Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on a Thursday. Email said the order would be delivered the next Wednesday, then on the Monday had an email saying that my order would not be available until 13/03/20 nearly 3 months time. Had to get a refund. Items should not be advertised if you cannot deliver in a reasonable time scale.”

Helpful Report

Posted 5 years ago

Hello Nigel, Having looked into your order, the item on your order is not one that we hold in stock, due to this as soon as we were advised of the delay we contacted you to make you aware. However I can see that the team did cancel and get the refund processed for you on the system as soon as you have advised us of the next steps. We can of course check the live stock levels with suppliers before you place an order if you speak to our sales team who are in the office from 8am till 8pm. Many Thanks

Posted 5 years ago

“Have to agree with last reviewer their pricing is complete rubbish.. And as to say you may not be able to beat a price is false advertising on the top of you website it clearly says The Workwear Express Price Beat Promise.. Think you need reporting to trading standards”

Helpful Report

Posted 5 years ago

Hello Kurun, If you are able to provide some of your order details that would be appreciated. Then we can look into your review as the price match does need to be looked at on a case by case basis; we can certainly do that for you to make sure you were provided the best pricing that we can offer our customers. Many Thanks

Posted 5 years ago

“Sizes all wrong 29” leg is actually 34” in reality - even though it says 29 inches. T shirt sizes are massive compared to other companies sizes. So all hugely too big. Now I have to mess about sending it all back and I haven’t the time, or the clothing I need for my new job. A huge waste of time and hassle.”

Helpful Report

Posted 5 years ago

Hello RAK, We are sorry to hear that you are not happy with the sizing of your garments, We would like to let you know that we do offer free returns via Collect Plus which allows you to drop off and return your items at a time that suits you. If we can help with sizing on any future orders please contact our sales team. Many Thanks

Posted 5 years ago

“Overpriced. Cost me another £130 just to have a different colour logo on 12 tops. Delivered them to the wrong address. Shocking, found somewhere so much better for my clothing. Tshirts are poor quality, stitching is lose in majority of them. Logo was t the size I gave either, over terrible!!”

Helpful Report

Posted 5 years ago

Hello Tyler, We have looked into your order and can see that the customer service team have already advised you that the artwork size was approved by yourself before it went into production. Due to this we are unable to provide any refunds on this order. In regards to the garment our sales team can provide information on other garments that might be suitable for your price point and purpose. Many Thanks

Posted 5 years ago

“I ordered a size large t-shirt for a present, I was unable to find the sizing guide on their website prior to my order and I am a very busy person, as I am normally a large I ordered it. My size 6 niece struggles to fit into it. I am now told I should have looked at the sizing guide, which is impossible to find and should have ordered the t-shirt and sent it back for the logo, again this isn’t made very clear prior to order. I now have to find a child size dog groomer than would like to buy a ladies Large t-shirt called Sarah - any takers? Save your money and find a store you can go to, rather than online. I will purchase the £300 I was planning to spend on this elsewhere- never again”

Helpful Report

Posted 5 years ago

Hello, We have looked into your order and can see that our return department has received the item and checked it against the product size guide, the results are that it fits within the size guide and the item has been returned to you. If you wish to discuss this further we can further explain the size guides if needed. Many Thanks

Posted 5 years ago

“Wrong colour t shirts sent out. Quality of goods very poor”

Helpful Report

Posted 5 years ago

Hello, I have found your order on the system and our customer service team have not been made aware there were any issues, we will forward this onto the team to get this resolved for you. Many Thanks

Posted 5 years ago

“I placed the order on the 16th December for Christmas presents to then be told my order will not be dispatched until the 6th January! So I asked for a refund on 18th December and still have not received my money back! Order SO943010”

Helpful Report

Posted 5 years ago

Hello Hannah, Our normal turnaround for a new order is normally 7-10 working days however with the Christmas break that does affect our turn around time during the festive period. I have checked on your account and can now see that the full order has been refunded to you and there are no funds left on your account with ourselves. Many Thanks

Posted 5 years ago

“rubbish service no help at all with my coats. Ordered identical sizes to my old ones and they are too small and so much thinner. They refuse to refund me even though the coats dont fit. Never use these people they are helpful until you have a problem.”

