Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,423 Reviews

100 %

of reviewers recommend Wheelfreedom

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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 1st May 2025

Malika McCosh

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Denise Mckinney

Wheelfreedom 5 star review on 22nd August 2023

Morag Tebbit

Wheelfreedom 5 star review on 3rd July 2023

Elisabeth Ehler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent. All the members of staff that I spoke to were friendly and helpful. As for the wheeled trolley.... completely invaluable. The consultant had suggested that it would be a good idea to hire one after an operation on my foot to fuse a joint. However I had a zimmer that had belonged to my mother and thought that would be OK for the six weeks. WRONG! The zimmer was such hard work and of course both hands are needed. So I 'phoned to hire a four wheel trolley. It was such a good idea. Both hands are free and there's virtually no effort required to move around. I am now in a walking boot - but would not hesitate to recommend one of these trolleys.”

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Posted 8 years ago

“I could find nothing wrong with the service. Many thanks”

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Posted 8 years ago

“This is literally a life saving service. The wheelchair arrived very quickly and was easy to unpack and set up. 3 days after a very serious injury I got mobility back thanks to you. I would highly recommend to anyone who suddenly finds themselves immobilized due to accident. Thank you so very much.”

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Posted 8 years ago

“Prompt delivery and collection. Would recommend to others”

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Posted 8 years ago

“I cannot fault the service I received when I ordered the wheelchair for my mum, it arrived at the hotel before we did. The wheelchair made it so accessible for our shopping trip , fantastic service”

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Posted 8 years ago

“Very efficient and pleasant to deal with”

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Posted 8 years ago

“I cant recommend the knee scooter enough! My mum severely broke her ankle 3 months ago (full surgery, pins and plates) and was literally just given a zimmerframe by the NHS to get around. She's 72 and although fit and healthy didn't have the upper body strength to use the frame. A friend of mine mentioned the knee scooter and it was absolutely brilliant. Such a simple idea that allowed my mum to get her independence back, to get out and about all the while allowing the bone to heal by being supported on the scooter. I took the scooter into the hospital and the physio and doctors also thought it was excellent. I really don't understand why doctors aren't recommending your products to anyone in the same situation. Equally your client service is great too. Thanks, Nicola”

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Posted 8 years ago

“I found this company just by googling but I'm glad I did I broke my ankle so I could not get about They were quick to deliver a brand new wheelchair the day after I asked for it I say well done would highly recommend this company Steve D”

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Posted 8 years ago

“Great service, it might be worth looking into if large canvas carrier with zip(s) could be used instead of having to replace cardboard boxes that they are delivered and collected in.”

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Posted 8 years ago

“I'm usually home-bound but needed to go out for a special occasion, so was looking for a light fold-up wheelchair for the first time in my life. I really appreciated the service from Wheel Freedom, from the empathy of the first call (to make the booking), to the prompt delivery and collection (with an exceptionally bright, kind delivery person). The instructions were clear and simple to follow and worked a treat ! I highly recommend Wheel Freedom for those who need a wheel chair as a one-off, like I did. Prompt, clear and fantastic service, thank you !”

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Posted 8 years ago

“The service was excellent and the scooter was a life saver..so much better than crutches..it allows use to lead a reasonably normal life whilst you are nwb”

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Posted 8 years ago

“I was very impressed with the telephone conversation I had when the person explained the way in which to choose the correct wheelchair to suit my purpose and the way it was arranged for delivery and collection and I would certainly recommend Wheelfreedom and would not hesitate in using the in the future”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“The knee trolley was much safer than crutches particularly for people over 65. It would be good to be warned that the trolley can tip over if the legs get entangled with furniture and the edges of the trolley then cause quite bad bruising as a result of falling. If the edges were more rounded that would help. I had to use a sheepskin over the foam pads as they grazed my knee. The instructions would have been improved by a diagram of assembly. The terms and conditions were not written in plain English and could do with reviewing. Not very customer friendly. Sending to me and sending back was made very easy which was a big plus. What a pity they are so expensive to buy. The NHS could do with more of these trolleys.”

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Posted 8 years ago

“I was non weight bearing for 6 weeks & using crutches was hard work. The Knee Scooter was an absolute godsend. It meant I could easily get around safe, while protecting my leg. It also gave me independence which is so important I would recommend Wheel Freedom every time! Thank you so much”

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Posted 8 years ago

“My daughter had very bad SPD in pregnancy and was unable to walk the last few months. Unable to get a wheelchair through the NHS I found wheelfreedom through a few searches. They were simply amazing. Very quick delivery. Clear payment structure that was very good value for money. Collection equally swift and hassle free. All communication was clear and helpful. I cannot recommend this company enough for reasonably priced wheelchair hire. It allowed my daughter to get out and about those last few months and made a huge difference to her enjoyment of the pregnancy. Thanks for all your help.”

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Posted 8 years ago

“It was delivered and collected with no problem at all. Will use you again if needed. Thank you”

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Posted 8 years ago

“Wonderful service. Open on Saturday and delivered the scooter within 3 hours. Very pleasant and efficient.”

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Posted 8 years ago

“I was thrilled to be able to take part in family festivities, thanks to have the chair. On reflection I should have hired the next chair down as the bariatric chair was too big. I know where to go when I am in need of a wheelchair.”

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Posted 8 years ago

“We needed a wheelchair unexpectedly for our daughter as we were booked to go to Disneyland Paris and she couldn't walk far. I tried Disney twice by phone and didn't find them at all helpful in that they said we couldn't take a wheel chair from the park gates to the hotel (we were staying at a Disney Hotel) and part of the issue was the distance to get to the park gates! I eventually found that we could actually do this but I still couldn't find how many they had and also we couldn't reserve one to be at the hotel although they did give me a French number to try to hire one. I then checked on line and found 'Wheel Freedom'. I rang and confirmed that we could do a short term loan and we could indeed take the wheelchair abroad with us fully insured by them. The wheelchair arrived in the most ingenious box, from which we just wheeled out the chair and then stored the box at home while we were away. The wheelchair was light, easy to push and fold and also spotlessly clean. I know this is a long review but it was an impressive service, very reasonably priced and made our holiday much much easier. A. Macintyre”

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Posted 8 years ago

Wheelfreedom is rated 4.9 based on 2,423 reviews