Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 5,735 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 5,735 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 16th April 2024

S Middleton

Wilkinson Cameras 5 star review on 18th January 2024

P Ferris

M Peters

417

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel arrived late again, Parcelforce and DPD are unreliable, phoned on day when it did not turn up, and was told in a condescending manner it can take a day for a response, customer service is poor in this regard. As this company don't use Royal Mail, and second bad experience with Wilkinson Cameras, I will not order again from them, better photographic companies out there that use Royal Mail next day.”

Helpful Report

Posted 4 months ago

Good afternoon, We cover all our delivery information on our website: https://www.wilkinson.co.uk/delivery-information You placed your orders with us on the 27th November & 30th November for two items that are both Special Order items, for which we quote a period of 8-10 working days for the item to be dispatched. We actually found ourselves in the position that we could dispatch these goods on the Friday 1st December. Given that one of the items purchased was done so using Novuna Finance this meant that we had to send your items using a ParcelForce tracked service, as per our terms. Your parcel was shown as being out for delivery on Monday 4th December but unfortunately the delivery was not completed due to adverse weather conditions. Given the weather that much of the country had experienced in the days leading up to this delivery attempt this may not have come as a great surprise. The area that delivery drivers cover can be large and just because the weather in your exact location is not adverse does not mean that the driver will not be affected or delayed elsewhere on his route. The safety of the driver is paramount and I’m sure you would not want any driver to take unnecessary risks which may put them at risk of injury. I’m sorry ParcelForce let you down on this occasion. Unfortunately, there can be unforeseen delays with any courier that are beyond our control. However, we did liaise with ParcelForce to rearrange the delivery as quickly as possible for you. We can see that from the ParcelForce tracking system that you have now taken delivery of your parcel. It’s fantastic to see that your Special Order items arrived within just 6 working days rather than the 8-10 working days specified for this type of product so we hope you loved being able to use the items a little earlier than originally promised. Thank you for shopping with us, Wilkinson Cameras

Posted 4 months ago

“Quoted me a price we were both happy with , emailed me saying they were happy and for my bank details . Once sent they changed the quote by £100 AFTER MY DETAILS WERE TAKEN, I have the email saying everything was satisfactory .customer service were rude and didn't want to help at all ,AVOID”

Helpful Report

Posted 6 months ago

Good Morning, Upon completion of a Buy-In quote request, we sent you a quote to buy your Canon EOS R10 & RF-S 18-45mm F4.5-5.6 IS STM camera and lens kit from you. You told us this was condition A+ (mint condition, like new). We quoted for the camera and lens kit as you stated it included the front and rear lens caps and a lens hood. You sent us a Canon EOS R10 Body (no lens) using our free postage label. Of course we cannot offer you the price for the lens kit when it is just a body. You were emailed with a revised quote, reduced by £65 to take into account the missing lens. If you would like to send in the lens then we’d be happy to honour the original quote (providing that everything is in the A+ condition as described). It says on your notes that you have declined the offer and want the camera body to be returned to you, which has been arranged. Kind Regards Wilkinson Cameras

Posted 6 months ago

“Disappointed I received a supposed NEW peak design everyday sling 3l v2 and it was used. I found in one of the pockets a hot shoe cover and two O rings from a camera strap. I threw away the package if not I would return it.”

Helpful Report

Posted 10 months ago

Hi Nelson, I am sorry to hear that the Peak Design Everyday Sling Bag 3L v2 did not arrive in the condition expected. I cannot see that you have attempted to contact us by telephone or email regarding this matter, our customer services department is open 9am to 5:30pm Monday to Saturday and would have gladly investigated this for you. As I’m sure you can imagine the systems we use track the movements of all our stock items. We can see that this particular bag was received by us from the UK distributor a short time prior to you placing your order. We note that this is the second of this particular bag that you have purchased from us, so you will be familiar with standards to expect from ourselves and from Peak Design. The suggestion that this bag had been used is concerning to us and we would like to investigate further, could we ask that you take some photographs of the accessories that you found and email them to us at sales@wilkinson.co.uk we would like to take this matter up with the distributor. If you are not entirely happy with the product received then we would accept it as a return even if you have thrown away the plastic outer packaging, we would require that the product labels/tags to be still present and attached. If you would like to do this, then please let us know. Kind regards Wilkinson Cameras

Posted 10 months ago

“I still have not received the item you are asking for feedback on!”

