Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,444 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,444 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 12th July 2026

M Serebrianska-Lomakova

467

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A satisfactory service.”

Helpful Report

(Online) - Posted 2 months ago

Good Afternoon Mr Thomas, Thank you for getting in touch, and I am sorry to hear about the experience you have had. I fully acknowledge that we let you down regarding the timeframe originally provided. While most special order items do arrive within the expected 5–7 working days, on this occasion your order took longer to reach us from OM Systems due to circumstances outside of our control. Regardless of the cause, we should have kept you updated throughout, and I sincerely apologise for that. Regarding the points raised in your review, once the item arrived with us it was processed, packed, and dispatched within the hour. As your order was sent via a next working day service, you should have received a dispatch notification the day before delivery, followed by a more accurate ETA on the morning of delivery. As you mentioned, we were not aware that you would be away at the time of delivery. Had we known, we could have arranged to delay dispatch until your return. You also noted that you checked the tracking information. As this service requires a signature, parcels cannot be left unattended. The tracking shows the item was signed for by a neighbour on the 21st of this month. Although no delivery photo is available, we would recommend checking with your neighbour to see whether they accepted the parcel on your behalf. Please let us know what you find, as we will of course raise an investigation with FedEx. We take these matters seriously and only ask that we are made aware so we can work towards a resolution. If your neighbour does not have the item and you choose to contact the police, we kindly ask that you provide us with the crime reference number so we can pass this to FedEx as part of their investigation. Given the above, I hope you may reconsider your decision not to shop with us again. We would appreciate the opportunity to resolve this matter for you as quickly as possible. Once again, I apologise for the inconvenience caused, and please do not hesitate to get in touch with any further questions or updates. Kind regards, Alex Rhodes | Wilkinson Cameras

Posted 2 months ago

“It hurts me to write this, I ordered a used lens online, and as this was before 3pm I was expecting the delivery to be the following day. Unfortunately, was a delay and I was not informed. Ok my postage was refunded but as a loyal customer of Wilkinson's I am a little disappointed. Hopefully this was a one off. Looking forward to a happy snapping.”

Helpful Report

(Online) - Posted 2 months ago

Hi Paul, Thank you for your review and for being such a loyal customer, we appreciate your continued support. We’re sorry that your order didn’t arrive the next day as expected. While we are successful with next‑day dispatch in the vast majority of cases, this particular item was a Pre owned lens located at one of our high‑street stores rather than our main warehouse. Your order was placed at 14:43, and the local DPD collection for that local post office was around 15:00. Collections from nearby post offices can take place any time between 15:00 and 17:00, which can make the turnaround extremely tight for store items. We pride ourselves on carrying a huge range of stock at our warehouse, where we have later, dedicated collection slot that allow us to meet our dispatch promises 99% of the time. Unfortunately, this was one of those rare occasions where the timing simply didn’t work in our favour. As you mentioned, we refunded your postage. We are always reviewing our processes, and while our cut‑off times may need re‑evaluation in the future, we also try to balance giving customers the best possible chance of receiving their order quickly while ensuring we don’t set unrealistic expectations for our store teams. We are grateful that you consider this a one‑off and thank you for continuing to support us. We look forward to seeing you again soon. Kind regards Wilkinson Cameras.

Posted 2 months ago

“The lens was in stock, brand new and 2% cheaper than all the major competitors. Delivered as stated within 5 days. Can't say fairer than that”

Helpful Report

(Online) - Posted 5 months ago

“Fast despatch from Wilkinsons - no problems here, but Fed Ex failed to arrive as stated and a wasted day stuck in expecting parcel ! ( not for the first time using FED Ex ) I`ll probably not buy again from any firm using them.”

Helpful Report

(Online) - Posted 8 months ago

“Very fast delivery, pleased with camera.”

Helpful Report

(Online) - Posted 9 months ago

“Well packaged and delivered fast, only disappointing fact was that it was delivered to my neighbours house, nobody signed for the parcel and there was nothing more I could do. When I saw ut was delivered to the wrong house i did click on issue with the parcel, and selected not my address, but absolutely nothing happened afterwards. I am extremely grateful I have great neighbours that contacted me and informed me they have my parcel a few hours after it was delivered, otherwise It didn’t looked like I had any way to getting to the bottom of this. I can’t fault Wilkinson for their fast dispatch and packed item, but maybe looking into a more reliable delivery service is something on the cards.”

Helpful Report

(Online) - Posted 10 months ago

Hello, Thank you for your positive review, I trust you will enjoy the equipment. Due to the nature of our parcel's we always request a signature for the consignee or at least the correct address. With some of our courrier's there is an option to change this for convenience, however there are times drivers decide to do this for their convenience. Next time you order we have a few delivery options and will be happy to accomodate one your prefer. Regards, Wilkinson cameras.

