webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,949 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,949 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

Visit Website

Write Your review

Tell us how webuyanycar made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service i would recommend to friends”

Helpful Report

“Very helpful and professional service, will use again.”

Helpful Report

“Excellent service from staff member all round quality service”

Helpful Report

“Quick responses”

Helpful Report

“..........”

Helpful Report

“Everything was quick and easy”

Helpful Report

“I've never met such a rude, arrogant sales man in my life. I think he treated us like idiots because we were women. I would not recommend this company to anyone. My friend was grieving and wanted to get rid of her late father's car in a hurry. This man took advantage”

Helpful Report

Hi, thank you for taking the time to leave us your feedback. We're really disappointed to hear this. This isn't the level of customer service that we aim to provide and we apologise if we fell short of both your expectations and ours on this occasion. We appreciate you bringing this to our attention and will indeed feed this back, ensuring that any required support/training is provided. Furthermore, we hope you'll consider this to be an isolated incident. If there's anything more we can help with, please drop us a message on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

“The chap I met with was very friendly. But the price I got for the car was very very poor. I was very disappointed.”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Polite, efficient and friendly. Came across as very competent”

Helpful Report

“Excellent customer service. Reece was open and honest.”

Helpful Report

“Excellent service”

Helpful Report

“The staff member was very helpful and made me comfortable and was very informative.”

Helpful Report

“Very friendly and transparent. Very easy and reasonable way to sell my car.”

Helpful Report

“VERY EASY TO SELL. JOSH WAS A PLEASURE TO DEAL WITH. JUST DISAPPOINTED THAT FINAL VALUATION WAS LOWER THAN ORIGINALLY GIVEN.”

Helpful Report

“Excellent service, quick and friendly was in and out in 15 mins”

Helpful Report

“Very friendly and put you at ease”

Helpful Report

“Quick easy and nice people to deal with”

Helpful Report

“Was a straight forward step by step well explained process with a fair result. Lewis took the time to explain each stage making the sale effortless.”

Helpful Report

“Leroy in branch was great spoke to him Monday arranged everything helped me sort out the private plate and Thursday we'd sold and got a great price will use again in future. Thanks for your help”

Helpful Report

“Excellent service, decided to sell one morning, got an appointment choice that day and received more than I expected! Paid extra to speed up payment and money was in the bank next afternoon. Kept informed all the way and also notification from DVLA. Richard at the Peterlee was very friendly and answered all my questions. Totally impressed with this service.”

Helpful Report

webuyanycar is rated 4.4 based on 7,949 reviews