Helpful Report

Posted 11 months ago

Good Afternoon, We are sorry to hear you have yet to receive your item before the feedback request (which is an automated response). We can see that your order was dispatched with Royal Mail on the 18th May and on occasions can be delayed or end up with your neighbours. Our customer service department is open 6 days a week (via phone call/live chat/email) and would be more than happy to investigate the matter. Our team have reached out to you with regards to your order. kind Regards, Wilkinson Cameras

Posted 11 months ago

UPDATE: from checking with Royal Mail system, we can see that the item was Delivered at: 10:35, Friday 26 May 2023.

Posted 10 months ago

“Do not buy from here I placed an order for 5 scanners for my offices and they take your money and then cancel your order with no explanation Very poor service”

Helpful Report

Posted 11 months ago

Good afternoon Scott, We tried to contact you by phone and a voicemail was left asking you to get in touch. This was at approximately 13.09pm a couple of hours after your order was placed. Your payment was cancelled and refunded to the original payment method at 16.35pm the same day. We have not "take(n) your money" as you infer in your review. At 16.56pm you were sent and email with the below order update comments included: "Hi, Thank you for placing your recent order. Unfortunately, we will not be able to fulfil this order. Certain anomalies have arisen with this order which we have not been able to satisfactory understand and as such the order will be cancelled and the monies refunded to the original payment method. Kind regards, Wilkinson Cameras" You can see that we tried to contact you in various ways and gave you ample time to get back in touch with us. On the day you placed your order, a second, identical order was placed to your address under a different name. Upon speaking to a person using the phone number on this second order, for the exact same products, we asked why two identical orders had been placed to one address. It is most unusual for a household address to buy 10 matching scanners. The person on the phone said that no one else had placed an order and didn't seem at all concerned or confused that someone was using his address and had placed an identical order. This person was told that their order would be cancelled due to the unusual nature of the two orders. They didn't seem at all phased by this either. Unfortunately, the activity surrounding these two orders is very unusual and highly suspicious. Where there is any doubt about the authenticity of an order, further checks will be carried out and the order cancelled where necessary. It was assumed that the address is operating as a mail forwarding operation or similar - you will note in our Terms & Conditions that "We will not deliver to mail forwarding companies and orders using a mail forwarding provider address for delivery will be cancelled without notice." We did, in this case, provide notice. Regards, Wilkinson Cameras

Posted 11 months ago

“I bought a 16 instant photo Polaroid 600 film and when it arrived it was 8 instant photos and which is what was showing on the website and when I contacted them, they said it was an error with their website. I returned it because it was cheaper else where and out of principle. Be careful on the website and check everything!”

Helpful Report

Posted 1 year ago

Hi Emma, We're sorry that one of the images shown on the listing incorrectly showed a 16 shot film. The other image, main description and price of the item did clearly show that it was an 8 shot pack. We have checked with competitors and the price is correct for this item. Due to this image error, which was immediately addressed when you raised the issue with us, you were provided a free returns label and had your item refunded upon return. We fully hold our hands up to making a mistake and adding an incorrect image and apologise for any inconvenience this has caused. We do feel a 1 star review is a little harsh though and would like to ask that you would consider revising your review in light of the speed of service we provided, our swift action and immediate resolution to your problem. Regards, Wilkinson Cameras

Posted 1 year ago

“Won't deal with these Cowboys again.”

Helpful Report

Posted 1 year ago

Good morning, We leave very detailed notes about customer interactions and orders on our systems, which has allowed me to look into this for you. I have also spoken with the staff member you spoke to so poorly on the day you called us. You placed an order for a pre-owned item located at one of our stores, choosing a next working day delivery. Your order was placed at 14.17pm on April 4th. You were emailed the following, at 14.28pm the same day, “Thank you for placing an order with us. Unfortunately, collection at the item's location has already been made for today. The order shall be dispatching tomorrow. We do apologise for any inconvenience. Kind regards, Wilkinson Cameras.” Your next working day postage charge was refunded. You called the following day, April 5th, and were extremely rude and dismissive towards our staff members. At this stage you asked for more information about the pre-owned item you had already purchased, including demanding we gave you a shutter count for the camera and becoming very rude when it was explained that it would be impossible to get this as the item was in transit. You then complained about the items included with the camera, despite these being clearly listed on the website and you not having yet received the camera. We found you extremely difficult to deal with and your attitude towards our staff members was unacceptable. Whilst we appreciate it would have been frustrating to not receive the camera on the day you hoped, we contacted you and apologised within 12 minutes and refunded the expedited postage charge. Despite our best efforts, you were consistently abusive and extremely rude towards our staff members, who remained calm and polite with you regardless of the way you were speaking to them. You did say you were going to refuse the delivery as you didn’t want the camera if it didn’t include a flash. However, seeing as we haven’t heard from you since that day and can see that your camera was successfully delivered, we assume that you are happy with your purchase. I’m afraid we will not tolerate the kind of behaviour you demonstrated towards our staff members, so we wish you the very best of luck dealing with other companies in the future. Customer service staff are not there to be shouted at and abused down the phone. Should you decide to order with us again in future, we will need to seriously consider whether to accept your order based on your treatment of our staff on this occasion. Regards, Wilkinson Cameras

