Name: wed2b
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“After waiting for two and a half hours my daughter tried on two dresses before the assistant disappeared and was replaced by someone else. We were told the original assistant had to leave and the new one had not looked at any of the information so had no idea what sort of dress my daughter was looking for or what she’d already tried on. The assistant said there were no dresses in the preferred style in my daughter’s size and told her to look on the website as she had to go to the till and would come back. My daughter was left in the changing room and then we saw the original assistant wandering around. At this point my daughter was quite upset and wanted to leave. The assistants had been unhelpful and their attitude made her feel uncomfortable and as if she was a problem. When we were leaving the shop I approached the original assistant to complain, the second one was on a mobile at that point. Neither apologised or explained why they had swapped or why she’d been left in a changing room with no service. This was a distressing experience when it should have been a time when she was supported to find the dress to make her feel special.”

Helpful Report

Posted 10 months ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 10 months ago

“I am absolutely devastated with my experience today at Wed2be Milton Keynes. Firstly I had to wait an hour longer than the expected time I was due to be seen. I know they were busy but they shouldn’t have given me that time if they couldn’t commit to it. Secondly I wasn’t give the option to go and view the dresses myself which may have helped as I might have seen a dress that was slightly different to what I thought I liked or one I just wanted to try on. I spoke to the assistant assigned to me about my preferences and styles I wanted to try and she clearly didn’t really listen to a word I said. Every dress had something I specifically said I didn’t like for example an open back, or emphasis on the bust but each dress that came never seemed to really improve. The first dress she got me to try probably ticked the box of everything I said I DIDN’T want. I told her it was 2 out of 5 when she asked my rating to which she said I rated harshly. She then went off to get my second dress and took 25 mins. This whole time I had to remain in the first dress in front of all the other bridal parties which made me feel incredibly uncomfortable. My mum actually had to go looking for her and she found her chatting to a work colleague. When she came back she told me she had been to the toilet and then proceeded to tell my Mum she had been in the warehouse looking for a dress the whole time. I tried on 3 more dresses which did not tick any boxes. For the dresses that were too big she didn’t provide me with clips to make it sit on me better so I had to stand there holding the dress up and for a dress that was too small she asked a colleague to come in and help get the zip up which was just embarrassing, I’d have much rather have not tried it. The one type of dress I wanted to try was one with sleeves and at the very end after 3/4 unsuccessful try ons with only one having suitable sleeves she told me they didn’t have any dresses with sleeves and that I should have done my research on dresses on their website that I liked otherwise I should go to another store or come back another day. For someone incredibly insecure about my body and having just had a baby my requests I don’t think were that difficult to try and match yet I was made to feel like I was being overly fussy and making her work too hard. It’s only my second dress shop visit and to be honest it’s put me off wanting to try dresses on again. I certainly don’t think I want to return to Wed2be MK with the risk of being treated like this again.”

Helpful Report

(WED2B Milton Keynes) - Posted 10 months ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. As we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, this can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. In regards to the clipping of a dress, as our dresses are all sold off the peg, we must ensure they remain in a pristine condition and so we do not clip our dresses to avoid any damages. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 10 months ago

“I had such an amazing experience at Wed2b! The staff were absolutely lovely and made me feel so welcome from the moment I walked in. They took the time to introduce me to each designer and explained the different shapes and styles of wedding dresses, which was incredibly helpful, especially since it was my first time visiting a bridal shop! Tilly, who helped me during the fitting, was especially wonderful. I had marked about seven dresses I wanted to try on, and based on how I felt in each one, she recommended similar styles with different designs. She really listened to my preferences and made the whole experience feel personal and exciting. I was quite nervous at first, not knowing what I would like or what to expect, but thanks to the staff’s professionalism and kindness, I ended up finding the one! They also have a great selection of dresses in a variety of styles, so there's something for everyone. I couldn't have asked for a better experience! Highly recommend!”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Posted 10 months ago

“We were helped by Julie at the Liverpool branch of Wed2b who helped make our experience really special by being so helpful in the process of finding my wedding dress - which I did find at the end of my bridal dress shopping experience! Thanks Julie and to all the helpful and friendly staff at Wed2b”

Helpful Report

(WED2B Liverpool) - Posted 10 months ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Posted 10 months ago

“Karolina and Fiona were amazing when I visited the Milton Keynes location this afternoon - they listened to what styles I liked and pulled dresses that matched including some wild cards which I didn’t even think would suit me - oh how I was wrong! They were both very welcoming, knowledgeable and understanding which made me feel at ease at my first ever experience wedding dress shopping. I cannot express how wonderful they are and how beautiful they made me feel. I didn’t walk away with my dress however I now believe that I know at least what I am looking for for my next visit - thank you from the bottom of my heart.”

Helpful Report

(WED2B Milton Keynes) - Posted 10 months ago

Thank you for visiting our Milton Keynes store- we are so pleased you had a great time with us and we cannot wait to see you back in store to find your dream dress. 💖 Best wishes, wed2b

Posted 10 months ago

“Had a lovely time at Wed2b today. The staff are very helpful and made the experience magical. So friendly and some beautiful dresses. Couldn’t be happier with my dress and such good value for money.”

Helpful Report

(WED2B Chesham) - Posted 10 months ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Posted 10 months ago

“Came in today riddled with anxiety with my bridesmaids in tow to find a wedding dress…Millie was fab mad me feel comfortable straight away found my dress what a fantastic day we had a a good laugh xxx”

Helpful Report

(WED2B Manchester) - Posted 10 months ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Posted 10 months ago

“Kyann was amazing at helping me find my perfect dress! She was so accomodating and understood straight away what I was looking for in terms of style and material- I didn't expect to find my dream wedding dress at my first appointment but she foundit for me! Wonderful friendly service!”

