Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

“Avoid this company at all costs. They advertise 24 hour turnaround, then change it to 8 days, then 13, then don't deliver. Upon calling them they just try to fob you off. If you want a quick turnaround, then look somewhere else. I have reported this company to the Advertising Standards Agency for review into their website and click advertising.”

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Posted 4 years ago

“Wrong designs printed on my products, despite having email confirmation they will be exactly the same as my previous order. Called up to get this sorted, after an extensive wait I was told I'd get a call back. No one has called me back. Sent numerous emails with no reply. Service I have received has been appalling, it seems the below reviews also reflect this. If I do not receive a response with a solution within the next 5 days I will be forced to contact my bank to issue a chargeback.”

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Posted 4 years ago

“Wrong designs printed on my products, despite having email confirmation they will be exactly the same as my previous order. Called up to get this sorted, after an extensive wait I was told I'd get a call back. No one has called me back. Sent numerous emails with no reply. Service I have received has been appalling, it seems the below reviews also reflect this. If I do not receive a response with a solution within the next 5 days I will be forced to contact my bank to issue a chargeback.”

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Posted 4 years ago

“Terrible would never use again. Coat cane faulty and they have not done nothing about it after 6 emails and 3 phone calls”

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Posted 4 years ago

“Looking at recent reviews on this site I wish I had never used them! Had to chase constantly to get artwork signed off, delays to delivery date meant I missed my photoshoot with items and still waiting 2 days after they promised delivery for items! Have a feeling will be taking to small claims court if items don't arrive this week as will want my money back!”

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Posted 4 years ago

“Horrific company to deal with. Paid extra money to get polo's delivered by Friday for a customer of my business. He has now gone to France without his shirts! It's been at least a fortnight since I placed the order and still nothing has turned up. Then you get promised call backs which never happen and promises they never keep! Avoid this company at all costs!!!!”

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Posted 4 years ago

“Awful company, im now at week 4 and still no clothing, extremly poor communication from workwear express. You cant get through to them on the phone either all you get is how long they have been trading and how many products they stock in there warhouse nobody cares.”

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Posted 4 years ago

“when I placed my order for overalls they were in stock. I have just called today after my date for delivery had passed only to be told that they are out of stock. When I placed my order and they took my money they were in stock but now aren’t. I feel very mislead and can’t wait until Jan of next year for delivery I just hope I get my money back.”

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Posted 4 years ago

Hi Adele. Thank you for your feedback. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out at 0800 028 5867 for any further concerns you wish to share. Again, thank you and we sincerely apologise.

Posted 4 years ago

“Absolutely abysmal customer service.. Ordered in late September Item not in despite webpage taking the order, fine I'm in no rush. Told delivery 10th October, date came and went. Chased up with 5 emails, told sorry they've made a mistake it's now beginning of November. Okay these thing happen. It's now mid November, part of the missing order arrived, however item missing. I'm now on my 11th email regarding this. They are basically saying they sent the item and I'm lying. Do not use this company, they will take your money and leave you hanging. I will be making a formal complaint to trading standards as they will not send me a copy of their complaints procedure They have stolen our money, do not use!”

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Posted 4 years ago

Hello Anthony. Thank you for your review. We’re so sorry this happened. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please give us a call at 0800 028 5867at your earliest convenience. Again, thank you and we sincerely apologise.

Posted 4 years ago

“Absolutely abysmal customer service.. Ordered in late September Item not in despite webpage taking the order, fine I'm in no rush. Told delivery 10th October, date came and went. Chased up with 5 emails, told sorry they've made a mistake it's now beginning of November. Okay these thing happen. It's now mid November, part of the missing order arrived, however item missing. I'm now on my 11th email regarding this. They are basically saying they sent the item and I'm lying. Do not use this company, they will take your money and leave you hanging. I will be making a formal complaint to trading standards as they will not send me a copy of their complaints procedure They have stolen our money, do not use!”

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Posted 4 years ago

“Terrible fitting clothes. I ordered a batch of large Tshirts which make my male workforce look like they’re wearing dresses. Based on this I then ordered sweaters in small which wouldn’t fit a child. Terribly slow and no refund offered just a lengthy return to inspect, meanwhile my staff are without workwear. I will use a competitor from now on.”

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Posted 4 years ago

Hi. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to discuss this further with you. You can reach out to us on 0800 028 5867 for any further comments, concerns, or suggestions you wish to share. Again, thank you and we sincerely apologise.

Posted 4 years ago

“Horrendous service. Ordered an item over three weeks ago, to only just receive an email stating they don't even have it in stock!! Takes an age to get artwork approved and the time it takes to.actually get an order delivered is ridiculous. Will never use this company again.”

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Posted 4 years ago

Hi Rob. Thank you for your review. We want to sincerely apologize for your negative experience on us. We'd like to learn more about your situation and what exactly happened. We want to make things right. Please give us a call on 0800 028 5867 and look we forward to hearing from you and earning you back your business.

Posted 4 years ago

“Terrible service. Placed an order a month ago. Still not dispatched, Trying to get a refund but they say items are in production and if it's waiting for a LOGO these are not refundable... my items have been in production for 3 weeks, nice excuse not to refund! DO NOT USE”

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Posted 4 years ago

“sizes all to pot, sent all polo shirts back, they returned them saying nothing wrong. Rang up to complain got no joy asked to speak to a manager still nothing after 4 days. Decided to drive to Durham to return the polo shirts yet again told they are all with limits, eventually got to speak with some sort of manager who told me that the uneek polo shirts are large fitting? To me a small should be a small what ever make? These are supposed to be premium Polo Shirts. So I came away with Polo shirts that wont fit half our staff and £600 lighter, hence wont be going back there or recommend them to anyone. A member of the public came in while I was waiting and i showed him one of the shirts and said that its was supposed to be medium he just laughed and said your joking.”