Posted 1 year ago

“My experience isn't over yet, but there is nothing Wilkinsons can do to redress the balance. Ordered and paid for a Sigma 100-400mm Nikon fit lens and USB Dock. They arrived yesterday 6/4/23 and everything looked good until I tried to mount the lens on my D750, only to discover the lens they have sent me was a Canon fit. The Sigma USB on the other hand was the correct Nikon fit. The consequences of trying to mount a Canon lens on my Nikon Body could have resulted in costly damage to both the D750 and indeed the lens. They have none in stock as we speak, which means I have no chance of getting the lens I want, without a wait. I'll be asking for my money back and expect them to arrange collection of the Canon fit lens.”

Helpful Report

Posted 1 year ago

Good morning, I’m very sorry that you have been sent the lens in the wrong mount and for any inconvenience and aggravation this has caused you. This must have been a picking error, which should not happen with the systems we have in place. This will be throughly looked into and addressed. It doesn’t appear that you have contacted our Customer Service team about this. We would have been able to alleviaate your concerns and put plans in place to address them. I can’t see any email correspondence from you and as it is Good Friday and our Customer Service department is closed, I am unable to check the phone records just now. The reason the system is showing the Nikon fit out of stock is because as far as our stock is concerned, you have been sent the Nikon version of that lens. We would be more than happy to arrange a swap so that you have the correct lens. Alternatively, I would understand if you simply wanted a refund and to arrange a free return of the incorrect lens. I really am truly sorry for any inconvenience caused and I hope you will allow us the opportunity to correct this for you. I can see from your records that you have had many positive purchase experiences with us previously and so will know that this is a unusual mistake. Due to the long bank holiday, I’m afraid it will be Tuesday before plans can be put in place, but I have contacted the Customer Service team and asked them to contact you as a priority on Tuesday morning. I hope you have a lovely Easter Weekend although, I’m sorry that you won’t be able to use your lens as you had probably planned. Regards, Alex | Wilkinson Cameras

Posted 1 year ago

“I have made a purchase with next day delivery. Which never arrived after 7 days. i have asked for a refund which were declined by saying we will issue a refund once we receive the item back. Upon inquiring with parcel force, they said your item was never collected from Wilkinson. how can you get an item back which was never shipped ? i wont recommend anyone to shop from this store. Worst experience”

Helpful Report

Posted 1 year ago

“I paid for a "Used flash for my camera" and I have not yet received it, one week later.”

Helpful Report

Posted 1 year ago

Hi John, I'm sorry you seem to have experienced a delay with the courier service. Your item, ordered on Jan 27th was dispatched with DPD and notification sent on the same day. It seems you received this email as you requested delivery to a safe place. Our Customer Service team would have been more than happy to help you investigate any DPD delivery issues and resolve them for you. I can't see any emails or phone calls matching the information provided in your order so I have asked the team to get in touch with you instead. They will contact you using the email provided on your order. Alternatively we have a range of contact methods - all responded to rapidly - available: https://www.wilkinson.co.uk/contact-us Regards, Alex | Wilkinson Cameras

Posted 1 year ago

“Absolutely disgusted by the fact quoting for PX with a lens which was in offer and stock when ordered and got the order confirmation. Next day call and say the item is not for sale!”

Helpful Report

Posted 1 year ago

Good morning Nafiz, I'm sorry that an error with our stock system meant that the lens you were considering was oversold and you missed out. Unfortunately, this meant that all the stock available on the offer price was sold. We looked into every alternative for you before having to let you down and I really am sorry for any incovenience caused. I believe the sales team was able to contact you before you sent your part-exchange item so as to avoid further inconvenience and I can see that you have had a previous positive purchasing experience with us. I hope you will shop with us again in future so that we have the chance to show you that this issue was a one off and not our normal level of service. Best regards, Alex | Wilkinson Cameras

Posted 1 year ago

“Took ages to send something and eventually admitted that it "did not leave here" despite being emailed to me as being sent (fraudulently, obviously) - they blamed their staffing levels, trying to make them my problem. I do not see why I should look incompetent because a business cannot manage its staffing properly, and then wants to tell fibs about when things have been sent. They did eventually make it right by putting the item on a next day service, but only after some significant pressure from me. Were it not for the initial lies & attempts to make their problems into my problem (er, nope!) this would have been a higher rating but a lack of integrity gives me no choice other than to give the lowest possible mark.”