Helpful Report

Posted 5 years ago

“rubbish totally different size to previous coat and they refuse to refund me. you would think if you ordered a coat identical the your old one with the exact serial number it would come back the same - not from this company the coats are too small and as thin as a wind chill coat. Customer service rubbish do not recommend”

Helpful Report

Posted 5 years ago

“Despite several efforts, clear instructions and several contact means - the courier (whoever the manufacturer use) failed to be able to deliver on three separate occasions. Spent ages on the phone, emailing and speaking to people to arrange a refund. Workwear express was let down by there supplier chain and dedicated courier - will not be using again.”

Helpful Report

Posted 5 years ago

“Order still not arrived. Emails telling me its on its way then "sorry its out of stock" round in circles and still not arrived. Very poor, wont be using again.”

Helpful Report

Posted 5 years ago

“My initial inquiry on the website took a couple of days to get an answer. After receiving my quotation - I received a few reminder emails about my quote, advising me the process of placing an order etc. I paid by bank transfer for my order, advised Workwear express, who then proceeded to send over order acknowledgement etc. Fast forward 4 days since paying - I received an email to advise the product is out of stock until March. I have now requested a refund for this. Nothing express about it! Not a good experience.”

Helpful Report

Posted 5 years ago

Hello Martin, I have found your order on our system and I have looked into the stock for you, with this item being such a new item the stock levels from the supplier are not fully integrated into your live stock feed system so apologies that when you ordered you were not made aware that the stock was low. I will update the member of the team you have been emailing and get the refund processing for you. Many Thanks

Posted 5 years ago

“Firstly ordered boots on line and paid to find following day boots ordered not available. Requested alternative and was sent wrong boots. Was advised that they would arrange collection and send correct boots of which never happened. E-mailed several times and got no response, finally spoke to someone who apologiesed for the situation and would rearrange collection - Stayed in all day again, and never happened!Really poor customer service, dont care attitude, only a single purchaser. Would never purchase anything from this company again.”

Helpful Report

Posted 5 years ago

Hello Wayne, We have looked through our email accounts and we are unable to find your account with the email address you have provided, if you can provide your original contact details and we will of course look into this for you. If we are unable to get the courier to collect successfully we can arrange a return label which costs you nothing and as soon as you have dropped the items off at a collect plus store we will send out the replacements to you. Please contact our customer service team and we will get this rectified for you.

Posted 5 years ago

“Ordered and paid for body warmers on the 29th Nov. Still hadn’t arrived by today in spite of several promises. Cancelled order yesterday and asked for refund.”

Helpful Report

Posted 5 years ago

Hello Ray, We have looked into your account and I can see that you have requested a refund and that is currently being processed, it will be with you in 3-5 working days. We have investigated what has occurred with your order as this should not have happened it has been fed back within the business to ensure that the order delay will not occur again.

Posted 5 years ago

“Still haven't received my order . It is now lost somewhere . Went to collect it not there . So now waiting on an email or phone call to see what the next step is to receive. It. Absolute disaster”

Helpful Report

Posted 5 years ago

Hello David, We have carried out an investigation into your order and we are rushing through a replacement for you that will be completed as priority and we will call you when it has been completed. Apologies for any lack of communication on this order however we are rectifying this for you. Many Thanks

Posted 5 years ago

“I bought Portwest Buildtex Laminated Fleece After a month of using the jacket, the zipper looks like this.The quality of the materials used has decreased.I can tell because this is my fourth Fleece of this type.”

Workwear Express 1 star review on 14th December 2019

Helpful Report

Posted 5 years ago

“Large t-shirts come up like medium X-large are like 2XL company wont exchange because of logo printed on them Won’t use again”

Helpful Report

Posted 5 years ago

Hello, We do advise that we can only accept returns on plain garments once they are customised we are unable to accept return if it is a sizing issue. We offer all plain items as samples to be returned within 28 days for a refund of the item price, this ensure you have the time to see the garment in person and try it on for size before you add customisation. If you would like more information on our sampling process please call our sales team and we can advise you further.

Posted 5 years ago

“TRW308 overtrousers no good for cyclists. Seams split. Inside tearing.”

Helpful Report

Posted 5 years ago

“Not as such bad experience but why don't you do XS sizes, in need of hi viz in black and size small are massive Thanke”

Helpful Report

Posted 5 years ago

“You have lost this customer. A speculative email advertising your wares every now and again, I can accept. 3 emails on Black Friday however, telling me to "Hurry up" and all that nonsense - needless and irritating. I hope others take note of your overly aggressive marketing, and do not share their details with you, so as to avoid this 'harassment'.”

Helpful Report

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,723 reviews