webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online Valuation £1,100, Offer £300 I bought my car new. Cared for with full main dealer service history and 12 months MOT. After an online valuation of £1,100, I was offered £300 subject a £50 agency fee to Webuyanycar; there is also a fee of £25 if you do not wish to wait 4 days for payment. So I would have received £225. Bizarrely, within 5 minutes of arrival I was asked to sign a 3 page document. Having legal experience I looked at this closely to find that I was being asked to agree to paint spraying. My question as to why this was required and even before the price was agreed was met with, "Well you do not have to sign it if you don't want to." I initially went to Webuyanycar based on the high ratings on Trustpilot ?? together with the online valuation. I thought I was dealing with a professional organisation, but found myself with a sole trader at the bottom end of the used car market, stating his intention to resell the car at the auction house on the same industrial estate.”

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“If you have a loan theres no way to get rid of your car you have to pay the negative equity its just like a regular dealership any money offered will go to that so you really dont get help just a trick to get you in there its overrated”

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“Arrived at Northampton branch where a completely useless idiot proceeded to run at what he believed to be a scratch. If he had continued a scratch would have appeared with there being dust in the car. Then went in to say he would have to reduce the offer by almost £500 as "we buy any car would replace the panel" what a joke a teaspoon of t cut would have removed the scratch he put on door. A complete scam. Take my advice avoid the place. The guy in Northampton branch is a jumped up little jobs worth. Philip Schofield must be so proud he put his name to advertising this company!!!”

Helpful Report

“Waste of our time. Had a price on the Internet and then got to the depot to be offered 30% less. Car in in excellent condition and the sales person couldn't fault it, just excuses about the current situation. Which begs the question why offer 30% more to get you to drive there. Just be honest with the Internet price and stop wasting people's time. Are people really that desperate that they would take the deal.”

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“Offered me $1,800 shows up offers me $230 Insulting time wasting!”

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“Quoted x amount online including faults etc. Drove 20 miles for the quote to drop £1500!!!! because of a small stone chip! What an absolute waste of time - total con artists in my opinion.”

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“On line valuation of £2000 mine is a VERY low mileage clean car, your assessor looked for any minor blemishes to devalue my car, he did by £500 pounds the way he scrutinized my car car was an insult to me, WASTE OF MY TIME AND EFFORT NEVER AGAIN”

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“Absolute rip off . Worcester gave me a quote , then knocked of £800 for miniscule detail like a chip Mark on an alloy wheel.There were no dents ,scratches and immaculate inside and out d full service history on my Audi A5. Will never use them again. Waste of time ,and they don't care !!”

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“I had a quote and expected to get somewhere near it. I had to travel 30 miles and my daughter followed me in anticipation of taking me home. Not so! The car is immaculate just a couple of little marks on an alloy wheel ,Audi A5 cabriolet , full service history etc ,again as with other customers the offer was nearly £800 below what they quoted. He couldn't defend it when I asked him for a rough breakdown on the cost of the wheel repair . Obviously working to a directive of some sort. Oh final comment from the guy at Worcester was if you could find a better price good luck !! That's exactly what I will do and never use this crowd of rip off merchants again. My advice ,don't bother wasting your time ,they think your desperate !!”

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“please avoid this”

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“AVOID AVOID AVOID!! Absolutely thirsty salespeople yet also extremely rude! Go elsewhere!”

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“This company has twice tried to rip me off !!! Please, please, please stay away from them. First car I took there, they offered £1250 and when we got there this came down to £250!!! I walked away and 5 days later managed to get £1500... I then went again with another vehicle , this time we were offered £1600 and then when we got there they offered me £750... Robbing unscrupulous barstewards....never never ever again... Philip Schofield, hang your head in shame for being the face of this complete shower ...”

Helpful Report

“WBAC is worse than a bent Spanish Car Rental company which will go round your returned car finding the most minor faults and scratches so they can raid your credit card. The branch I went to in Canterbury with my 16-year old BMW 6-series 'found' things like a slight bubble in the car paintwork on a door, a scratch on the driver's door, a bit of damage under the front spoiler and a few other minor faults - all of which reduced their offer price by a half from £3,000 to £1,500. When the guy started this minute inspection (he ought to have had a microscope to help him) he asked me if I would like to look at the faults as he went around the car. I told him no as I said to him I realised that it was his job to knock down the value as much as possible. An accusation he firmly denied stating that if it was up to him he'd offer me a million pounds for the vehicle. Alas, this never happened. He also went online to tell me that the car had been involved in an accident a mere 13 years and a few owners ago - which was totally new to me and totally irrelevant to the estimate. Unless you're absolutely desperate, take my word and avoid this company like you'd avoid Covid 19. They are truly a bunch of crooks. And when they read this and reply something like 'sorry to hear about your experience... blah... blah... area manager' please ignore it.”

Helpful Report

“I sold my car at the Hove branch what a total rip-off they are. the Inspector was so full of himself my car is 7-years old look like new diesel only done 30.000 miles one quote gave me online was over 6000 pound 3 weeks later it was £5,000 as I needed the money I took it there he said there was a slight scratch and a SCUF on the wheel they were brand new tyres Michelin only had them on 3-weeks he devalued it buy £300 he told me it has to be in showroom condition to get the asking price they give you online tell me one car after 7 years that has not got something wrong with it total rip-off be very careful when dealing with these people you never get the price they say online”

Helpful Report

“Dishonest, deceptive, rude - stay away from these people. I first obtained my car valuation £723 for a VW Touran 05 reg) about three of weeks ago. I was not ready to sell my car, as I was still looking to buy a new one. WBAC kept sending me emails trying to lure me by indicating that a car of this type is likely to get a higher price in October and with a FSH. I obtained a another valuation which was lower than before (£650) a couple of days ago and booked an appointment for this morning (20/10/20). In the appointment confirmation email they mentioned for the first time that there is an Admin fee (£50). I still went ahead as I already bought a new car. When arrived at the site at the appointed time, a WBAC staff told me that £650 valuation was for a car that is in show room condition. As my car was not in show room condition, they will offer me less, but will confirm the amount after completing the inspection. I expressed my dissatisfaction that I had not been informed before that the valuation was for a show room condition car. The staff member was very rude; shouted at me “you wasted my time”.”

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“Sharks in wolves clothing - shabby pressure tactics - "Call the manager" "Can just fit you in today only" etc Starting price is market comparable but is a teaser - by the time you have finished you have paid for one of their ads and should you have agreed been robbed in broad daylight Sold elsewhere for the original offer no quibbles”

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“Very poor the price went down £700 when I went to there base told me my car needed paintwork to bring it up to there standard but that’s not true as all cars go to auction as they’re owned by BCA don’t be fooled by a script talking buyer”

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“The guy had a script he was following. It was a complete scam”

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“How on Gods earth has trust pilot given this pathetic outfit 5 stars is beyond me. Please please reconsider before setting off to see these con artists. Whatever price they originally give you automatically take 40% off it and you'll be were they are. They all work on commission so the cheaper they can buy your car the more commission they get.”

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“If I could give this abysmal apology for a company a zero I would. Booked in yesterday and left after over 45 minutes waiting. Booked again today and told them where to shove it! Was offered £600 last month (they said they’d honour this offer whilst we got the docs in place) and £175 today when the car hasn’t left the driveway in-between. Robbing, incompetent thieves. Decided instead to donate the car to a a veteran in need rather than let this shower of detritus take a single penny. We’re sleeping soundly tonight 😊”

Helpful Report

webuyanycar is rated 4.4 based on 7,964 reviews