Helpful Report

(WED2B Chesham) - Posted 10 months ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Posted 10 months ago

“I LOVED my experience at Wed2b! I was made to feel so comfortable and I felt so calm and happy the whole time. Harriet was amazing. She listened to everything I said about what my preferences are and what I am conscious of and found me the most perfect dress ! I was very grateful to have Harriet’s support. Thank you Harriet for giving me a memorable experience xx”

Helpful Report

(WED2B Leeds) - Posted 10 months ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Posted 10 months ago

“As soon as i walked into the shop i felt welcomed, everything was explained to me and i was given time to look through different dress styles.i didnt feel rushed at all and I felt comfortable the whole time and was helped by milly who was amazing to find my dream dress.”

Helpful Report

(WED2B Norwich) - Posted 10 months ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Posted 10 months ago

“Went to the one in Cardiff staff not helpful at all , I appreciate it’s a Saturday and a bit busy but no communication with how long your going to wait or anything waited over 2hours to be called to try dresses on and to be told that none in my size a friend who was with me was to look and find 3 herself but the staff were so rude it made my experience deflated will not recommend…”

Helpful Report

(WED2B Cardiff) - Posted 10 months ago

Here at wed2b, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and help you find the dress of your dreams. Kind regards, wed2b

Posted 10 months ago

“Lauryn Newquay. Lauryn was absolutely incredible, i felt so comfortable and she made the day so easy. Thank you so much for helping me find my perfect dress.”

Helpful Report

(WED2B Newquay) - Posted 10 months ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Posted 10 months ago

“My daughter said ‘yes’ to the dress yesterday at your Stoke on Trent store. The attention we received from Julia the moment we walked in for the next 2 1/2 hours was truly amazing! Julia was so friendly, nothing was too much trouble. Julia was so knowledgeable & she knew exactly which accessories complimented the dress my daughter chose. Thank you Julia for making my daughter’s day so special & for making us cry when she found ‘the one’ Can’t thank you enough….”

Helpful Report

(WED2B Stoke-on-Trent) - Posted 10 months ago

Thank you for sharing this incredible review with us, we are so pleased to hear that you all had a magical time in store. We wish the bride the very best with the rest of her wedding planning. Best wishes, wed2b

Posted 10 months ago

“Great visit today and really helpful staff”

Helpful Report

(WED2B Bristol) - Posted 10 months ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Posted 10 months ago

“Super vriendelijke dames. Ze blijven heel geduldig en is een hele hartelijke ontvangst in de winkel.”

Helpful Report

(WED2B Antwerp (BE)) - Posted 10 months ago

Hi Sandra, dank je wel voor je lieve recensie en voor je bezoek aan onze winkel! We wensen je het allerbeste voor jullie grote dag 💖 Liefs, Wed2B

Posted 10 months ago

“Wij zijn super goed en vriendelijk ontvangen, er werd gevraagd wat de bruid in gedachten heeft en op basis hiervan zijn we samen met de dame van de winkel opties gaan bekijken. De bruid (mijn nicht) was wat onzeker en vond niet meteen haar stijl. Er werd mee nagedacht over de opties en stijlen en met heel veel geduld hebben ze dit aangepakt. Resultaat: buiten gaan met een goed gevoel en de bruid haar prachtige jurk en accessoires. Zeer aangename ervaring, lief en vriendelijk personeel.”

Helpful Report

(WED2B Antwerp (BE)) - Posted 10 months ago

Hi Shauny, wat een lieve en uitgebreide review. Dank je wel dat je dit met ons deelt! Wat fijn om te horen dat jullie zo goed geholpen zijn en dat jullie nicht haar droomjurk en accessoires heeft gevonden. 🥰 We wensen de bruid een prachtige trouwdag toe vol liefde en mooie herinneringen. Liefs, Wed2B💕

Posted 10 months ago

“Heel vriendelijk ontvangst. Veel geduld bij het zoeken van andere mogelijkheden. Veel keuze in de winkel zelf. Heel vriendelijk en behulpzaam personeel.”

Helpful Report

(WED2B Antwerp (BE)) - Posted 10 months ago

Hi Stefanie, wat fijn om te lezen dat je zo’n positieve ervaring hebt gehad! We wensen jullie een prachtige trouwdag toe! Liefs, Wed2B💕

Posted 10 months ago

“Went to Wed2b today, just for a browse, no intention of buying a dress. Was a bit nervous, wedding dress shopping bringing it all to reality. Was paired with the beautiful Layla who not only made me feel soooo much better, she listened to all my likes and dislikes and pulled some stunning dresses. In fact the first dress I tried on thanks to her knowledge and paying attention to what I was looking for ended up being the dress we walked out of the door with. So, after just going for a browse I ended up leaving with a dress that was everything I wanted x cannot thank Layla enough not only did she make me feel a million times better but we ended up having a good laugh too. 100% recommend giving wed2b a try and if all else fails, the settees are rare comfy x”

Helpful Report

(WED2B Rotherham) - Posted 10 months ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Posted 10 months ago

“I had the most amazing experience and would recommend to everyone looking for the wedding dress”

Helpful Report

(WED2B Chesham) - Posted 10 months ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Posted 10 months ago

“Louise in Manchester was sooo helpful. Felt that she understood what I was looking for and she had lots of patience! Definitely recommended!”

Helpful Report

(WED2B Manchester) - Posted 10 months ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Posted 10 months ago

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