Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.38

4.4 Rating 5,143 Reviews

87 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 27th February 2026

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery performance was very poor. After a week I was given a new delivery promise which was not kept. Firstly the light fittings were out of stock and then the bulbs. The bulbs were substituted for a different type and the order eventually arrived after about 2 weeks. I had to do all the chasing. Never was I called to up-date me with progress. The invoice sent with goods was incorrect, showing the originally selected bulbs and not the replacement (as was this request for a review). The tracking system on the website did not work since it always showed "processing" even after the goods had been dispatched. The lights work well. I believe the hole in the ceiling should be slightly larger than the specified 65mm since several time when pushing the fitting through the hole the spring clip became detached from the fitting. I was promised a 15% Christmas discount but to date this has not been paid to my credit card account.”

Helpful Report

“I've ordered from you before and the service was very good. However this time the order took about 3 weeks to arrive. I phoned on two occasions and was given a polite and reasonable explanation, but it would have been nicer to have been given an update without prompting for that much of a delay.”

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“Our item has not been delivered”

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“Had to buy another light to replace the one that broke in my kitchen within the warranty period. Contacted the company over and over again to arrange replacement and after several phone calls and emails, I gave up. Needed one more to match my kitchen - but won't be furnishing the whole house. Speedy delivery, poor after sales service.”

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“One week later still awaiting delivery”

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“I have not received any products yet. Most companies that you order online the items arrive next day. I received nothing from your company so had to phone and find out when they were coming to be told some were out of stock. I was asked if I would like the others that I ordered which obviously I affirmed. That was 3 days ago and I am still waiting. You are quick on taking my money though for that I give you 5 points. Not Good N Young”

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“Very slow delivery, and incorrect information given by phone when queried.”

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“An unpleasant experience. I was informed that my choice of goods were showing as being in stock, however a few days later when I phoned to enquire about the status of my order I was told that there was a system error and although showing as being in stock - the items were not actually there. No attempt to contact myself was made - I had to make all the moves. Ultimately I was offered an alternative product, which I reluctantly accepted. When the goods arrived a day late, upon looking over the product, I considered it to be of a lesser quality than I expected. A phone call to the company was made the day after receiving the goods - to inform them I would be returning the order and that I was dissatisfied. At the moment I'm still waiting for the returns form to be emailed to me.”

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“E27ES 7W R63 - Warm White Splendid, I shall order 5 more! C. Read PS I have just noticed that they turn off my digital radio and interfere terribly with my FM radio!! Any suggestions please ???”

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“LED multi colour strip light array arrived after 2 weeks after order and several e-mails later. Initially it worked but the remote control failed after an hour! Checked using an infra red camera, no output from the remote. In the process of getting it changed. The remote selling regulations are a waste of time as the LEDs have already been stuck to the wall. heho!”

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“It took 2 weeks from order confirmation - 23/10/14 - to receive a despatch notice - 6/11/14 - advising the items were on their way (although as at todays date - 8/11/14 - they have not arrived. Also the tracking information provided was incorrect and I cannot track my delivery.”

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“Seriously messed about over delivery. Told item was in stock, then when I called as not dispatched that the part I ordered had been used to fulfill a larger order. I waited a week. Not impressed”

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“We haven't received the items as yet!”

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“Despite stating 'quick delivery £40+' on the website, the items were not despatched for 6 days.I am still waiting for T5 strip lights 11 days on !! If these are to special order, then it should be stated.”

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“The bulbs we not as bright as i thought they would be”

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“Communication requires attention, phone calls & emails were not returned, chased getting the quote in the first place which should have rang alarm bells. once ordered LED single coloured strip I was told 2-3 weeks for delivery, after 5 weeks decided to chase only to be told I would expect to be looking at a further 10-14 days, would expect the order was never placed. In the end I opted for a on the shelf product, which was not what I wanted, but had already delayed my electrician for 2nd fix instillation on my house renovation & didn’t want to put him off again. Overall disappointed with the service. On a positive when I did speak with Thom at Leicester LED he appeared to be friendly & knowledgeable, I would suggest the supply chain & communication of this company need to improve to get word of mouth recommendation, this is a shame as this is the only LED shop of this kind in the area, with better management this place could be very successful.”

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“Ordered 3 bulbs 4 weeks ago- contacted the company after 2 weeks and was promised the product by the end of the week and still waiting! Best of it is , have been charged the 48 hour delivery charge and for the bulbs and been invited to write this review!!!! Poor!”

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“Customer service takes days to come bake to you first order and it was the wrong thing left an email with CS and have as yet not got back to me. As an internet service contact with the customer should be same day.”

Helpful Report

Hello Matthew, We were closed over the bank holiday weekend which is when you sent your email (Saturday), so we weren't able to reply until Tuesday morning when we returned. We have an out-of-hours phone line for urgent enquiries. Kind regards, Wholesale LED Lights

“I haven't received my order yet so this review just relates to the service rather than the products. I ordered some LED strip light extrusions via the website on 14th August. I received a confirmation email saying that the order was in process but heard nothing else for a week, so I emailed (no response) and called to chase. I was told my parts had been out of stock and had only been re-stocked the day before (slightly suspicious??). He said the order would be sent straight away. The chap on the phone was extremely helpful and apologetic, but in this day and age you expect to be told that items are out of stock when you order and to be kept up to speed with the progress of the order. The items should arrive tomorrow.”

Helpful Report

Hello Ian, Thank you for your feedback. We're sorry to hear about the delay on your order. Please accept our apologies. Orders are usually dispatched the same day or, for larger items, within a couple of working days. The issue may have been due to a stock discrepancy on our system which allowed you to purchase an item that wasn't available. We are currently investigating your case and steps will be taken to ensure it doesn't happen again. Thank you again. Kind regards, Wholesale LED Lights

“Not had light delivered yet”

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Wholesale LED Lights is rated 4.4 based on 5,143 reviews