Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 5,737 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 5,737 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 16th April 2024

S Middleton

Wilkinson Cameras 5 star review on 18th January 2024

P Ferris

M Peters

417

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used my local store in the past for some large items. I wanted to expand my equipment but, after two attempts, was extremely disappointed. I bought a new camera remotely from another shop rather than try again in the shop. I recently purchased a strap and some memory online from Wilkinson which went well, but as for the local store, no way. Revision So here are the details, I also add comments in () to give additional information to show how I felt or thoughts. Store Warrington 1st visit possibly 23 June I called in, there was a lady and gentleman working. I said do you have a 90D I can look at. The man said no and they probably won’t get one in now. I said I thought so as they are discontinued. I was told I may have to track down one in stock or second hand. I said I have a 7D Mk ii, and am looking for upgrade/2nd body. I was then told the 90D is not a replacement for this and the AF system is not as good and build quality is lower. Stated the R7 may be better, one was due in that day to look at but I said I was heading home I said not sure if mirrorless is what I want and that the body may be too small in my hand. I asked about a 90D that was second hand they had in store. He went to get this. I looked it over and asked about the shutter actuation count. He said even if I wanted to find out I couldn’t because Canon restrict this. (I later rand the Liverpool store to check this, they said the same - this is odd as I have now bought one and that shop was able to give this detail) So I said I may have to look at what to do. I left. 2nd incident phone call around mid July Asked for some advice, stater I do mainly wildlife and sports, I outlined what kit I have and want to add/improve. Camera-90D, 6D mkii or 5D iv or possibly R6. I was told would not go full frame for sports as you get more zoom on aps-c (I know this is 1.6x because I use the 7D) he then said you could just go for the R3 then (way too expensive for amateur, but I only needed some clarity to benefits) I then asked about Canon 100-400 f5.6L v Tamron 150-600 Or Sigma 150-600 . He said well you get more range at long tele end(obviously) I said I wanted to know if the image quality was better/worth looking at. He said yes. I then said you have a second hand one in another store and asked can this be sent to the shop, he said you will have to pay for it. I said no, you have previously done this with no cost, and I bought it after inspection. I told him the SKU number, he said we do not have that lens. I said it’s on your website and told him the code again. He said we don’t have it, I stated I can see the code. He asked for the number again. He then said this was sold yesterday afternoon. He then said where are you based, I told him he said come in as you don’t seem to know what you want. We finished the call. Info - I have researched the cameras on Camera decisions to narrow things down and 90D was a strong choice for sports. I looked at all lenses to try to match to my kit and wanted to see if big brand was better for me or which of the other 2 was best. I can not drive so to call in takes 2 hours. The lens choice is still waiting, there is an option in store but I do not want to be told I don’t know what I want. I expect good customer service no matter the cost of products but I certainly expect it when I will possibly spend £2.5K.”

Helpful Report

Posted 8 months ago

Hi Stephen, Please can you give us more details about your visits to the store? Which store did you visit? Do you have the dates you visited? Are you able to provide as much detail as possible to help us to understand why you have had a bad experience in-store? Sharing as much detail as possible will help us to better identify and rectify any issues you have had. You can edit your review to include this information (we have sent a separate email which will allow you to do this) or you can contact sales@wilkinson.co.uk to speak directly to our customer service. We look forward to hearing from you so that we can rectify any issues and welcome you back to the local store. Regards, Wilkinson Cameras