Helpful Report

Posted 1 year ago

Good morning, We have never "lied" to you as stated in your review and emails to us and to accuse us of having a lack of integrity is entirely baseless. You ordered an item using 1st class postage as the chosen method of shipping, which we do state has a 2-3 working day delivery time (not taking into account ongoing Royal Mail strike action). You ordered on Friday 7th October at around 2am. Your parcel should therefore have been with you by Wednesday 19th at the latest. You emailed us on Monday saying you'd expected the item to arrive Saturday or Monday. Your parcel wasn't dispatched on Friday due to staff shortages, unfortunately no business can plan for last minute staff shortages. However, as a gesture of goodwill and to ensure your parcel arrived within the stated delivery time, your parcel was upgraded to a next working day service and sent via a courier service. You received your parcel on Tuesday 11th, well within the 2-3 working day time stated for your chosen delivery method. Despite several rude emails from you, accusing our staff of lying and being "fraudulent,” they continued to respond to you in a friendly and polite manner. Our full delivery information can be found here: https://www.wilkinson.co.uk/delivery-information/ (this is also referred to at the checkout.) When customers require an item by the following day, it is customary for them to choose and appropriate delivery method. We would advise using a Next Working Day service or a special weekend service in the future. Regards, Wilkinson Cameras

Posted 1 year ago

“Rude staff”

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Posted 1 year ago

“ordered a simple lens cap... with first class delivery... no tracking number..... 12 days later .. no show.. so ordered from a competitor, which arrived 24 hours later... and finally the wilkinson one arrrived.”

Helpful Report

Posted 1 year ago

Good Morning Lee, Thank you for your feedback. From checking when your order was placed and the postage method selected, the order was placed during the time before/after the Royal Mail industrial strikes which may have delayed your parcel from arriving due to the backlogs caused from those strikes, something which is out of our control, we had mentioned this in our delivery information. At the checkout there are options to select next working day should items be required sooner and these would be sent via courier. https://www.wilkinson.co.uk/delivery-information/ Kind Regards, Lily I Wilkinson Cameras

Posted 1 year ago

“I can't complain about the product even though it didn't come with a mini SD card, which was no big deal as I'd have bought a high end one anyway.”

Helpful Report

Posted 1 year ago

Good morning, We haven't received any emails from the email address you used on the order and we do not send delayed shipment notifications - these come from DPD directly. I think perhaps you have replied directly to DPD? Please check the email address and body of the shipment notification where I'm sure you will see that this is the case. Had you have emailed us or contacted us directly your expedited (Next Working Day before 12pm) delivery cost would have been refunded and I will add a note to your order to action this today. Please also remember that every product on the website carried an "Important Delivery Information" notification, which made very clear that deliveries could not be guaranteed at the time your order was placed due to the impact on the wider delivery network as a result of ParcelForce strikes on August 26th and August 31st. Many companies, including ourselves, switched all their deliveries to alernative carriers to mitigate as many delays as possible during the strikes. However, this of course puts increased demand on the other carriers, which resulted in delays across the entire delivery network. For clarification, the product you ordered does not come with a memory card included as standard. I would ask that you consider revising your review in light of the fact that we were not contacted directly, these delays are entirely beyond our control and we did out very best to forewarn you of potential delays. I will send a separate email which gives you the option to do this. Your postage refund will be completed today and you should see it returned to your original payment method within 3 working days. Regards, Alex | Wilkinson Cameras

Posted 1 year ago

“Missed the next day's delivery cut-off by 6 minutes, however, I wasn't aware of this when ordering. The next day I phoned to find out why my order never arrived. I was then informed, of the cut-off time. The item at this point wasn't despatched and I asked customer services for a refund on delivery. I was told NO. The delivery rules are displayed on the website. Wilkinson's didn't want to know and was completely unsympathetic and unhelpful on the issue. I then cancelled the £750 order (full refund) and took my business to John Lewis and bought a different camera for £1500. Wilkinson's reluctance to help cost them this sale and any future business from me. Very Poor.”

Helpful Report

Posted 1 year ago

Good afternoon, Your order was placed at 3.33pm, 33 minutes after our dispatch cut off. Our collection had already been by the time your order was placed. This cut off time is clearly shown in both the shopping basket and at the checkout stages of purchase when choosing your delivery option. It is also covered on our Delivery Information page. Your dispatch confirmation email, sent just 5 minutes after your order was placed also included a note stating that the order had missed the collection for that day and would therefore be dispatched the following day. You were extremely rude on the phone to our staff members, which is why you may have perceived that they were unsympathetic towards your mistake. Regards, Wilkinson Cameras

Posted 1 year ago

“Ordered on Sunday for despatch following day, paid extra for next day delivery. Item did not arrive till Thursday, only one email in reply, their version of event differs from tracking history. Not impressed. Be warned if you want anything urgently.”

