Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,135 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 15th May 2025

Wilkinson Cameras 5 star review on 13th May 2025

M Stroud

Wilkinson Cameras 5 star review on 22nd April 2025

D McKeown

Wilkinson Cameras 5 star review on 11th April 2025

B Adams

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Liverpool shop staff are very helpful. The items I wanted were not in stock though. I asked if I could place an online order with them. No, you can only order through the website. Seems a bit silly that they can't order from their own online shop to deliver to your home. Delivery arrived when expected.”

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Posted 7 years ago

Hi, Thanks for leaving a review and I'm sorry that you weren't able to order in store. Our stores do have the ability to take orders in the store for home delivery when items are out of stock. I will look into why you weren't offered this service and ensure that the Liverpool store manager re-trains staff members, where required. Thank you for ordering with us and I hope you enjoy using your new items. Regards, Alex | Wilkinson Cameras

Posted 7 years ago

“Product was just as ordered and despatched very promptly. Ordered on the 6th and despatched same day However your delivery courier let you down with four times they cancelled delivery to me and one failed delivery when the driver did not read the big note on the door to leave with upstairs neighbour. I eventually got the product late in the evening of the 12th.”

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Posted 7 years ago

Thank you for taking the time to leave a review. I'm very sorry that your order experience was let down by the courier company. I can see on the tracking that there were several issues with the delivery of your parcel. This will be raised with DPD. I hope you enjoy using your purchase and have a lovely Christmas. Regards, Alex | Wilkinson Cameras

Posted 7 years ago

“Good advice when in your Carlisle shop and quick pickup and good advice when I phoned customer services when looking at your online products”

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Posted 7 years ago

“Good custemer service”

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Posted 7 years ago

“Very satisfied with the binoculars bought, rapid delivery time - only downside was delivery cost which seemed excessive at £19.95.”

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Posted 8 years ago

“prompt delivery, the packaging was damaged including some damage to the actual item box, fortunately the item itself was fine.”

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Posted 8 years ago

“Very helpful!”

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Posted 8 years ago

“Bought online delivered the next day as promised”

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Posted 8 years ago

“Matthew and his staff at the warrington branch are always helpful, knowledgable and willing to listen to a total amatuer like myself and always give great advice and customer service. The team there are a credit to the business”

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(Warrington) - Posted 8 years ago

“Knowledgeable staff and very patient and helpful.”

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(Preston) - Posted 8 years ago

“Shame you cant order over the phone like i use to. I have bought £1000s of leica stuff in the past.”

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Posted 8 years ago

“Excellent service. Ordered on a Monday delivered on Tuesday no problems at all. Only minor question was that the Sony RX10 mk3 that I ordered had been opened and wasn't sealed, but having said that there was no sign of it ever having been switched on.”

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Posted 8 years ago

“Excellent service and advice. As a virtual novice was reassured that could call or phone for advice”

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(Carlisle) - Posted 8 years ago

“Good information and quick service. Thank you.”

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(Lancaster) - Posted 8 years ago

“The staff may have have been great help on the day....however you can't get my surname correct now.”

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(Preston) - Posted 8 years ago

Hi, I'm very sorry - it would appear that your name was taken incorrectly in-store. Our review emails use the information taken at the point of sale. I have updated your record to include what I believe to be the correct spelling (Belshaw) and I hope you understand that no offence was intended. Kind regards, Alex Wilkinson Cameras

Posted 8 years ago

“This was my first purchase from Wilkinson Cameras Burnley. I found the staff to be very helpful and knowledgeable, all my questions were answered satisfactorily. The lens I purchased was cheaper at Wilkinson Cameras than anywhere else. Would definitely buy from them again.”

Helpful Report

Posted 8 years ago

“I am a little surprised to receive this in view of my email to you 18 Jan. I am on the whole happy with my dealings BUT am very disappointed with the spare battery I bought for£39 I wanted a spare Nikon but as you had none in stock I was assured by your staff that an Ansmann baterry was compatible. It WAS NOT& when attending one of your courses Andrew said it was the fault of Nikon & would become ok in the future if I kept checking for updates. Wilkinsons policy is that you would exchange the battery if I had all the original packaging. As I had difficulty getting the battery out of the blister pack I discarded it. I do have the backing card plus the receipt along with the battery which is not fit for purpose!! Whilst attending one of your courses I tried to use the "spare" battery &received a message that it was incompatible your staff photograped this message to pass on to??. 2 months on I still have a battery which is unfit for the purpose for which you sold it to me. Clearly I am very unhappy about this & my understanding of the Sale of Goods Act is that the person responsible for fitness for purpose is the Seller. As previously requested I am asking for a resolution to this problem. Jessie Pownall”

Helpful Report

(Liverpool) - Posted 8 years ago

Hi, Would you mind emailing support@wilkinson.co.uk with information about the email you sent on January 18th. We are having trouble locating the email which may be why there has been no response. With regards to your battery, if an item is not fit for purpose, which this battery clearly isn't, then you can by all means return it. I'm sorry that this option wasn't presented to you immediately and that the matter has dragged on for such a long time. If you wish to return the battery then please do so at your convenience. I have already let the Liverpool store know that you may be doing so. If I can help in any other way, then please get in touch at support@wilkinson.co.uk Once again my apologies for this issue, but thank you for leaving the feedback so that we may resolve it and improve going forward. Kind regards, Alex Wilkinson Cameras

Posted 8 years ago

“Great service, quick delivery and product as described”

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Posted 8 years ago

“Prompt service following an enquiry generated by your marketing emai. Bought a Canon 7D which seems fine but have yet to give it a thorough workout.”

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(Blackburn) - Posted 8 years ago

“Very impressed with the courteous manner of the staff. Explained the lens to me, and let me try it out.”

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(Bury) - Posted 8 years ago

Wilkinson Cameras is rated 4.9 based on 6,135 reviews