Posted 8 months ago

Hi Stephen, Thank you for replying to us with the additional information so that we can look into this for you. Just to confirm. I have passed this to the store's area manager and asked for it to be investigated. Once I have feedback, if there is anything to add to my response below then I will follow up with an additional reply. Just to confirm: - You currently have a Canon EOS 7D Mark II and you wanted to add a second body or an upgrade to your EOS 7D Mark II. - You mainly do sports and wildlife photography - You aren't convinced about a switch to mirrorless due to the size of the cameras - You also want to add in a telephoto lens and want to understand whether the EF 100-400mm L series lens is better than the Sigma or Tamron 150-600mm lenses. I thought I would clarify some of the information you discussed with the Warrington store directly. I hope this will make you feel more confident about the advice you received. The EOS 90D is a good choice as a mid-range DSLR for sports and wildlife with good AF, high burst shooting capabilities and the benefits of an APS-C sensor giving you the extra reach. Combine this with the 33MP sensor and you have the chance to crop even more in post. However, the EOS 7D Mark II will focus better on fast moving subjects and is of a far superior build quality. In this sense, the information that the 90D is not as good as your EOS 7D Mark II is correct. Please consider that camera decision comparison websites only take the raw data and use a formula to decide which camera is "best", but experience and understanding of a photographer's needs and specific shooting requirements will heavily influence the decision as to which camera is the "best" for those needs. With regards to the EF 100-400mm F4.5-5.6L IS USM II Lens (I assume you are looking at the mark II), this is a far superior lens to the Sigma or Tamron 150-600mm lenses. Whilst the Sigma and Tamron are both very capabale and have the advantage of the extra reach, the L series canon 100-400mm is a simply excellent lens offering the very best image quality, as is to be expected from Canon L series lenses. Your decision here will come down to raw image quality versus a need to have additional versatility or the extended zoom range. Your choice here may come down to the subjects you are photographing and how you will output your images (digital and social media only or printing to high resolution, for example). We have lots of customers who are unsure of what it is that they need to get the results they want/need from their photography and need help choosing equipment. We'll always be able to help you to come to a decision. With regards to the out of stock pre-owned lens on the website, please note that if a pre-owned item is showing out of stock on the website, then it will be due to it having been sold and it will therefore not be available in-store. The website is updated as quickly as possible to remove out of stock listings from being visible. And finally, it is correct that it is not possible to obtain an accurate shutter count from all but the top of the range Canon cameras (EOS 1D X, etc.) without sending it to Canon. Some apps and websites claim to be able to obtain this, but it isn't accurate and therefore we do not claim to be able to provide a shutter count. Our Pre-Owned equipment carries a 12 month warranty as standard and is carefully checked to ensure it is in good condition prior to sale. We hope this will offer you more peace of mind than a potentially inaccurate shutter count would be able to. I hope the above helps and if there is any more information I can add once hearing back from the store then I'll be back in touch. Regards, Alex | Wilkinson Cameras

Posted 8 months ago

“I got the wrong model of the camera I ordered but I called the team and they handled it pretty quickly, unfortunately what I wanted was out of stock but I appreciate how swiftly the team got back to me, I have now returned the camera.”

Wilkinson Cameras 2 star review on 11th April 2023

Helpful Report

Posted 1 year ago

Hi Ray, We strive to deliver a great customer experience to all our customers, on this occasion it would seem that the wrong item has been delivered to you as you have mentioned. As per our previous communications our investigations so far indicate that this error has been caused because we have received the incorrect item from the Blackmagic suppliers. We will continue to investigate this upon the return of the camera. Please accept our sincere apologies for this error and for any inconvenience caused by it. We will process the refund as requested when this item is returned, however, if you decide that you wish to receive the correct item then please let us know. If we can be of any further assistance, then please do get in touch Thank you for shopping with us. Kind regards Wilkinson Cameras

Posted 1 year ago

“Paid for a next day delivery and i appreciate i placed order late on a thursday night i wasnt expecting to recieve it on the friday but because you dont class Saturday as a working day i didn't recieve my item till the Monday.....if your shop is open on Saturdays why are you not classing it as work day so basically i was forced to pay for a premium delivery service that you know you cant provide you should not be charging premium rates when there isnt the option for it at weekends there should be a cheaper payment option for those instances if u order after a certain time on a thursday when u know you cant deliver a before the following monday its misleading customers”

Helpful Report

Posted 1 year ago

Hi Michael, Our delivery information is here - https://www.wilkinson.co.uk/delivery-information - which shows you the time and cut offs. "Working Days" are defined in the UK as days which are NOT Saturdays, Sundays or public holidays and as this is a standard term, we use it in our postage description. Our order cut off is 3pm, but your order was placed after 8pm and therefore arrived correctly on Monday. As your order was below £100 you did not qualify for free postage options so you did have to pay. The size, shapre and weight of your item meant it could not be sent Royal Mail or a less expensive courier option and so you were only shown the option for a "next working day" delivery. Hopefully this makes more sense now. It's great to see that your item arrived on time. Thanks for shopping with us, Wilkinson Cameras

Posted 1 year ago

“The item purchased was as described,and at an affordable price. However I paid for next day delivery and this did not happen(refunded). I was told it was still in the shop when I contacted the Preston shop. An excuse of the delivery partner had not collected the parcel was given. Along with the "you know what they are like. After contacting the delivery partner for their view, I was given the parcel was not put on the system for collection... My view is someone is handling the truth with scant regard. I would hesitate to use Wilkinson Cameras in the future.”