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Posted 4 years ago

Hi. Thank you for taking the time to leave a review and we're very sorry that you’re having issues with our product. You can reach out to us at 0808 273 1966 and we would be happy to take a look into this for you to see what we can do. We would love to make things right if you give us another chance.

Posted 4 years ago

“Overpriced, far away from express. The only express thing on my tshirts is the time for the stamps to fall and start peeling on the 2nd wash”

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Posted 4 years ago

Hi, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please feel free to reach out to us at 0808 273 1966 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another opportunity in the future.

Posted 4 years ago

“USELESS company. Would leave a 0 star review if I could The website delivery & returns page is very poorly written and the customer service is some of the WORST I have received from a company in a long time. Confusing website, late dispatch, terrible customer service, offered me a refund, then they FORGOT to even process/send me the refund after 3 weeks of waiting ___________________ Purchased some safety boots during lockdown as I desperately needed some for work and couldn't get to any shops to get some for obvious reasons. I'll add the rest as a list to make this review shorter: - Deliveries & Returns page is very poorly written and makes it sound like returns are free when they don't refund the postage (which was overpriced at £9.00). There is no mention of this on the returns page at all - I had to email them to remind them to dispatch my order as it went past the dispatch date - Unfortunately they didn't fit as the brand had weird sizes - Spoke to Rebecca on live chat before returning them and she said NOTHING about the fact that exchanges for a different size are FREE and confirmed I will get a FULL REFUND. No mention of the postage not being refunded and there's not a single mention of free size exchanges on their website - Sent back with the free label and received a refund with the postage of sending them to me excluded. - Spoke to Kathrin on live chat who was one of the worst customer service advisers I have ever spoken to. She literally sent back short replies to all my messages containing no more that 5 words and didn't seem to care or want to help. She kept repeatedly saying "I apologise" to all my messages and nothing else. - I was forced to give up and just sent an email to their customer service department complaining - Got a very nice phone call from (I think it was) Rebecca who was actually really nice and helpful. She kind of agreed that the website returns page was confusing and blamed it on the fact that they are updating their website (which was true). She was kind enough to offer me a refund to the postage due to the poor service Now this is the part that really p'd me off.... I received an email from them with a credit note saying the amount I was going to get refunded (which was wrong and didn't say £9). Of coursce they forgot to bother sending the refund. I waited 3 weeks to receive it, and it never arrived. I was forced to contact them to remind them and when they replied a day or so later they finally bothered to process the refund Service might be better if you were a big company spending lots of money but if you're making small orders they really don't care for you one bit. AVOID and stick to websites you know and trust”

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Posted 4 years ago

Hi, Thanks for sharing your feedback. I’m very sorry that your recent experience with us was not a pleasant one. We strive to deliver the best service possible to every one of our customers and when we fall short of that goal we try to do everything we can to resolve the issue. That being said, We would like the opportunity to investigate your feedback further. You may reach out to us at at 0808 273 1966. Again, we sincerely apologise for the inconvenience and hope you will give us another chance to make things right.

Posted 4 years ago

“Diabolical service. Ordered a size 10 pair of safety trainers, they sent a size 9. Made contact and sent them back, and reordered a size 10, they then for a second time sent a size 9. So again made contact and sent them back. Heard nothing for a week,then spoke to Rachel who agreed that they had received trainers back, and would send out a size 10. Today is a week later, no delivery, no correspondence, so rang again to be told they had not been reordered. Asked for full refund, as they had not refunded postage,for an incorrect item, totally their fault.They do not refund postage. Will never use this company again. Cannot understand how they can have such good reviews, they have appalling customer service.If i ran my business,like they run theirs,i wouldnt have a business. DO NOT DEAL WITH THIS COMPANY”

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Posted 4 years ago

Hi David, we appreciate you for sharing your feedback about your experience in purchasing from us here at Workwear Express. We’re sorry your experience didn’t match your expectations. We'd like to take your feedback as a suggestion to share with our team to improve our services. Please feel free to reach out to us at 0808 273 1966 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 4 years ago

“Late order, still waiting, no communication and have had to chase over 3 times with no solution. Very poor service.”

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Posted 4 years ago

Hi Kieron, thank you for taking the time to leave a review and we're sorry to hear that you haven't received any communication regarding your order. If you could send across the details of your order to customerservices@workwearexpress.com, we would be happy to chase your order for you and see what we can potentially do to assist you further. Again, we sincerely apologise for the inconvenience and hope you will give us another chance to make things right.

Posted 4 years ago

“Horrible and Slow service! Horrible print! NEVER AGAIN!! The prints are all flaky and cracking. Print is undercured. Please , don't waste your time and money with this company.”

Helpful Report

Posted 4 years ago

Hi, thank you for posting a review and we’re sorry to hear about your experience with the garments you've ordered. We can understand if you feel these were not of the quality you expected. We would like the opportunity to investigate your feedback further. Please feel free to reach out to us at 0808 273 1966 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 4 years ago

“Horrible and Slow service and customer-service! Horrible print! NEVER AGAIN!! The prints are all flaky and cracking. Print is undercured. Please , don't waste your time and money with this company.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Workwear Express Reviews