Helpful Report

Posted 2 years ago

Hi Paul, We’re sorry your item arrived on Thursday instead of Tuesday. For some reason the parcel was delayed within the ParcelForce system and took longer to start moving than it should have done. You should see from the tracking that the parcel was dispatched on time by us. The delays have been raised with our ParcelForce account manager. As per our latest email to you, your postage charge has been refunded. This is one of two replies we have sent, but as you say you’ve only received one, I would ask that you check your junk mail folder. If you no longer wish to keep the item or it arrived too late for your intended purpose then we’d be more than happy to send a returns label for you, free of charge. Please just get back in touch if you wish to return the item and be refunded. Regards, Alex | Wilkinson Cameras

Posted 2 years ago

“Ordered for next day delivery arrived . Not fulfilled In the interim message to say item missing I ordered a similar item on the same day from Ffordes in northern Scotland it was cheaper and arrived 1100hrs the next day by first class post again cheaper. No strong arguments for using Wilkinsons again unless standard of service improves”

Helpful Report

Posted 2 years ago

Hi Richard, We haven't received any emails or phone calls from you about this order. We'd have been more than happy to investigate it for you, assist you and show you how great our customer service is. Your order was dispatched on time and with a Next Working Day service as you'll have seen from our automated email communications. I can see by looking at the DPD tracking information (included in our dispatch email) that DPD updated you by text and email to let you know that there was a delay to the delivery. I can understand your disappointment with the delay to your parcel arriving, but please consider that it is completely beyond our control if there is a delay with the courier. Given the chance to help you we would have been able to look into this for you at the time. We'd also have been able to refund the difference paid for the next working day service. I've now authorised this for you and it will be actioned today. I'd ask that you consider revising your review in light of the fact that the issue was beyond our control and, now that we have been made aware of it, that we have rectified it as best we can. Regards, Alex | Wilkinson Cameras

Posted 2 years ago

“Spoke to a member of staff over the phone regarding my payment that was not going through on your website. He had an attitude problem when I said it must be your website as I don't have a problem on any other website with my bank card! He said it was my card that was the problem and not the website. After 3 attempts with my card I had to make payment via PayPal using the same said card! I didn't like the member of staffs tone of voice. I suggest you change it when dealing with somebody that wants to place an order!”

Helpful Report

Posted 2 years ago

Good afternoon, I’m sorry you had trouble paying. I can see that you attempted to pay twice by card, but on both attempts were unable to verify your details. Modern security standards, in place for your protection, require that you must be able to supply additional security information when paying by credit card. Often this will be the inputting of a security code sent to your mobile by text message or authentication via for online banking app. I’m afraid that we can see from the error codes on your two attempted orders and data from other successful transactions that day, that the issue did either lie directly with your card issuer or with incorrect or missing verification data being entered. I’m glad that you found you were able to pay with PayPal, who do use their own verification methods for securing payments and does explain why this went through differently. I see that as a gesture of goodwill that your chosen method of free 3-4 working day postage was upgraded to a Next Working Day postage and that your order arrived with you just over 24 hours from being placed. I hope you’ll enjoy using your new purchase and have had an enjoyable Christmas. Regards, Alex | Wilkinson Cameras

Posted 2 years ago

“Ordered an item that after 6 weeks and a few emails to PAYPAL i managed to get just a refund. Customer service inexistent, i won't be using again!”

Helpful Report

Posted 2 years ago

Hi Nicolae, I'm sorry if you are unhappy with our service. Your order (placed 4 weeks ago) was a Special Order item. I can see from our records that we did try to call you to explain about the delays. There are several delays to supplies as a result of the pandemic. Our call and order records show that at no point have you tried calling us from the mobile number provided and there are no emails to us from your email address to our customer servicer team either. You'll see we have excellent reviews from many satisfied customers and in particular we have very good communications. We'd have been more than happy to speak with you about the order and cancel it, without you needing to contact PayPal. It would have been much quicker for you. Hopefully you will consider shopping with us again in future. Please feel free to get in touch with us at any time as we'd be more than happy to help you. Regards, Alex | Wilkinson Cameras

Posted 2 years ago

Wilkinson Cameras is rated 4.9 based on 5,735 reviews