Helpful Report

Posted 1 year ago

Good morning, I'm very sorry that your parcel was delayed as a result of DPD failing to collect from our Preston store. This was particularly irritating as it then meant that your parcel was further delayed due to the double bank holiday. However, I would like to assure you that we wouldn't lie to customers. Where mistakes are made we will be honest and try to do whatever we can to rectify them. Your parcel was booked for collection with DPD just 30 minutes after your order was placed. You will have been sent an email to confirm this. I have emailed you with a screenshot from our DPD system which shows when the parcel was booked onto their system. Unfortunately, DPD failed to collect from the Preston store that day. This has been raised with DPD. I hope this offers you some reassurance about our service and I wonder whether you would consider revising your review in light of this. I will send a separate email which will give you this option. Regards, Alex | Wilkinson Cameras

Posted 1 year ago

“Polite enough when buying item but if faulty not interested , told you have to contact main dealer,”

Helpful Report

Posted 1 year ago

Good afternoon John, I can see you called after experiencing issues with your Epson printer and you were advised to contact Epson's support team. Epson has a dedicated support service online or on the phone, including a Live Chat where they can take you step by step through their standard troubleshooting. This usually resolves most basic printer issues. However, if they diagnose that there is a fault with your printer, they can then immediately issue an RMA (returns authorisation) which will enable us to arrange a replacement quickly and easily for you - without you having to repeat any steps you have taken or relay information via a 3rd party (us). There's nothing more annoying than having to repeat a fault to multiple people and repeat steps already taken when troubleshooting, so we advise you to go straight to Epson where their printer experts can help. I'm sorry if you felt this meant we weren't interested in after-sales support. It's because we know this is the most efficient way to get your problem resolved. I will raise how this information is conveyed to customers as a training issue and I am sorry that you have been left feeling unsupported by us. I hope your printer problem has now been resolved, but if not please visit the URL below and choose the "contact us" tab to initiate an online support session with Epson where I have no doubt your problem will be resolved swiftly. https://www.epson.co.uk/en_GB/support/sc/epson-ecotank-et-8550/s/s1864?suggestionClicked=true Please get back in touch if you need any further help or in the unusual instance that Epson is not able to help you directly. Regards, Alex | Wilkinson Cameras

Posted 1 year ago

“I bought the Panasonic Lumix TZ80 camera as a gift for my wife. However, the uploading photos to the tablet is very tricky. Sometimes it connects, other times it fails. Then you have to cluck each image separately, with a limit to the maximum number at one time. Very frustrating. Antway, I dropped Wilkinson's alkne to ask if they could help. They didn't bother to reply. Hence only 2 * for Customer Service failings.”

Helpful Report

Posted 2 years ago

Hi John, We reply to most emails the very same day, usually within just a couple of working hours. However, we haven’t received any emails from the email address you used to purchase. Please ensure you are emailing sales@wilkinson.co.uk or fill in a contact form online (https://www.wilkinson.co.uk/w/contact-us/) and we will answer any questions you have as quickly as possible. In the meantime, you may find the full manual is able to help you. Page 319 starts the section on Wi-Fi connection to external devices and sending images with image section for single or multiple images on page 322: https://tda.panasonic-europe-service.com/docs/2z621bee26z1z3df26z656ez706466z24zf723dc2b0ec766107ba3dc2b76ed91674afa4f11/tsn3/data/ALL/DMCTZ100EB/OI/950988/dvqp1246za.pdf#page322 This video shows how to connect and transfer images, including multiple image selection: https://youtu.be/tNTixQfNrpI Hopefully this helps but please feel free to email using sales@wilkinson.co.uk if you need any more information. We’d advise just double checking which address you contacted previously and updating this if you have it saved. Regards, Alex | Wilkinson Cameras

