Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.38

4.4 Rating 5,157 Reviews

87 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 27th February 2026

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Issues logging into website, repeatedly asking for change of password just to track an order. Assumed faster delivery, already nearly a week for 1 single light fitting.”

Helpful Report

Hi Brett, our apologies for the experience you've had shopping with us. My best advice would be to speak to our Customer Services team on 0116 321 4120, and they will be able to look into the login issues you're having. Our apologies once more.

“I ordered 10m and got one 5m reel, so now I have to return it. I will say, I've had the exact same experience from every other online retailer. The only way you can guarantee you get what you want and need is to pik it up yours3elf - none of these online retailers care in the end.”

Helpful Report

Our apologies for the experience you have had shopping with us. Having spoken to my colleague in the sales department, I understand that you have since acknowledged on the phone that the 10m of tape you ordered was in fact in the parcel that was dispatched to you, and you have your full order, as there was a mix up on the delivery end when the package was opened. If it's ok, would you mind either amending your review or removing it, as this review does not accurately depict how this order played out. Many thanks, and if you need anything else in the future, our team are always happy to help on 0116 321 4120. The WLED Team.

“I am extremely disappointed with the service regarding my recent order. My package was not delivered because my house number was missing. WLED has stated that they don’t know what went wrong, even though they sent the package. Royal Mail is now returning it to them. I was in contact with a representative named Karan M, who informed me that I need to pay for the items again and that I will only receive a refund once the package is returned to you. He also mentioned that this process could take months. This is completely unacceptable. If the issue was due to an error on WLED’s part, I should not have to pay again while waiting for a refund. I expect a prompt resolution and a fair approach to this situation. I am very disappointed with this experience and will not be purchasing from WLED again”

Helpful Report

“Terrible experience. Took more than a month for them to deliver my product and when it did show up, it was the wrong one! Customer service were about as useful as a chocolate fireguard in sorting this.”

Helpful Report

“I ordered 40 GU10 7 bulbs which were delivered as agreed. these were for a large rewiring project in the living area of a barn. they were fitted over the next month. As soon as the lights started to be used the bulbs began failing. initially I replaced with spares. then called the company who said that they had had a batch with aprrox 50% failure rate, the later denied saying this. they sent a returns label and replaced the 9 failed bulbs and provided a few spares. the bulbs continued to fail and I was forced to insist on replacement and a return label which they were unwilling initially to provide. the bulbs continue to fail and most recently 1 of 4 bulbs in a double height vault. this cannot be replaced without a scaffold tower. the lights are stated to have a life of 15,000 hours and they are failing in less than 100 hours. the company has said I must return the bulb before it is replaced. they will not offer a return label. They suggest I can purchase more bulbs before sending back the faulty items. they have aid that the returned faulty bulbs will be examined for faults but they are unable to give any information concerning this. The product is useless and the returns policy a nonsense. do not buy from them.”

Helpful Report

“I ordered 3x12v lights, instead 3 completely different lights (240v) were dispatched. These were returned for a full refund, which has not been honoured. The company refuse to refund the delivery charge. Even their website states to return "for a full refund - no questions asked". Their first attempt at a refund was a completely wrong amount, their second attempt has omitted the delivery charge. I certainly wouldn't deal with this company again.”

Helpful Report

“Terrible company, do not buy from here, I have about 20 LED light fittings which due to the size I can't change, they fail regularly and WLED aren't interested in fulfilling the warranty so I've had to buy spares, these come incomplete, missing wires and you are told they are short staffed and can't deal with you and eventually you have to buy the missing bits from them. Best to find another reputable supplier.”

Helpful Report

“Wrong quantity of led tape delivered, customer service told me I had ordered incorrectly. Could have purchased items received for less than half price locally & I wouldn’t have waited 10 days for it!! #Won’t buy here again#”

Helpful Report

“Adhesive backing absolutely useless. Light output lower than stated. Very dissapointed.”

