I had a very good experience trying on different dresses and eventually choosing my dream dress with a lovely consultant. But I was left with a bitter taste in my mouth. Whilst putting my clothes back on, the consultant said she would box my dress up with non-staining tissue paper, etc..... which sounded lovely. However, when I got to the till, the price for my dress and added belt was more than I had calculated. The consultant said the extra cost was for the box....£45!! I said I’d just take the dress in the dress carrier then, which the consultant said would still cost an extra £16 (£10 for the bag and £6 for the hangar)!! I asked if I could just take the dress on it’s own then? The consultant looked at me and said “so you want to take your wedding dress home in a plastic bag”?!! In the end I opted to pay the extra £16 and buy the hangar, £6 and not even a nice padded hangar...... just plain wood! and the carrier! Such a shame to leave the shop, with this bitter taste in my mouth, after what had been a lovely experience up to that point. I would suggest to build the cost of a carrier and hangar into all dresses so that this can be complimentary and customers leave your shops feeling like the special ‘bride to be’ that we all are.... on a very special shopping trip! Very disappointed 😔