Posted 2 years ago

“£10 delivery for two small items just because I’m in the Scottish Highlands is far too much. Will stop me using again I’m afraid.”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you for your feedback. Below is some information which may help to explain why we charge more to send to certain postcodes. I'm afraid it is a common misconception that it costs the same to deliver to every area of the UK and couriers do charge more. Your postcode is classed as "Zone 2" by Parcelforce which incurs higher delivery fees and surcharges (on top of our standard parcel price). More information about the surcharges to Zone 2 and Zone 3 locations can be found on the ParcelForce website here: https://www.parcelforce.com/business-parcels/uk-parcel-delivery/understanding-prices We subsidise the costs of most our postage options to keep them competitive, but unfortunately we cannot include certain locations in the free delivery or £4.95 next day delivery options due to the extra costs involved. These services are still subsidised to keep them as low as possible for you though. I hope this helps. Kind Regards, Lily I Wilkinson Cameras

Posted 2 years ago

“Ordered a printer which was shipped to me with a delivery label simply stuck on the actual printer box! Not even an attempt to wrap it with paper. In my opinion the printer in its box should have been placed inside another cardboard box with shock-absorbant material to combat handling errors by the courier. Schoolboy error, will not be ordering from Wilkinson Cameras again!”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for taking the time to leave a review. The printers are packaged by the manufacturers suitably for onward shipping. When Canon/Epson pack these, they are done in such a way to withstand the rigours of shipping. We sell hundreds and hundreds of printers in a year and, as well as high value photographic equipment. We always ensure our parcels are packed in the very best way to arrive safely with our customers. We don't add add packaging in where it simply isn't necessary to do so. This helps to reduce our environmental impact (though we do use recycled materials wherever possible) and we've also found people prefer to have less packaging to dispose of when they receive a parcel as well. I can see you received your parcel several days ago now and we haven't heard from you, so I assume your printer arrived safely. I hope that you have already started using it to print your photos and are enjoying the quality and cost saving that particular model has to offer. Regards, Alex | Wilkinson Cameras

Posted 2 years ago

“Haven’t received the item yet ?”

Helpful Report

Posted 3 years ago

Good morning, We’re sorry there has been a delay with your order. Please check your emails for an email from us. This was sent on March 31st at 1.10pm after we tried calling you a couple of times with no answer. This email both explains and apologises for this delay. You should now also have received your updated tracking information from the courier. Please contact sales@wilkinson.co.uk or 01772 252188 to speak to Customer Services if you require any more information. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“Ordered 2 items only 1 was as advertised I checked the make, fit and that is was in stock the item delivered wasn't what I ordered it didn't fit and was unbranded cheap tat. Yes I could have returned it but after postage it wasn't worth the bother. The 2nd item was as advertised and fine, an email telling me the other part was out of stock wouldn't have been to much to expect. Annoyed more than disappointed”

Helpful Report

Posted 3 years ago

Good morning, Both the items you ordered were as described and the genuine items. It appears you have received both items ordered so I’m not sure what you mean about an item being out of stock. It appears you have already emailed requesting to make a return and this has been responded to. We are an honest and genuine company as bolstered by our many positive reviews so it is very disappointed to be accused of mis-selling or swapping an item prior to dispatch - these are things we simply wouldn’t do. If you would like to provide more information about why you think either item is not genuine then please contact us using sales@wilkinson.co.uk and we would be more than happy to provide any necessary information to prove otherwise. We work closely with our suppliers and brands so I’m sure any misunderstanding can be very quickly resolved. Regards, Alex | Wilkinson Cameras

Posted 3 years ago

“I made a comment about the amount of packaging. I was lambasted by the manager, not the person serving me, that it didn't matter what 'we' did, as, quote 'Ecuador dumped their waste into the sea' when I made a comment that we all must try again, he aggressively retorted that as the Chinese population was so large what was the point. I try to use local shops partially to cut down on exterior wrapping eg Amazon and just to support the economy. Attitudes and behaviour as above put me in doubt as to whether I will ever visit your Kendal store again.”

