Wheelfreedom Reviews

4.9 Rating 2,379 Reviews
100 %
of reviewers recommend Wheelfreedom
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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 8th February 2024
Denise Mckinney
Wheelfreedom 5 star review on 22nd August 2023
Morag Tebbit
Wheelfreedom 5 star review on 3rd July 2023
Elisabeth Ehler
Wheelfreedom 5 star review on 16th November 2022
Jonathan Tranter
Wheelfreedom 5 star review on 24th October 2022
Gina Lloyd
Wheelfreedom 5 star review on 30th May 2022
Heidi Reilly
Wheelfreedom 5 star review on 18th May 2022
Barbara Stickland
14
Anonymous
Anonymous  // 01/01/2019
I rented a wheelchair from Wheelfreedom and found the staff I spoke to on the phone really helpful and very friendly. The Breezy chair was quite basic but did the job. It was comfortable and easy to collapse for car travel. Delivery and collection were both very easy to organise and I really appreciated that I was able to get the chair so quickly.
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Posted 1 year ago
Excellent service very helpful staff and the wheelchair arrived the next day. I was very impressed, all round excellence.
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Posted 1 year ago
This is such a great service. Very easy to book over the phone with friendly and helpful customer service staff. The chair arrived exactly when expected and was clean and in good condition. The cost of delivery and collection is quite high but I was happy to pay this for the convenience and quality of the service for short term hire.
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Posted 1 year ago
Brilliant service in our hour of need, next day delivery, next day collection. A very efficient and easy to use service. The Wheelchair was immaculate and they even cleaned it for us on the return. Highly recommend and would use again.
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Posted 1 year ago
Great wheelchair, easy to order and delivery collection with no effort. Lightweight enough for lifting in and put of car. Was perfect for my husband who had ankle operation which allowed him to girls around, he also loved he could get himself around without having to be pushed. Highly recommended 👌
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Posted 1 year ago
Brilliant company. Ordered and delivered the next day. Had a small problem with the original wheelchair, came picked it up, and dropped off a new one with no hassle. The wheelchair was great and had special leg adaptions so that I could elevate my legs to stop them from swelling. Folded up and went in the boot of the car. As a smaller lady, it was a bit heavy for me to wheel on my own outside on the uneven pavements, but on flat indoor surfaces, for example, when shopping, it was great and rolled well. Customer services are always responsive, cheerful and helpful in any way possible. Would highly recommend the company.
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Posted 1 year ago
The frame clamp on my Empulse F55 power add on had a fault on it recently so I got in contact with customer services who replied to me very quickly saying that the part had been ordered! James Harris kept me informed throughout about when the part was coming and arranged for it to be repaired today. It's a pleasant change to be kept informed of what is happening and James even let me know when they would be getting back to me next. Really excellent customer service, very much appreciated!
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Posted 1 year ago
I wanted to get a 'power add' on for my manual wheelchair and Adam was great in helping me choose the right one for me. There was no pressure and I was able to try out lots of different ones. Took me a while but I finally purchased a Sunrise Medical Empulse F55 which is a great piece of kit! It has made life much easier for me.
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Posted 1 year ago
Good range of products. Easy to use web site. Very reasonable prices and very quick delivery. My wheelchair arrived the day after I ordered it - as promised. Return collection was included in the delivery cost. Wheelchair was clean and functioned as if new. Exactly as described. Delivery and collection went absolutely like clock work. Staff very helpful and friendly. 100% recommended!!
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Posted 1 year ago
Wheel freedom service and staff was very good. Delivery and collection service was easy.
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Posted 1 year ago
Very impressed with the speedy delivery of the wheelchair which served its purpose well. It was also collected very efficiently. Thank you Wheelfreedom.
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Posted 1 year ago
Every helpful let us try as many scooters as we wantrd very friendly and polite staff
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Posted 1 year ago
Wheelfreedom were excellent help. We were going through a stressful situation, needed a wheelchair at short notice, and didn't know anything about the types of wheelchairs. They were very helpful over the phone, helped decide which one we needed and arranged a next day delivery for a good price. They also have a showroom where you can see the wheelchairs before renting/buying, although I think you need to book in advance if you want an advisor to give you time in the showroom - worth calling and checking in advance.
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Posted 1 year ago
Just a few words to sum up our delight in hiring your wheelchair. Amazing service excellent delivery excellent packaging and a very good return service would not hesitate in using the service again and again.
Wheelfreedom 5 star review on 16th November 2022
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Posted 1 year ago
Excellent prompt service. Wheelchair arrived next day as promised, was in excellent and spotless condition. At the end of the hire period collection was arranged the very next morning. All dealings on the phone were carried out in a friendly and helpful manner. Would recommend 100%.
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Posted 1 year ago
Delivery & return of my wheelchair Wes extremely quick & easy.The wheelchair arrived in an immaculate condition & was comfortable.Debbie on phones is polite and informative,I was very happy to have dealt with them.
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Posted 1 year ago
Wheelfreedom provide a thoroughly professional service and an extremely comfortable chair delivered quickly and efficiently.
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Posted 1 year ago
We needed a wheelchair, urgently, after my wife returned home after surgery for a badly broken ankle. I found Wheelfreedom from a search online. Phoned an order through and the next day the wheelchair was delivered to our home. It was the same for returning it, phoned through and it was collected the very next day. Very simple when I was at a loss for what we could do. We needed a wheelchair with leg support and nothing I found locally could provide one. Also, the open-ended hire arrangement was particularly useful because we didn't know how long we would need the use. The fees were reasonable as well. All in All, I can highly recommend this service.
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Posted 1 year ago
Dear Kelly You kindly helped us to choose a wheelchair for my elderly uncle. I am delighted to say that it works well for him and for us. We originally came to see you with a more expensive model in mind but you were able to show us that the Karma wheelchair was really more suitable to my uncle's needs. We really do appreciate your advice and expertise. While many disability aid shops carry a few wheelchairs and rollators, it was most gratifying to find a dealer with a wide range of stock and truly knowledgeable staff. To anyone contemplating the purchase of a wheelchair or rollator I would thoroughly recommend a visit to the Wheelfreedom showroom. With many thanks and kind regards. Diane Taylor
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Posted 1 year ago
Excellent service, helpful staff and reasonable price.
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Posted 1 year ago
Wheelfreedom is rated 4.9 based on 2,379 reviews