webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,949 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,949 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expected a higher offer”

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“The process was quick and easy and Lewis was really helpful”

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“Very quick and easy process and hassle free.”

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“Should not give attractive price to bring the customers to your premises then bargain. Better give an estimate figure so that customers will not be disappointed when you reduce too much for silly mark”

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“The process was very smooth and professional.”

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“Original valuation £850. When i got to the branch it was suddenly £416 massive drop,no way was it worth that much less, ended up taking £616, was worth more,but had no more time. And admin fee of £49.99 is a total rip off,”

Helpful Report

Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“Great service, well done!”

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“Very quick service, money in your bank in about 30 minutes. Highly recommended.”

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“Nice easy process”

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“Great service from cammy”

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“quick snd less painful than I thought it would be”

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“Very friendly and helpful service”

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“The car was valued £7155 online.When going to the pick-up point was expecting a few hundred pounds knocked off for damages as the car had two scratched wheels and tiny chips on the bonnet. They offered me £5700.I was stuck as I had already bought a new car and needed the money. DO NOT USE WBAC.”

Helpful Report

Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“Professional prompt courteous polite”

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“Very friendly and helpful and quick process”

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“Very happy with the outcome, I would recommend anyone who is coming to the end of their finance to give we buy any car a go!”

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Author didn't leave any comments.

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“Easy and straightforward no fuss”

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“Very happy with staff, good offer compared to online valuation, fast and easy transaction, although was a tad miffed about paying £50 to sell my own car but on the whole happy with experience”

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“Quick and easy. No hassle”

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webuyanycar is rated 4.4 based on 7,949 reviews