Helpful Report

Posted 4 years ago

“I ordered a pair of RSPB binoculars. They arrived promptly and were good value. The website said they came in a high quality leather case. They did not but instead came with a cheap plastic one. No apology was simply told the website was wrong and I could return the item if I chose.”

Helpful Report

Posted 4 years ago

Hello, We strive to deliver great customer service every time, but we did fall short on this occasion. Following on from our phone call, we hope you will accept our sincere apologies. The contents of boxes do alter from time to time due to production changes, in this case from a leather case to a fabric one. When this happens, the manufacturers should inform us so we can make sure the details on our website are up to date, in this instance this had not happened. I can assure you that all the details relating to this product are now up to date on our website. We have also addressed the issue regarding the person who first responded to you, they are currently having ongoing training. They are particularly new to our company and we feel confident that they will meet expectations in customer service and understanding. We have also arranged for an additional strap to be sent out to you, this should arrive in the next day or so. Kind Regards, Sara | Wilkinson Cameras.

Posted 4 years ago

“I ordered a Sony camera grip online and was pleasantly surprised to see that Wilkinson Cameras had a cash back offer that other retailers did not seem to offer at this time. Later that day, I received a text from DPD informing me that they would deliver the next day. As I had not paid anything for delivery, let alone next day delivery, that was great news. The next day I was expecting to receive a text from DPD by 11am to tell me my delivery slot. It did not arrive. At midday I tracked the parcel and was really disappointed. The parcel had been picked up in Preston and sent to the Birmingham hub of DPD. From there it should have gone overnight to the Irlam depot for delivery to the Manchester area the next day. Instead, it was sent from Birmingham to Dundee !! It then had to be sent back to Birmingham and onward to Irlam at the second attempt. It was delivered in Manchester a day later. I have ordered probably more than 100 items from a rival retailer who uses either Royal Mail or Parcel Force and I have never been let down once regarding delivery.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave feedback. We're always here to talk to if you're having problems with an order or a delivery and getting in touch does allow us to raise complaints with the courier to prevent future problems for other customers. You can call us on 01772 252 188 or email sales@wilkinson.co.uk if you encounter a problem in future and we can do all the hard work for you. It does appear your parcel arrived within the 2-3 day timeslot chosen at checkout, so I do hope this was the case and that you didn't miss an important deadline. I see you have previously ordered from us without any delivery issues, so hopefully this shows that this experience isn't the norm. I'd cncourage you to also leave a review for DPD, which you can do here: https://uk.trustpilot.com/review/www.dpd.co.uk We will also raise the issue with our account manager. Please feel free to get back in touch if you need any more help or information. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“This camera The Sony HX 400V. has now become a problem. Every time I go to shoot a photograph, the camera freezers and you are unable to take any photographs until one has to take out the battery without switching off first.”

Helpful Report

Posted 4 years ago

Good morning, We will always help out with any product issues. Please ensure you contact the Customer Service team with details of your order and the problems you are experiencing. You can phone or email - contact information can be found here: www.wilkinson.co.uk/contacts Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“Not a Wilkinson issue but my delivery ordered on 15th May not being delivered till 20th May by DPD is unacceptable. Also no reason given by them for delay. I am aware this is outwith your control but as long as you use DPD I will be unlikely to order from you in the future. I was in when the delivery was made on the 20th.I heard the door, letter was put through the letter box, driver had gone by the time I got to the door. Parcel pitched over a 6 foot garden gate, thank goodness it was well packaged.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking the time to leave a review. I'm glad to see that your item was delivered within the 2-3 working day timescale chosen when placing the order. Please be assured that we have raised a complaint with DPD to find out why your item was left without a signature and why it was dropped over a wall. Clearly this is unaccetpable, outside our terms with DPD and certainly not how we expect our parcels to be treated. Thank you for bringing this to our attention and apologies for any distress it may have caused. I hope you will enjoy using your new purchase and get some great photos with it. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“Ordered disc from slides, should have been ready Friday but unable to collect until Monday, when asking about prices of prints was not told when putting order In that it would have been cheaper to order prints at the same time instead of full price when collecting disc.”