Helpful Report

“WLL we’re very good on product and price but they use FedEx for delivery……they are awful. Stayed in for the delivery as advised by FedEx on their tracking….nothing. Stayed in next day ….nothing. 3 days later the parcel was delivered and the tracking still said it was out for delivery 4 days earlier. I won’t use WLL again as long as they’re using FedEx. I recommended WLL to a neighbour who experienced the same and I thought it was a one off. Checking on line FedEx are rated extremely poor by 95% of customers.”

Helpful Report

“Very poor packaging, woefully inadequate for the items being sent. You have to also chase for orders to be sent after no movement for a week.”

Helpful Report

“Ordered x 6 600x600 LED panels. Was given FedEx tracking details. Waited in on the first day that I was told they would arrive - nothing, and was unable to track the shipment. Then was told they would be there the next day. waited in again - nothing. Rang customer support who blamed FedEx (I did not order from FedEx, I ordered from Wholesale LED). I was told there was nothing they could do and wait! I was offered replacement panels to be sent out but due to the very poor customer service, and time wasted, I had little confidence in this company. Cancelled my order as this company could not deliver on the agreement. I will not be using this company again.”

Helpful Report

“Poor service, items took over 4 weeks to arrive, despite me chasing several times and being told they will be sent that day they never were. Won't be using again.”

Helpful Report

“I still haven’t received the right order after receiving someone else’s 9 days ago…..not good”

Helpful Report

“Constant 'free beer tomorrow' promises of imminent delivery that didn't deliver. Delivery eventually 3 weeks later...???”

Helpful Report

Hi Peter, Thank you for your review and brining this to my attention. I can not apologise enough for this, we do not want our customers to experience this or have the issue you have had. Please do get directly in touch if you have any further issues or questions. Kind regards, WLED

“we are unable to review as the lights are 7 days late and have not been delivered”

Helpful Report

Hi Martin, Thank you for your review. I apologise for this, I can see that the items were lost in transit with the courier however they have now been delivered to you. If there is anything else we can do for you please do not hesitate to get in touch. Kind regards, WLED

“If a product is not in stock, customers should be told. When a replacement was ordered and was marked as urgent then not sent out, that's poor. Good arrived too late to do the job...”

Helpful Report

Hi Dan, Thank you for your review and bringing this to my attention. I apologise for the miscommunication in regards to the products and not getting the order out to you in time. If there is anything we can do going forward please do get directly in touch Kind regards, WLED

“Staff I spoke with were great but this whole transaction (had 2 before) was a disaster. On line chat let me down 3 times, email wasn't answered. One guy found the missing supplier order issue, followed up and gave me a timeline, great (I'm flexible for this order). Next guy said no such issue, they in stock so shipped them. The 1m led channel cover was bent into a jiffy bag and the permanent crease was just before the cut point so it's now deformed in place. It took weeks. The discount didn't cover the whole basket (no text to support that and no replies to my enquiries). Sorry to leave such a response but you need to tidy this to be a great supplier. Oh I communicated using all 3 below but it says I can't say that.”

Helpful Report

Hi Chris, Thank you for bringing to my attention, I apologise that you had to have that experience with us. In regards to the diffuser being damages if you get in touch we can look into getting that replaced for you. I appreciate the feedback you have given and this will be looked further into for you so that these issue do not happen again. Kind regards, WLED

“I received wrong products.”

Helpful Report

Hi Turgut, Thank you for the review. I apologise for this, please get in touch with us on 01163214120 or email us at cs@wled.co.uk so that we can this resolved for you. Kind regards, WLED

“Ordered eco rocket 500 lumens 120 degree. Received Duracell 420 lumens 32 degrees. Not impressed at all. Completely different spec.”

Helpful Report

Hi Maxim, Thank you for your review. I apologise that the bulb you received was different to the one ordered. I can see that the ones you ordered were unavailable at that time therefore we had to source a local alternative which is what you received. If you contact us directly we can get this issue resolved for you. Kind regards, WLED

Wholesale LED Lights is rated 4.4 based on 5,157 reviews