Posted 10 months ago

“A great professional service., I would recommend to my friends .”

Helpful Report

(Online) - Posted 10 months ago

Hi Steve, Thank you for a fantastic review and recomendation. Is there anything we could of done better for 5*? We trust you will enjoy your product and hope to see you online or in-store very soon. Regards, Wilkinson Cameras.

Posted 10 months ago

“Very good and quick on line service ans a good price”

Helpful Report

(Online) - Posted 10 months ago

“The pouch I ordered was exactly what I needed Great service by the shop and staff Unfortunately a dreadful service by DPD who sent the parcel to the wrong end of the country. Thankfully the staff at Wilkinson managed to sort it out.”

Helpful Report

(Online) - Posted 10 months ago

“Arrived quicker than expected. Well packed. Cannot comment further as it was bought as a gift.”

Helpful Report

(Online) - Posted 11 months ago

“Ordered 3 items on a Wednesday, Informed by a member of the team that 1 item (the most important and expensive) had unfortunately been collected by the wrong carrier and that it would be delayed whilst they recovered the item. 2 items received the following day, unfortunately it took a further 4 days to recover the lost item, but then delivered the next day (the following Wednesday), I would have preferred to have received it the same day as the other items. But good work informing me of the error.”

Helpful Report

(Online) - Posted 1 year ago

“I recentley contacted yourselves to locate a Manfrotto Quick Release Plate. After a conversation with Seb, a member of staff at the Chester shop, I was advised to visit the Wilkinson Cameras website. After typing into a search bar I managed to locate exactly what I wanted. I made the purchase and It duly arrived within 3 days. Thank so much for the prompt service”

Helpful Report

(Online) - Posted 1 year ago

“Item bought at an reasonable price and mail order arrived quickly.”

Helpful Report

(Online) - Posted 1 year ago

“bought on line and camera was quickly dispatched , I paid for next day delivery when I ordered it on thursday night ,and was notified that it was despatched friday morning,unfortnatly it was sent royal mail and did not arrive untill monday dinner time so was in the post office wharehouse over the weekend,so my rateing has to take a knock”

Helpful Report

(Online) - Posted 1 year ago

Hi Vik, Thanks for taking the time to leave a review – we really appreciate it. I’m sorry to hear the delivery timing was a bit disappointing, especially when you were hoping to receive your camera sooner. As you selected next working day delivery, your order was dispatched on Friday for delivery on the next working day, which was Monday. I’m glad to hear ParcelForce got it to you on time! We do include a note about working days (Monday to Friday) at the checkout, but if it wasn’t clear enough, we’d really appreciate your feedback on how we could make that more obvious. Thanks again for your order – we hope you’re enjoying your new camera! Best regards, Alex | Wilkinson Cameras

Posted 1 year ago

“The delivery failed”

Helpful Report

(Online) - Posted 1 year ago

HI Daria, Thank you for your review. We note that you have only given us 4 out of 5 stars and mention that delivery failed. Checking back, I cannot see any contact from yourself regarding a failed delivery. Checking FedEx tracking, it appears that your delivery was made on Wednesday 4th December at 15:51pm - if you have not received your order successfully could you kindly contact us at sales@wilkinson.co.uk or on 01772 252188 and we'll be more than happy to assist you if required. Kind regards, Wilkinson Cameras

Posted 1 year ago

“Your services were absolutely brilliant and I received everything I wanted, thank you. One parcel was delivered via parcel force and that was atrocious due to them not delivering it about a week later than originally agreed upon. They are where my disappointment lays whereas you’re service was brilliant.”

Helpful Report

(Online) - Posted 1 year ago

“Very easy to order from the website, emails confirming everything and order sent out very quickly. My only issue was they didn’t include the full tracking number in the email. As a result when my parcel was delayed at the parcel force depot I was unable to track it. I called Wilkinson and they rectified the issue very quickly”

Helpful Report

(Online) - Posted 1 year ago

“Purchased Canon R5 mk11 + RF24-105mm kit cannot fault customer service or fast delivery, my only bugbear is I did not really want lens (only way I could get R5 for hols booked in Sept! ) & when enquired if they would buy it back they offered a paltry £650 vs list price of £1300-1400 ,couldn't be listed as A1 + as no box was excuse ??? ridiculous ! ,& I reckon it would be listed at around £1000 giving a massive profit !! We are totally ripped of in Britain! live & learn ,puts off dealing with them again !!!”

Helpful Report

(Online) - Posted 1 year ago

“Camera arrived in perfect condition and they also offered the most competitive price even with the camera being brand new! Only reason I take one star of is due to the use of FedEx who are always a pain when trying to track your package.”

Helpful Report

Posted 2 years ago

“Excellent product delivery on time.”

Helpful Report

Posted 2 years ago

Wilkinson Cameras is rated 4.9 based on 6,444 reviews