Helpful Report

Posted 7 years ago

Hi, please can you email support@wilkinson.co.uk with your order/receipt number, your name and the branch you visited so that we can look into this further for you. Thanks, Alex - Wilkinson Cameras

Posted 7 years ago

“I bought a telescope for my nephew,after we got it home we found that there were items missing I e mailed the store and was told they would look into it as of yet still not heard back from them.”

Helpful Report

(Liverpool) - Posted 7 years ago

Dear Mr. Hughes, I have spoken to the Liverpool store about this and they have sent me a copy of the email sent to you on 13th January 2017 at 09:58, which explains that the leaflet enclosed within the FirstScope packaging with information about a carry case, moon filter and CD software is not the box-contents of the FirstScope, but in fact a leaflet advertising an additional kit which can be purchased in order to expand the capabilities of the telescope. This leaflet is added in by the manufacturer and we are sorry if it has caused any confusion. I have forwarded their original reply to you in case you didn't receive it the first time. Please check your spam folder just in case. It will come from support@wilkinson.co.uk which you can also email if you wish to discuss this further. Kind regards, Alex - Wilkinson Cameras

Posted 7 years ago

“We called into the Preston branch today, for an SD card, wanted top of the range, as fast as poss, with as much GB as poss. We bought what the lady recommended. Once home we researched what she had recommended as this is the best we can get for our camera. We can buy double the MB for our camera, so were miss sold. Will be calling back for a refund, asap. She really didnt have time for us. Normally we have had no problem at this branch and have spent a lot of money here (2 cameras and one lens) not anymore, we were mis sold today, which is a shame, as we have always trusted you before”

Helpful Report

Posted 7 years ago

Hi, I've spoken to the store and believe you were sold a SanDisk Extreme Pro 128GB 95MB/s card. For the camera you mentioned it was for this would equate to approximately 3000 shots when shooting RAW + Jpeg, around 4000 RAW files only or well over 10,000 images for jpegs only. These are of course only approximations, but on the lower end of the estimate. There is a 256GB version, which is just less than double the price you paid for yours. We usually recommend having a couple of smaller cards, rather than one very, very large one, in case of loss or damage. There is a faster card, an Extreme Pro UHS-II card, but this only goes up to 64GB and you have expressed an interest in the larger capacity card. This card is backwards compatible with your camera, but would not realise the speeds quoted and would offer no real advantage over the Extreme Pro 95MB/s. If we had sold you this 64GB faster card at £149.99, you would have paid nearly twice as much for half the capacity and similar speeds with your camera. We wouldn't advise a card that wasn't suitable for you - we always try to give honest advice tailored to a customer's needs and equipment, rather than simply trying to sell you the most expensive option. I hope you will now feel confident with the card you have purchased. It is an excellent product and suitable for most high-end cameras with a huge capacity. We do sell the 256GB version if you would prefer an even bigger card and the store managaer will be able to assist you with this. He would also be happy to talk to you in person about your visit yesterday if you feel there are unresolved issues. Alternatively, you can email him at preston@wilkinson.co.uk or contact us at support@wilkinson.co.uk and we would be happy to discuss this further with you. Kind regards, Alex - Wilkinson Cameras

Posted 7 years ago

“Unfortunately not a great experience. I purchased a pre owned nikon lens on line. I received email confirmation of the purchase and also spoke to someone on the Wilkinson help line who said the lens was at Preston branch. Expectently waited a few days and then telephoned by Wilkinson to say the lens was not available = mistake on the website. The guy was apologetic and said I could buy the lens new but could not offer a discount off the new price. Given the circumstances, the inconvenience and disappointment and their breach of contract = it would have been nice to have been offered 10% off the price of the new lens. Not great customer care in my opinion. On the positive side = still a good website and store”

Helpful Report

(Online) - Posted 7 years ago

“Wasn't impressed with the sales assistant, who told me my item would be delivered 2 days after he took my payment of £749.00. I had to contact the Liverpool branch to find out where my camera was, to be told I had to wait a few more days to receive this, & it would be sent on a special delivery from the Preston Store. Very disappointing!! Will go to John Lewis or Curry's in future.”

Helpful Report

(Liverpool) - Posted 7 years ago

Wilkinson Cameras is rated 4.9 based on 5,737 reviews