webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,949 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,949 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful ,talked me through everything and explained what is going to happen .very polite with a very stressful time for me .thankyou des in Braintree.”

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“Very friendly seller”

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“Friendly, polite & professional”

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“Total rip off compering to the online valuation. £50 service charger which is not mention online. Would never recommend u to anyone. Disgrace of the company.”

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Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“Very efficient and polite service”

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“Quick & easy, fair mark downs and a great price! Really friendly service too.”

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“first price was just an estimate,not a price to buy”

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“Very professional and convenient.”

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“We got a great price. We found the process easy & friendly.”

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“Great service”

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“Webuyanycar we’re fantastic to deal with. Roshan was exceptional. I will be more than happy to recommend your service.”

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“The chap was very friendly”

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“Excellent service”

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“The service was great and Zack is an amazing guy!”

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“Liz and Brian from Cumbernauld gave excellent service and were very helpful. They made the process very straightforward.”

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“I was offered £3629 for my car then found out my salesman wasn't authorised to offer that amount without higher approval of which he couldn't get! So I was then given £200 less! By this point i had already had £1000 deducted from the offer I had received due to damage on my car which seemed fair but the problem was this promise was such a blow.”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Using webuyanycar was very friendly quick and fair with decision it was straight forward and explained well.”

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“The representative was excellent. Great customer service. Nice and easy.”

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“Excellent service and your rep, Paul, was very fair and explained every decision. Great service”

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“Helpful and efficient.”

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webuyanycar is rated 4.4 based on 7,949 reviews