webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was very good but, was kept waiting 30 minutes past my appointment time I don’t blame Lee just circumstances”

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“over and done with in a flash great service”

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“Great service cannot fault the staff at Ebbw Vale really nice guys and made the process of selling my car very easy. Highly recommend them.”

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“Great service. Online valuation was accurate. Quick and easy process”

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“So simple just went in the guy looked it over and told me the price shook hands and drove away brilliant”

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“Fantastic- really quick and easy with great service”

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“Would 100% recommend”

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“Great service from Zach from start to finish”

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“Kieron was fab! Very down to earth. Yop guy👌”

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“Very nice lad I meet there today price was alittle low but can’t have it all”

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“Got a price for my vehicle which stated lasted 4 days. I accepted the price and booked the vehicle in for inspection & to complete the paperwork. In the meantime I received two phone calls and numerous texts & emails. I then spent several hours clearing out the car, gathering documents and cleaning the vehicle. I arrived at the site to be told that my car was worth over £5,000 less because I had not presented the vehicle within 4 days. Nowhere on the website booking information does it tell you this or in any of the communication they sent to me. They had prior knowledge of the recused valuation but instead let me waste my time preparing the vehicle and travelling to the site. Incredibly bad communication and service and a poor attempt at ripping you off.”

Helpful Report

Hi there, thanks for taking the time to leave us a review. The vehicle market changes on a regular basis and we therefore update our prices every day, based on current market conditions. We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. We are constantly adjusting our valuations in response to the fluctuations and we therefore offer a 4 day guarantee period on our valuations as this protects customers against any changes in the market during this period. We are sorry that you feel this wasn't communicated well enough and apologise for any disappointment caused, this certainly wasn't our intention. Thanks, The WBAC Team

“Pleasure to deal with, good customer service, Helpful and friendly staff.”

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“Very helpful and great customer service”

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“Reduced the price from the offer for minor discrepancies. Sorted the log book in 4 days. Returned and price reduced another £300 with out any changes milage etc to the vehicle. This was a prestige vehicle.”

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“Very good service”

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“Very helpful ,talked me through everything and explained what is going to happen .very polite with a very stressful time for me .thankyou des in Braintree.”

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“Very friendly seller”

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“Friendly, polite & professional”

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“Total rip off compering to the online valuation. £50 service charger which is not mention online. Would never recommend u to anyone. Disgrace of the company.”

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Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“Very efficient and polite service”

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webuyanycar is rated 4.4 based on 7,964 reviews