that the issues is theirs. Even though its a tiny amount of money will take legal out of principal. Shocking company who seems to suggest you ignore their legal docs and don't bother sending in the correct info as they will change it anyway and take zero responsibility.”

Helpful Report

Posted 5 years ago

“For a 3,69£ hi viz vest(VAT+transport) I paid 12,46£ in total which is almost 4 times more than the initial value of that piece of fabric... Never recommend or buy again!”

Helpful Report

Posted 5 years ago

“One star is one two many, make sure any quote is in writing as a price is quoted, you order then they phone to say its price has doubled !! then you to pay the difference.”

Helpful Report

Posted 5 years ago

“What a joke charging £19.95 for one face mask...... And they make out they are doing us all a favour. Profiteering!!!!”

Helpful Report

Posted 5 years ago

“The word "express" here is without any sence. I was waiting for my order around 1 week, even I paid no cheap for courier (just one delivery option here). The size M was huge and looked a bit different then on website. I've send my email to their agent, to change the size for XS, received the label from them and have send M size back at the same day. In 6 days I've send them email "When I'll receive my item?" And the agent apologyzed - they've missed my inquiry (!!!) and they will send it now. I was waited again around 5 days. The XS size was so weird, I've decided to sew it how I need and not to send back (post offices here doesn't work). Actually, I am very disappointed with quality and service, this was much better on Amazon.”

Helpful Report

Posted 5 years ago

Hi Natalja, Thank you for taking the time to leave a review of your experience in purchasing from us here at Workwear Express and we're sorry to hear that the experience you had wasn't up the standard that both you and us expect. We will be looking into exactly what happened in regard to the communication around your return to see exactly why your enquiry was missed and what we can do to make sure it never happens again. We will also be speaking to our supplier regarding the tunic to see if there is any issue with the garment sizing and whether this also needs to be looked in to. Again, we can only apologise for the service you've received and we would love the opportunity to at some point in the future to provide you with a much better experience than the one you received this time. Regards, John Workwear Express

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,723 reviews